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IP-20 CORRECTIVE ACTION - Rev2

The document outlines the corrective action procedure for managing nonconformities related to suppliers, subcontractors, customer complaints, and HSE issues. It details the responsibilities and activities of various stakeholders involved in detecting, evaluating, and addressing nonconformities through Nonconformance Reports (NCR). The procedure ensures that corrective actions are taken to prevent recurrence and that their effectiveness is verified and reported in management reviews.

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16 views7 pages

IP-20 CORRECTIVE ACTION - Rev2

The document outlines the corrective action procedure for managing nonconformities related to suppliers, subcontractors, customer complaints, and HSE issues. It details the responsibilities and activities of various stakeholders involved in detecting, evaluating, and addressing nonconformities through Nonconformance Reports (NCR). The procedure ensures that corrective actions are taken to prevent recurrence and that their effectiveness is verified and reported in management reviews.

Uploaded by

Scha Affin
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as DOC, PDF, TXT or read online on Scribd
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INTEGRATED PROCEDURE DOC. NO.

IP-20
REV. 2
TITLE: CORRECTIVE ACTION PAGE 1 of 7

REVISION HISTORY
REV. CHANGE DESCRIPTION PREPARED APPROVED EFF.
NO. BY BY DATE

1.0 PURPOSE
To ensure that nonconformity is controlled and corrective actions are taken against
supplier/subcontractor non-conformance, work-in-progress (WIP) non-conformance, customer
complaint, HSE non-conformance and any other non-conformance.

2.0 SCOPE
This procedure covers nonconformities related to quality & HSE issues found during works,
inspection, audit, customer complaint or interested parties’ complaints.

3.0 REFERENCE
Control of Nonconforming Products and Works Procedure
Management Review Procedure

4.0 DEFINITION
NCR Nonconformance Report
SC Subcontractor
INTEGRATED PROCEDURE DOC. NO. IP-20
REV. 2
TITLE: CORRECTIVE ACTION PAGE 2 of 7

5.0 PROCEDURE OUTLINE

A. Nonconforming Materials

Responsibility Activity Interface

Receiving person Detect nonconforming Control of


materials Nonconforming
Products and Works
Procedure

Evaluate
Purchasing/Project

Purchasing/Project Issue NCR NCR

Investigate the root cause NCR


Supplier

Supplier Determine corrective action NCR


to prevent recurrence

Purchasing/Project Verify the effectiveness of NCR


the corrective action
INTEGRATED PROCEDURE DOC. NO. IP-20
REV. 2
TITLE: CORRECTIVE ACTION PAGE 3 of 7

B. Nonconforming Products or Works

Responsibility Activity Interface

Project Detect nonconforming Control of


products or works Nonconforming
Products and Works
Procedure

Evaluate
Project

Project Issue NCR NCR

Investigate the root cause NCR


SC

SC Determine corrective action NCR


to prevent recurrence

Project Verify the effectiveness of NCR


the corrective action
INTEGRATED PROCEDURE DOC. NO. IP-20
REV. 2
TITLE: CORRECTIVE ACTION PAGE 4 of 7

C. Client Complaint

Responsibility Activity Interface

Project/BD Receive complaint Letter/client NCR

Project Evaluate Letter/client NCR

Project
Raise NCR NCR

SC/PD Investigate the root cause NCR

SC/PD Determine corrective action NCR


to prevent recurrence

Project Verify the effectiveness of NCR


the corrective action
INTEGRATED PROCEDURE DOC. NO. IP-20
REV. 2
TITLE: CORRECTIVE ACTION PAGE 5 of 7

D. HSE Issues

Responsibility Activity Interface


All staff Detect nonconformity Control of
Nonconforming

Evaluate
MR/SC

MR/SC Issue NCR NCR

Responsible Investigate the root cause NCR


person

Responsible Determine corrective action NCR


person to prevent recurrence

Verify the effectiveness of NCR


MR/SC the corrective action
INTEGRATED PROCEDURE DOC. NO. IP-20
REV. 2
TITLE: CORRECTIVE ACTION PAGE 6 of 7

6.0 PROCEDURE DETAILS


6.1 Nonconforming Products or Works
6.1.1 Project shall detect nonconforming products or works during inspection.
Refer to Control of Nonconforming Products and Works Procedure.
6.1.2 Project shall evaluate the nonconforming works.
6.1.3 Project shall issue NCR to the responsible person if the nonconformity is
either one of below:
a) Affect the schedule
b) Cause additional cost to the company.
c) Repeated
d) As deemed necessary by Project.
6.1.4 SC shall investigate on the root cause and determine corrective action to
prevent recurrence of the nonconformity.
6.1.5 SC shall reply the corrective action in NCR and implement the action.
6.1.6 Project shall verify the effectiveness of the corrective action and record in
the NCR.
6.1.7 Project shall compile the status of all the NCR to be presented in the
Management Review. Refer to Management Review Procedure.

6.2 Client Complaint

6.2.1 BD/Project shall receive client complaint through letter, client NCR and
verbal.
6.2.2 Project shall evaluate the complaint and justify the complaint.
6.2.3 If the complaint is justified, Project shall raise NCR and investigate the
root cause of the complaint.
6.2.4 Project/SC shall determine the corrective action to prevent recurrence and
record in the NCR.
6.2.5 Project/SC shall instruct relevant personnel to implement the corrective
action.
INTEGRATED PROCEDURE DOC. NO. IP-20
REV. 2
TITLE: CORRECTIVE ACTION PAGE 7 of 7

6.2.6 Project shall verify the effectiveness of the corrective action and record in
NCR.
6.2.7 Project shall compile the status of all the NCR to be presented in
Management Review.

6.3 HSE nonconformity


6.3.1 When detected nonconformance related to HSE, the employees shall
report or notify to MR.
6.3.2 MR shall evaluate the nonconformance and decide on the need to raise
NCR to the respective department based on the following condition;
a. Effect to environmental pollution
b. Violation of regulation
c. Safety risks or hazards (the nonconformance poses any safety risk
to workers, contractors, or the public, such as unsafe work
conditions, equipment malfunctions, or exposure to hazardous
materials)
6.3.3 The responsible person shall investigate on the root cause and determine
corrective action to prevent recurrence of the nonconformity.
6.3.4 The responsible person shall reply on the NCR to MR and implement the
corrective action.
6.3.5 MR shall verify the effectiveness of the corrective action taken and
record in the NCR.
a) The NCR shall be closed if the action taken is effective or
satisfactory.
b) The NCR shall remain OPEN if the action taken is NOT effective
or satisfactory.
c) Effectiveness of the actions taken shall be monitored until the
desired goals are met.
6.3.6 MR shall compile the status of all the NCR to be presented in
Management Review. Refer to Management Review Procedure.

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