HRSD ServiceNow Resume Sample
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manojpistahouseHRSD ServiceNow Resume Sample
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manojpistahouse[Your Name]
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Objective:
Dedicated HRSD ServiceNow professional with a solid foundation in administration, development,
and integration. Seeking to leverage expertise in optimizing HR processes and enhancing user
experience through ServiceNow solutions.
Professional Summary:
Experienced HRSD ServiceNow specialist with a focus on administration, development, and
integration. Proficient in configuring HRSD modules, developing custom solutions, and integrating
ServiceNow with external systems. Strong problem-solving and communication skills with a
commitment to delivering high-quality service.
Skills:
HRSD ServiceNow Administration
ServiceNow Development (Scripting, Workflows, UI Policies)
ServiceNow Integration (REST API, SOAP, MID Server)
Incident, Problem, Change, and Service Catalog Management
ServiceNow HR Service Delivery Module
Performance Analytics and Reporting
ITIL Framework Knowledge
Project Management
Excellent Communication and Collaboration Abilities
Professional Experience:
HRSD ServiceNow Specialist
[Company Name], [Location], [Dates]
Administered and configured HRSD modules in the ServiceNow platform to align with
organizational HR processes and policies.
Developed custom solutions using ServiceNow scripting, workflows, and UI policies to
automate HR processes and enhance user experience.
Integrated ServiceNow with external systems using REST APIs, SOAP, and MID Server,
ensuring seamless data exchange and process integration.
Collaborated with cross-functional teams to gather requirements, design solutions, and
implement changes in the ServiceNow environment.
Provided end-user training and support to ensure effective adoption and utilization of
ServiceNow HRSD solutions.
Conducted system testing, troubleshooting, and performance tuning to optimize the
ServiceNow platform and enhance user satisfaction.
ServiceNow Administrator
[Company Name], [Location], [Dates]
Managed ServiceNow instances, including configuration, upgrades, and patching, to maintain
system stability and performance.
Developed and maintained ServiceNow configurations, including Incident, Problem, Change,
and Service Catalog modules, to meet business needs.
Designed and implemented ServiceNow workflows, business rules, and UI policies to
streamline IT and HR processes.
Generated ServiceNow reports and dashboards to monitor system performance, track key
metrics, and support decision-making processes.
Collaborated with stakeholders to prioritize and implement ServiceNow enhancements and
improvements.
Education:
[Bachelor's/Master's Degree], [Major], [University Name], [Location], [Dates]
Certifications:
ServiceNow Certified System Administrator (CSA)
ServiceNow Certified Implementation Specialist (HRSD)
Professional Affiliations:
Member, ServiceNow Community
Languages: