BRM Notes
BRM Notes
1. Define Research.
Research is the systematic, objective process of gathering, analyzing, and
interpreting data to answer questions or solve problems.
• Sum = 388; n = 7
• Sorted: 350, 389, 455, 462, 474, 523, 563 → Median = 462
• Sorted: 350, 362, 374, 463, 523, 555, 589 → Median = 463
Research provides managers timely, reliable data to reduce uncertainty and make
sound strategic and operational choices. It helps identify market trends, customer
needs, and competitive threats, guiding product, pricing, promotion, and
distribution decisions. Through research, managers can test ideas before full-scale
implementation, saving resources and mitigating risk.
Observation Method: the researcher watches subjects in their natural setting
without interference, capturing real behaviors and interactions as they occur. It
yields rich contextual data but may suffer observer bias and limited control.
Interview Method: involves one-on-one or small-group questioning using
structured or unstructured guides to explore respondents’ views deeply. It allows
probing and clarification, producing nuanced qualitative insights, though it can
be time-consuming and subject to interviewer effects.
Exploratory research aims to gain initial insights into a problem when little is
known. It is flexible and unstructured, helping to define research questions,
hypotheses, and variables for later study. Common methods include literature
reviews, expert interviews, focus groups, and pilot studies that uncover patterns,
ideas, and relationships. This approach does not seek definitive conclusions but
rather generates hypotheses and informs the design of descriptive or causal
research. Exploratory research is particularly useful in new or rapidly changing
fields, where established theories and frameworks are lacking. Its results guide
subsequent stages by clarifying objectives, suggesting key variables, and
identifying measurement issues. Despite its lack of statistical generalizability,
exploratory research is critical for grounding more focused, structured
investigations.
4. Pilot test: Trial instruments on a small sample to identify issues and refine
questions.
7. Process data: Edit, code, and tabulate responses for analysis, checking for
consistency and completeness.
Data for any research can be drawn from primary or secondary sources. Primary
data are information collected firsthand by the researcher through methods such
as surveys, interviews, observations, and experiments. For example, a clothing
retailer might survey its own shoppers to learn preferences. Secondary data
consist of information previously gathered by others—such as books, articles,
government reports, or commercial databases—and then repurposed. A market
analyst might use industry reports from Nielsen or Euromonitor as secondary
input.
Researchers often combine both: using secondary data to frame hypotheses, then
collecting primary data to test them. This mixed approach balances speed and
depth, reduces total cost, and improves validity. In a case study, Procter &
Gamble used US census data (secondary) to segment markets, then ran its own
consumer panels (primary) to refine product features, illustrating this synergy.
Objectives of research articulate what the study intends to achieve. They should
be specific, measurable, achievable, relevant, and time-bound (SMART). For
example, an objective might be “to assess the impact of weekly fitness app
notifications on user engagement over three months.” Objectives serve four key
purposes:
1. Focus the study by narrowing its scope and guiding method selection.
Well-formulated objectives drive efficient resource use and ensure that each
research activity—whether a survey, experiment, or case study—directly
contributes to answering the core questions. In a clinical trial, objectives like “to
compare mean blood pressure reduction between Drug A and Drug B at 12
weeks” enable precise statistical testing and regulatory compliance.
Data sources fall into primary and secondary categories. Primary data are first-
hand observations or measurements collected directly by the researcher through
surveys, interviews, or experiments. Secondary data are previously published or
existing data—such as government reports, journal articles, or commercial
databases—repurposed for new research. A key difference is specificity: primary
data are tailored to the precise research question, offering high relevance, whereas
secondary data may not perfectly align with study objectives. Primary collection
demands more time and cost, while secondary sources are faster and cheaper
to obtain. Primary data ensure current, controlled measurements, reducing
concerns about data quality; secondary data may be outdated or collected under
different standards. Researchers often use a mixed approach, leveraging
secondary data to refine hypotheses before conducting focused primary studies.
For example, a start-up might analyze census demographics (secondary) and then
administer its own consumer surveys (primary) to validate market demand.
Secondary sources also enable historical or trend analysis over long periods
without the expense of continuous primary collection.
Probability Sampling
• Systematic Sampling: select every kᵗʰ element from an ordered list, such
as every 10ᵗʰ customer record .
• Cluster Sampling: randomly pick clusters (e.g., city blocks), then survey
all units within them .
Non-Probability Sampling
Main Types
Probability Sampling
Each unit has a known chance of selection, enabling unbiased estimates and
margin-of-error calculation. Methods include:
• Stratified Sampling: divide into strata (e.g., age groups) and randomly
sample within each, ensuring subgroup representation .
