CLOUD SERVICE MANAGEMENT ( CSM )

UNIT - 3 - SYLLABUS
CLOUD SERVICE MANAGEMENT

Cloud Service Reference Model,

Cloud Service LifeCycle,
Basics of Cloud Service Design,
Dealing with Legacy Systems and Services,
Benchmarking of Cloud Services,
Cloud Service Capacity Planning,
Cloud Service Deployment and Migration,
Cloud Marketplace,
Cloud Service Operations Management
 CLOUD SERVICE REFERENCE MODELS (CSRM)
provides a structured way to understand and describe cloud computing services

SERVICE DEPLOYMENT ROLES & BUILDING

MODELS MODELS RESPONSIBILITIES BLOCKS

Outlines the roles and Includes the technical

Describe how cloud
responsibilities of various components and services
Represent the different services are delivered or
stakeholders involved in that form the foundation
types of cloud services deployed.
the cloud ecosystem. of cloud computing.
that are offered.
Eg : Public, Private,
Eg : Cloud Service Eg : Virtualization, data
Eg : Iaas, Paas, Saas Hybrid, Community
Providers, Cloud storage, networking.
Clouds
Consumers

BUSINESS SECURITY & QUALITY OF

PROCESSES COMPLIANCE SERVICE

Involves the business and Outlining the various Focuses on the

operational aspects of measures and best performance, reliability,
cloud services. practices that and other service quality
need to be implemented. attributes that are
Eg : Service Provisioning, essential for cloud
Billing, Management Ensure integrity, services to meet the
availability of data needs of consumers.
 CLOUD SERVICE LIFE CYCLE (CSLC)
Framework that outlines the stages and processes involved in
the creation, deployment, management, and retirement of cloud services.

SERVICE TESTING
SERVICE STRATEGY SERVICE DESIGN SERVICE
&
DEVELOPMENT
QUALITY ASSURANCE

Defining the Includes various types of

Includes creating
The initial planning and technical architecture, testing, such as
software applications,
conceptualization of a security measures, functional testing,
configuring
cloud service. scalability, and user security testing,
infrastructure, and
experience aspects. performance testing, and
integrating necessary
user acceptance testing.
components.

SERVICE OPTIMIZATION
SERVICE OPERATION SERVICE ARCHIVE
SERVICE DEPLOYMENT &
& CONTINUOUS &
MANAGEMENT IMPROVEMENT DATA PRESERVATION

Once the service is Involves storing data

Involves the day-to-day Involves analyzing
thoroughly tested and securely and ensuring it
management and service performance
deemed ready for use, it remains
operation of the cloud data, identifying areas
is deployed in a live accessible if needed.
service for improvement
environment.
 BASICS OF CLOUD SERVICE DESIGN
focuses on creating and shaping cloud services to meet specific business, technical, and user requirements.

SERVICE MODEL SECURITY

SERVICE OBJECTIVES & ARCHITECTURE
&
DEPLOYMENT MODEL SCALABILITY

Determine the type of Implement robust

cloud service & Design the technical
Clearly define the security measures to
deployment model that architecture of the cloud
objectives and goals of protect data.
best suits your needs. service, including
the cloud service. considerations for
Design the service to be
Eg : IaaS, PaaS, SaaS, scalability,
scalable, allowing it to
Public, Private, Hybrid, reliability, and
handle varying
Community cloud performance.
workloads.

COST MANAGEMENT
SERVICE-LEVEL DOCUMENTATION
DATA MANAGEMENT &
AGREEMENTS (SLAS) TESTING QUALITY &
FEEDBACK

Provide clear and

Plan how data will be Consider the cost comprehensive
Establish SLAs that
stored, managed, and implications of the documentation for users
define the expected
backed up. Consider data service design. and administrators.
levels of service
privacy and compliance availability, performance,
Ensure that the service is Collect feedback from
requirements. and support.
reliable and free of users and stakeholders to
defects. identify areas for
improvement.
 DEALING WITH LEGACY SYSTEMS AND SERVICES
Managing and transitioning from legacy systems and services can be a complex and resource-intensive task.

