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Welcoming The Guest

The document outlines a detailed interaction between a guest and restaurant staff at La Amore Restaurant, from the guest's arrival and reservation confirmation to their dining experience and departure. It includes the process of seating, taking orders, serving food, and settling the bill. The staff provides attentive service throughout, ensuring a pleasant dining experience for the guest.

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prielaxandramae.edu
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53 views2 pages

Welcoming The Guest

The document outlines a detailed interaction between a guest and restaurant staff at La Amore Restaurant, from the guest's arrival and reservation confirmation to their dining experience and departure. It includes the process of seating, taking orders, serving food, and settling the bill. The staff provides attentive service throughout, ensuring a pleasant dining experience for the guest.

Uploaded by

prielaxandramae.edu
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Welcoming the guest

Front desk: Good afternoon ma’am/sir, welcome to La Amore Restaurant. How may I help you?
Guest: I have a reservation.
Front desk: Ma’am/Sir, may I have your full name and confirmation number?
Guest: Your name. 2453
Front desk: Okay ma’am, please have sit while I check your reservation details.
Guest: Okay.

Leading the guest to the table

Front desk: I’m sorry to keep you waiting ma’am/sir. I will lead you to the table, this way please.

Seating the guest

Front desk: Ma’am/Sir please be seated, the food attendant will be here to take your order.
Guest: Okay, thank you.
Front desk: Please excuse me.

Serving the water

Food Attendant: Good afternoon ma’am, I’m first name your food attendant for today. Would you like me to fill your
glass with water?
Guest: Yes, please.

Unfolding the table napkin

Food Attendant: May I l unfold the table napkin and put in your lap ma’am/sir?
Guest: Yes, thank you.
Food Attendant: Excuse me.

Presenting the menu

Food Attendant: Ma’am/Sir, here is the menu for your food selection.
Guest: Thank you.

Taking for order

Food Attendant: Excuse me ma’am/sir, may I take your order now?


Guest: Yes, sure. Can you suggest a delicious food for my appetizer?
Food Attendant: Yes, ma’am. Before that may I know if you have any food allergies or food restriction?
Guest: No, I don’t have.

Suggestive selling

Food Attendant: Okay ma’am/sir, for your appetizer may I suggest the Apricot-Glazed Chicken, it is our best seller and it
is a marinated chicken breast with an apricot sauce.
Guest: Okay, I will have that one and also I would like to have a soup of cream of potato, Caesar salad, for my main
course is cardamom maple salmon and for my dessert a piece of chiffon cake.
Food Attendant: How about for your beverage ma’am/sir?
Guest: Oh yeah, I forgot. Can you suggest?
Food Attendant: To complement your dish ma’am would you like to try our wine?
Guest: Sure, what do you have?
Food Attendant: We have a bottle of Shiraz, Chardonnay, and Pinot.
Guest: Okay, 1 bottle of chardonnay.
Food Attendant: Okay ma’am. Will this be all ma’am/sir?
Guest: Yes.
Repeat Order

Food Attendant: Ma’am I will repeat your order. 1 Apricot-Glazed Chicken, 1 soup of cream of potato,1 Caesar salad, for
your main course 1 Cardamom Maple Salmon, for your dessert 1 piece of Chiffon cake and last is 1 bottle of Chardonnay.
Is it all correct ma’am/sir?
Guest: Yes.
Informing the guest about the time of food to be serve

Food attendant: Ma’am/Sir, I would like to inform you that your food will be serve in 15 minutes.

Completing/Adjusting the Table

Food attendant: Excuse me Ma’am/Sir? May I set the table?


Guest: Sure.
Serving food according to the sequence

Food attendant: Excuse me ma’am/sir, here’s your food.


 Appetizer
 Soup
 Salad
 Main course
 Dessert
 Beverages/Wine
Clearing the table

Food attendant: Excuse me ma’am/sir, are you done? May I clear it now?
Guest: Yes.

Presenting the bill


Food attendant: Ma’am/Sir, may I ask if how would you like to settle your bill? Cash or Credit?
Guest: Credit card.
Food attendant: Ma’am/Sir, may I have your card and a valid ID?
Guest: Yes, here.
Giving change or receipt

Food attendant: Here’s your receipt ma’am. Please sign here.


Guest: Okay.
Bidding goodbye

Food attendant: Thank you for dinning with us and hope to see you again.
Guest: Thank you.
Food attendant: Ma’am/Sir, Would you like me to assist you in going out?
Guest: Yeah, sure.
Food attendant: This way please.

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