• Cluster Sampling: randomly select clusters (e.g., schools) then survey all
units within chosen clusters .
• Systematic Sampling: choose every kᵗʰ element from a list (e.g., every 10ᵗʰ
customer) .
Non-Probability Sampling
• Quota Sampling: fill quotas for subgroups (e.g., 50% female, 50% male)
without random selection .
Illustration: A national health survey used stratified sampling by region and age,
then simple random sampling within groups to ensure representativeness . When
budgets are tight, researchers might use convenience sampling at clinic waiting
rooms for preliminary insights.
Case Study: The Pew Research Center’s studies on social media use employ
stratified random sampling across demographics, maximizing both precision and
generalizability .
Research methods are systematic strategies for collecting and analyzing data to
answer research questions . They fall into three broad categories:
1. Quantitative Methods
Focus on numerical data and statistical analysis to test hypotheses and measure
variables. Common techniques include:
2. Qualitative Methods
3. Mixed-Methods
Case Study: Amazon uses A/B testing (quantitative) on website layouts and
follow-up user interviews (qualitative) to refine user experience, exemplifying
mixed-methods in practice.
QUESTION:
In the contest for “Miss Princesa City 2020,” two judges gave scores to eight
candidates as follows:
Candidate 1 2 3 4 5 6 7 8
Judge 1 Score 97 96 94 89 88 87 84 84
Judge 2 Score 93 96 97 94 91 89 88 84
Solution
1. Assign Ranks
• Highest score → Rank 1; ties share the average of their rank positions.
1 97 1.0 93 4.0
2 96 2.0 96 2.0
3 94 3.0 97 1.0
4 89 4.0 94 3.0
5 88 5.0 91 5.0
6 87 6.0 89 6.0
7 84 7.5 88 7.0
8 84 7.5 84 8.0
Sum 14.50
4. Interpretation
QUESTION 2:
The Land Transformation Office (LTO) believes that motorcycle riders who do
not wear helmets are at higher risk when an accident happens. They gathered the
following data on the number of accidents per month in five regions:
Region 1 2 3 4 5
Solution Steps
o For XXX:
▪ 12 → Rank 1
▪ 15 → Rank 2
▪ 16 → Rank 3
▪ 17 → Rank 4
▪ 20 → Rank 5
o For YYY:
▪ 17 → Rank 1
▪ 18 → Rank 2
▪ 21 → Rank 5
1 20 5.0 21 5.0
2 12 1.0 20 3.5
3 16 3.0 17 1.0
4 15 2.0 20 3.5
5 17 4.0 18 2.0
Region Rank XXX Rank YYY ddd d2d^2d2
Sum 16.50
4. Interpretation
CASE STUDY:
A local fitness center, "FitLife Hub," has recently launched a new range of
specialized fitness classes, including Zumba Fusion, High-Intensity Interval
Training (HIIT), and Yoga Sculpt. The management wants to understand the
satisfaction levels of their members with these new classes and identify areas for
potential improvement. They are particularly interested in understanding:
b. What aspects of the classes (e.g., instructor quality, music, workout intensity,
class schedule) are members most satisfied or dissatisfied with?
c. Are there any specific suggestions members have for enhancing these new
offerings?
To gather this information efficiently from their large membership base, the
FitLife Hub manager decides to use a questionnaire.
SOLUTION :
FitLife Hub Member Satisfaction Questionnaire
Instructions:
• This survey will take 5 minutes.
• Your responses are confidential and will help us improve our classes.
• Please answer all questions.
Section A: Your Profile
o ☐ 1–2 days
o ☐ 3–4 days
o ☐ 5+ days
2. Which of these classes have you tried in the past month? (check all that
apply)
o ☐ Zumba Fusion
o ☐ HIIT
o ☐ Yoga Sculpt
3. Rank the three new classes in order of how much you enjoy them (1 =
favorite, 3 = least favorite):
o Zumba Fusion: __
o HIIT: __
o Yoga Sculpt: __
4. If you could only attend one new class, which would you choose?
o ☐ Zumba Fusion
o ☐ HIIT
o ☐ Yoga Sculpt
Section C: Satisfaction with Class Aspects
For each aspect below, please circle the number that best reflects your
satisfaction (1 = Very Dissatisfied, 5 = Very Satisfied).
Aspect 1 2345
Class Schedule/Timing 1 2 3 4 5
o ☐ Too Short
o ☐ Just Right
o ☐ Too Long