Cis SP
Cis SP
ServiceNow
CIS-SP Exam
ServiceNOW Certified Implementation Specialist - Service
Provide
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Version: 4.0
Question: 1
The system automatically sets which field when an administrator attempts to modify a policy,
application, or module that belongs to another domain higher in the hierarchy?
A. sys_overrides
B. sys_primary_domain
C. sys_admin_domain
D. sys_domain_owner
Answer: D
Explanation:
When an administrator attempts to modify a policy, application, or module that belongs to another
domain higher in the hierarchy, the system automatically sets the sys_domain_owner field. This field
ensures that the ownership of the record is correctly attributed to the domain that originally created or
owns the record, maintaining the integrity and separation of data across different domains.
Reference:
• ServiceNow Domain Separation - Advanced Concepts and Configurations
• Understanding Domain Separation - Basics
Question: 2
A. proxy administration
B. delegated administration
C. process administration
D. domain administration
E. admin administration
Answer: D
Explanation:
Process Separation in ServiceNow is also known as domain administration. This concept is part of the
broader domain separation feature, which allows you to separate data, processes, and administrative
tasks into logical groupings called domains. This is particularly useful for Managed Service Providers
(MSPs) or large enterprises that need to manage multiple clients or departments within a single
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ServiceNow instance. Domain separation ensures that each domain can have its own set of data,
processes, and administrative controls, providing a high level of customization and security.
For more detailed information, you can refer to the following resources:
• ServiceNow Support Article on Domain Separation
• Understanding Domain Separation in ServiceNow
Question: 3
Which role restricts access and allows for managing items in a domain-separated catalog?
A. catalog_manage_admin
B. catalog admin
C. catalog_manager
D. domain_catalog_admin
Answer: D
Explanation:
Question: 4
Which of the following is a good practice to allow Service Providers to view all customer data?
Answer: A
Explanation:
Setting up a domain contains relationship is a good practice to allow Service Providers to view all
customer data. This approach leverages ServiceNow’s domain separation capabilities, which enable data
segregation and access control across different domains. By configuring a domain contains relationship,
you can ensure that Service Providers have the necessary visibility into customer data while maintaining
proper data governance and security.
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Reference:
• ServiceNow Domain Separation Documentation
• ServiceNow Knowledge Base Article
Question: 5
Name the methods available to provide data access to a user outside of their domain hierarchy.
Choose 2 answers
A. Contains
B. Domain scope
C. Access Control Lists
D. sys_visibility.domain system property
E. Visibility
Answer: CD
Explanation:
In ServiceNow, providing data access to a user outside of their domain hierarchy can be achieved
through the following methods:
1. Access Control Lists (ACLs): ACLs are used to define permissions for accessing data within ServiceNow.
By configuring ACLs, you can grant specific users or groups access to data outside their domain hierarchy.
This is done by setting up rules that allow or deny access based on various conditions, such as roles, user
attributes, or specific field values1.
2. sys_visibility.domain system property: This system property can be configured to control the visibility
of records across different domains. By setting this property, you can define which domains’ data should
be visible to users outside their own domain hierarchy. This allows for more granular control over data
access and visibility2.
These methods ensure that users can access the necessary data while maintaining the integrity and
security of the domain separation model.
1: ServiceNow ACL Documentation
2: ServiceNow Domain Separation Documentation
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