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Chapter 15 Collecting Log files

Chapter 15 of Course T302 focuses on the collection of various log files essential for troubleshooting and maintenance, including those from controllers, OPC servers, Control Builders, and Process Portals. It provides detailed instructions on how to access and save these log files, as well as the importance of their contents for analysis. Additionally, it introduces the ABB Remote Diagnostic tool for collecting all log files efficiently.

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20 views19 pages

Chapter 15 Collecting Log files

Chapter 15 of Course T302 focuses on the collection of various log files essential for troubleshooting and maintenance, including those from controllers, OPC servers, Control Builders, and Process Portals. It provides detailed instructions on how to access and save these log files, as well as the importance of their contents for analysis. Additionally, it introduces the ABB Remote Diagnostic tool for collecting all log files efficiently.

Uploaded by

rubhernandez
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOC, PDF, TXT or read online on Scribd
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Course T302, Trouble shooting & Maintenance

Chapter 15 Collecting Log files

TABLE OF CONTENTS

Chapter 15 Collecting Log files.......................................................................................................................................15-i


Chapter 15 Collecting Log files......................................................................................................................................15-1
15.1 General Information............................................................................................................................................15-1
15.1.1 Description...................................................................................................................................................15-1
15.1.2 Objectives.....................................................................................................................................................15-1
15.1.3 References....................................................................................................................................................15-1
15.2 Controller log file................................................................................................................................................15-1
15.3 OPC server log file..............................................................................................................................................15-4
15.4 Control builder log file........................................................................................................................................15-6
15.5 Process Portal log file..........................................................................................................................................15-7
15.6 Log files in Window............................................................................................................................................15-8
15.7 15-12
15.8 Exercise 15.1 – Collect all Log files.................................................................................................................15-12

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Course T302, Trouble shooting & Maintenance

Chapter 15 Collecting Log files

15.1 General Information

15.1.1 Description
This chapter describes how you collect log files for further analyzes.

15.1.2 Objectives
On completion of this chapter you will be able to:
 Collect log files for the controller, OPC server, Control Builder and Process Portal.
 Window log files.

15.1.3 References
Control Builder on-line help
OPC server on-line help
PPA on-line help.

15.2 Controller log file


The controller log file you must obtain by using the control builder and connect to the desired
controller by using the remote system dialog.

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Chapter 15 Collecting Log files

Figure 15. 1 Controller log file

A window is opened with controller log file information, by saving this file to a location at
your own choice, you can then use it for later analyzes. In the log file you find valuable
information about hardware status of communication interfaces and I/O. Each time you call
Show Controller Log the latest log file will be get the extension log_bak, the second but last
log file will get the extension log_bak2 and the oldest log file will be deleted.
Caution don’t open show controller log file unless you have copied important old log file to
another save place. The log files are placed normally in the following directory.

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Figure 15. 2 Location of controller log files

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Chapter 15 Collecting Log files

Figure 15. 3 Controller log file

15.3 OPC server log file


The OPC server log file you can call up from OPC panel view menu.

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Figure 15. 4 OPC log file

The location and the name of the log file are by a default installation as follow:
C:\ABB Industrial IT Data\Control IT Data\OPC Server for AC 800MC 3.4\LogFiles\
Session.log
The content of the log file is:

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Chapter 15 Collecting Log files

Figure 15. 5 OPC Server log file

After a restart of the OPC server the log file Session.log will be renamed to Session.Log_bak.
And the Session.log file will be newly created.

15.4 Control builder log file


In the directory C:\ABB Industrial IT Data\Engineer IT Data\Control Builder M Professional
3.2\LogFiles you will find the log file Session.log for the Control builder. This file will be
newly generated each time you start the control builder.
In the about window of the control builder you will find all information about the control
builder settings when you press the List all information button. The file is also stored in the
directory above.

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Figure 15. 6 Control builder information

15.5 Process Portal log file


In the directory below you find the log files available for Process Portal.

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Chapter 15 Collecting Log files

Figure 15. 7 process Portal log files

15.6 Log files in Window


The log files for windows you get by calling up Computer Management either by right
clicking on the icon My Computer and select Manage in the context menu or by selecting
Compute Management from Administrative tools in the Control Panel.

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Figure 15. 8 Calling Computer Management

In Computer management you select the event viewer.

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Chapter 15 Collecting Log files

Figure 15. 9 Event viewer information

The file is then in a format which can be read in any editor:

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Figure 15. 10 Event viewer information in a text file

The event logs should also be configured that the oldest events are overwritten if needed and
the size must normally be increased. You call up the setting by selecting properties in the
context menu of the event log.

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Chapter 15 Collecting Log files

Figure 15. 11 Properties of an event log

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15.7 ABB Remote diagnostic


With the ABB Remote Diagnostic you are able to collect all log files with one tool. You call
up the tool either from the desk top or from the start menu.

Figure 15. 12 Start Remote diagnostic

The Remote Diagnostic tool is then started and you can then select the log files you want to
extract.

Figure 15. 13 Select node

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Chapter 15 Collecting Log files

After you have selected the node you continue then with selecting the different log files.

Figure 15. 14 Selecting the logs you want to collect

Press Gather data after you have selected the logs want to collect. Then you press the view
data from cab file in order to see the result. The result appears in explorer window with links
to the different individual log files.

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Figure 15. 15 Result from cab file

The storage where you have the cab file is specified by calling up ABBResults Directory
Configuration as shown in Figure 15. 12 Start Remote diagnostic. The cab file could also be
sent to ABB support centers for further analyses.

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Chapter 15 Collecting Log files

15.8 Exercise 15.1 – Collect all Log files.


Please do exercise 15.1

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