ASSESSMENT AND BUSINESS IMPACT COST-BENEFIT RISK ASSESSMENT

DOCUMENTATION ANALYSIS ANALYSIS

Analyze the costs

Identify and assess the
Start by conducting a associated with
Evaluate the impact of risks associated with
thorough inventory and maintaining, patching,
legacy systems on your legacy systems,
assessment of your and supporting legacy
organization. Assess how including security
existing legacy systems systems
critical they are to vulnerabilities,
and versus the potential
your business operations. compliance issues.
services. benefits of modernization
or replacement

LEGACY SYSTEM CHANGE

MODERNIZATION DATA MIGRATION SUPPORT MANAGEMENT
OPTIONS

Explore various If immediate replacement Implement a change

Develop a data migration
modernization options. or modernization is not management strategy to
strategy to move critical
Eg : Reengineering, possible, continue to help employees adapt to
data from legacy
Integration, Migration, provide support for new systems and
systems to new
Replacement legacy systems. workflows.
platforms.
 DEALING WITH LEGACY SYSTEMS AND SERVICES
Managing and transitioning from legacy systems and services can be a complex and resource-intensive task.

COMPLIANCE
& RETIREMENT MONITORING
PHASED APPROACH &
LEGAL &
CONSIDERATIONS DECOMMISSIONING EVALUATION

Plan for the eventual

Ensure that any Continuously monitor the
Consider a phased retirement and
transitions from legacy performance and
approach to minimize decommissioning of
systems comply with effectiveness of new
disruptions. Start with legacy systems. This
relevant legal and systems and services.
less critical legacy includes data
regulatory
systems. archiving
requirements.

VENDOR
LEGACY SYSTEM
& DATA MIGRATION CLOUD ADOPTION
SUPPORT
PARTNER
COLLABORATION

Collaborate with If immediate replacement Consider transitioning

Develop a data migration some of your legacy
technology vendors, or modernization is not
strategy to move critical systems to the cloud.
consultants, or managed possible, continue to
data from legacy Cloud
service providers with provide support for
systems to new services can provide
expertise in legacy systems.
platforms. scalability, flexibility, and
modernization and
migration. cost savings.
 BENCHMARKING OF CLOUD SERVICE
The process of evaluating and comparing the performance, capabilities, and cost-effectiveness of various
cloud service providers.

Performance Scalability

Cost

Benchmark Reliability

Compliance

Security
Support
 CLOUD SERVICE CAPACITY PLANNING
The process of determining the amount of computing resources, such as processing power, memory, storage,
and network bandwidth, needed to meet the current and future demands.

KEY ASPECTS

Select Cloud
Capacity Testing Scenario Planning
Services

Set Resource Scaling

Cost Control Baseline Analysis
Rules

Allocate Resources
Resource Redundancy Demand Forecasting
Efficiently

Understand
Workload Define Performance
Review and Adjust Metrics
Requirements

Implement Auto- Documentation and

Scaling Monitor and Alerting Communication
 CLOUD SERVICE DEPLOMENT AND MIGRATION
The process of determining the amount of computing resources, such as processing power, memory, storage,
and network bandwidth.

KEY ASPECTS

Understand Workload Allocate Resources

Cost Control
Requirements Efficiently

Implement Auto-
Baseline Analysis Select Cloud Services
Scaling

Review and Adjust Capacity Testing Monitor and Alerting

Define Performance Scenario Planning

Demand Forecasting
Metrics
 CLOUD MARKETPLACE
Also known as a cloud services marketplace or cloud ecosystem, is a platform or online marketplace where
cloud service providers offer their cloud-based products and services to customers.

KEY ASPECTS

Aggregator of Services Customization Ratings and Reviews

Integration and
Point of Single Access Support and Services
Ecosystem

Diverse Providers SaaS Applications Third-Party Offerings

Security and Recommendations and

Pricing and Billing
Compliance AI

Multi-Cloud
Management
 CLOUD SERVICE OPERATIONS MANAGEMENT
Refers to the set of practices, processes, and tools used to manage and maintain cloud services and
infrastructure in a way that ensures reliability, performance, security, and cost efficiency

KEY ASPECTS

Security and Backup and Disaster

Optimization Patch Management
Compliance Recovery

Service-Level Documentation and

Change Management Incident Management
Agreements (SLAs) Reporting

User Support and Service Monitoring and

Capacity Planning Automation
Training Health

Continuous Cost Management

Vendor Management Resource Scaling Performance
Improvement