Welcoming Guest

(A la carte setup should be ready)

Receptionist: Good morning, Mam! Welcome to Grand Hotel. I’m Ana I will be happy to serve you. Are we
holding a reservation for you Mam?
Guest: Yes
Receptionist: Under what name please?
Guest: Amy Carter
Receptionist: Just a minute Ms. Carter while I check our records.
(The receptionist gets back to the guest.)
Receptionist: Miss Amy Carter, we have prepared a nice table for you. (open palm, outstretched your
hand)
This way please. (Walk a little ahead of the guest to lead her way)

Seating the Guest

Receptionist: Will this table be alright with you Mam?
Guest: Yes, this would be perfect
Receptionist: Allow me (pull the chair) (Guest will get ready to seat) Please have a seat. My name is Berry
Lim and I will be your waiter for today.
Receptionist: May I unfold your table napkin, maam?
Guest: Yes, you may.
Receptionist: (unfold table napkin) Excuse me.

Serving Water:
Waiter: Excuse me Mam. May I serve your cold water?
Guest: Yes, Thank you.

Serving Complimentary Bread:

Waiter: Excuse me Mam, here’s your complimentary bread roll with butter.
Guest: Thank you.
(Bring the bread basket, serving fork, serving spoon. Serving fork, spoon and bread are on
the bread basket. Bread basket is held on the left palm)

3. Presenting the food menu and wine list.

Waiter: Excuse me Ma’am. May I present to you our menu and wine list for your selection? I
will be back to get your order.
Guest: Thank you.
4. Taking Food Order
Waiter: Excuse me Ma’am. May I take your order now?
Guest: Yes
Waiter: Ma’am if you don’t mind. May I know if you have food restrictions or allergies?
Guest: None, I’d like to have Saigon rolls for appetizer.
Waiter: Ok Ma’am. How about your soup? Would you like to try our mushroom soup topped with savory
egg yolk?
Guest: Yes, give me one serving.
Waiter: How about for your salad? We have Italian salad with cheesy dressing, would you like to try it
Ma’am?
Guest: Yes please, for my main course I’d like to have beef steak with vegetable side dish.
Waiter: How would you like your steak be prepared? Is it rare, medium rare or well done?
Guest: Well-done please.
Waiter: The beef steak that you ordered would be best complimented with our Carlo Rossi red wine. Would
you like to try it Ma’am?
Guest: Yes please
Waiter: In a glass or in a bottle?
Guest: In a glass please
Waiter: How about your dessert? We have a slice of chocolate cream cake with red cherry. Would you like
to try it Ma’am?
Guest: Sounds great! Yes, I will try that.
Waiter: How about a coffee to compliment your dessert?
Guest: Yes, give me black coffee please.
Waiter: Is there anything else that you would like to add?
Guest: Nothing else.
Waiter: Do you have any special request Ma’am?
Guest: None.
Waiter: Alright Ma’am may I repeat your order. You ordered one serving of Saigon Rolls for your appetizer,
mushroom soup topped with savory egg yolk, Italian Salad with cheesy dressing, well done beef steak for
your main coarse complimented with a glass of Carlo Rossi red wine, a slice of chocolate cream cake for
your dessert complemented with a cup of black coffee. Did I get your order right?
Guest: Yes.
Waiter: Ma’am your order will be served after 15 minutes. May I suggest a glass of champagne or a glass
of lemon grass juice while waiting for your order to be served?
Guest: No, thanks.
Waiter: Thank you, Ma’am. May I get back the menu card please? Thank you. May I leave you for a
minute?
Guest: Yes
(write 4 copies of order to be given to the kitchen, bar, cashier, and a copy of the waiter)
· Place the order to the kitchen
· Dismantle/remove the unnecessary service wares
· Show plate will remain
· Use rectangular tray for serving and bussing
5. Serving the Orders
1. Appetizer (left)
2. Soup (left)
3. Salad (left)
4. Wine (right)
5. Main course
6. Dessert
7. Coffee
Waiter: Excuse me Ma’am, here’s Saigon Rolls for your appetizer
Guest: Thank you
Waiter: Excuse me Ma’am may I leave you for a moment. Enjoy your meal.
After few minutes.
Waiter: Excuse me Ma’am. Are you done with this? May I take this now?
Guest: Yes
(Buss out the fish plate, fish knife, fish fork)
Waiter: Excuse me Ma’am I’ll be back for your soup.
(Put the Soup bowl and the underliner on the show plate)
*Kitchen (Use a rectangular tray get the soup tureen and the soup ladle. Serve the soup at
the left of the guest)
Waiter: Excuse me Ma’am, here is your creamy mushroom soup topped with savory egg.
(remove the soup tureen cover, serve the soup using a soup ladle)
Waiter: Enjoy your soup Ma’am.
(After a few minutes)
Waiter: Excuse me Ma’am are you done with this? May I take this now?
(Buss out the soup bowl and underliner)
Waiter: Excuse me Ma’am I’ll be back with your salad.
(Get the plated salad, use a rectangular tray)
Waiter: Excuse me Ma’am here is your Italian Salad with cheesy dressing. Enjoy your salad Ma’am.
(After few minutes, buss out)
Waiter: Excuse me Ma’am. Are you done with this? May I take this now?
Guest: Yes
(Buss out the salad plate, salad knife and salad fork, bread plate and butter knife)
Waiter: Excuse me Ma’am, are you ready for your main course?
(Put the dinner plate)
Guest: Yes.
Waiter: Excuse me Ma’am here is your well-done beef steak. Enjoy your meal Ma’am.
(while guest is eating main course)
Waiter: Excuse me Ma’am would you like to have your first red wine Carlo Rossi?
Guest: Yes, please.
Waiter: Shall I serve it now?
Guest: Yes please.
Waiter: Excuse me Ma’am I will be back with your Carlo Rossi red wine.
(Get the wine bottle, cork screw/waiter’s friend, put table napkin on your arm, another extra table napkin for
wiping the wine bottle)

Serving Wine
Waiter: May I present to you your order of Carlo Rossi red wine, a good vintage of 1999 with alcohol
content of 5% and originated from South Africa. Shall I open the bottle for you?
Guest: Yes please
(Open the bottle using a cork screw, wipe the bottle mouth and get the cork)
Waiter: Here’s the cork Ma’am for your evaluation. Would you like to taste it first?
Guest: Yes please
Waiter: How’s the taste Ma’am?
Guest: It tastes good.
Waiter: May I pour your glass?
Guest: Yes please
(Pour 1/4 wine)
Waiter: Enjoy your wine Ma’am.
(After few minutes)

3- Minute Check (While guest is eating main course)

Waiter: Excuse me Ma’am how’s the taste of our food?
Guest: It tastes good!
Waiter: Thank you for appreciating! Enjoy your meal Ma’am!
(After a minute)
Waiter: Excuse me Ma’am. Are you done with this? May I take this now?
Guest: Yes
(Buss out the dinner plate including the show plate fork and knife.
Ask the guest: Would you like to have another glass of wine? If the guest doesn’t want another glass of
wine, buss out the wine glass)

Crumbling
(Get the table napkin, a small plate and a folded cloth. Remove the crumbs from the table)
Waiter: Excuse me Ma’am, may I clean your table?
Guest: Yes
(Clean the table. Adjust the dessert spoon and fork)
Waiter: Excuse me Ma’am, I’ll be back for your dessert.
Waiter: Excuse me Ma’am here is your chocolate cream cake with cherry on top. Enjoy your dessert
Ma’am.
Waiter: Excuse me Ma’am I will be back with your coffee.
(Get the coffee pot and sugar container)
Waiter: Excuse me Ma’am here is your black coffee
(After a few minutes)
Waiter: Excuse me Ma’am. Are you done with this? May I take this now?
Guest: Yes.
(Buss out the dessert plate, fork and spoon, coffee cup, underliner and spoon)

6. Presenting the Bill

Waiter: Excuse me Ma’am may I present your bill.
Guest: Yes, please.
(Guest will get bill and pay)
Waiter: How would you like to settle your bill ma’am/sir, in cash or in credit card?
Guest: In cash, here.
Waiter: I received 3000 pesos, ma’am. Please wait for your change ma’am/sir.
: Excuse me, ma’am, here is your change.

7. Bidding Goodbye
Waiter: Thank you, Ma’am, for dining with us. We look forward for your next visit.
( as guest stand up and leave, guide them towards the exit)