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Computer Maintenance and Troubleshooting: Computer Science / Engineering Diploma Ii

The document discusses computer maintenance and troubleshooting. It describes three types of maintenance: preventive, corrective, and routine. Troubleshooting involves identifying issues, isolating causes, and resolving problems. Common hardware components like monitors, keyboards, mice, hard drives, and memory are discussed along with potential problems and solutions. The document provides guidance on properly maintaining computer systems and components.

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Augustine Nonso
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66 views15 pages

Computer Maintenance and Troubleshooting: Computer Science / Engineering Diploma Ii

The document discusses computer maintenance and troubleshooting. It describes three types of maintenance: preventive, corrective, and routine. Troubleshooting involves identifying issues, isolating causes, and resolving problems. Common hardware components like monitors, keyboards, mice, hard drives, and memory are discussed along with potential problems and solutions. The document provides guidance on properly maintaining computer systems and components.

Uploaded by

Augustine Nonso
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPT, PDF, TXT or read online on Scribd
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COMPUTER MAINTENANCE AND

TROUBLESHOOTING

COMPUTER SCIENCE / ENGINEERING DIPLOMA II

1
COMPUTER MAINTENANCE
Computer maintenance speaks about the
activities carried out in order to have
computer systems and subsystems in good
working order.

2
TYPES OF MAINTENANCE

1. PREVENTIVE MAINTENANCE: This is performed even


if the computer is still operating at its efficient level. It is
done to prevent degradation of performance.
2. CORRECTIVE /BREAKDOWN MAINTENANCE: This
type of maintenance is required when a system or
subsystem finally collapse.
3. ROUTINE MAINTENANCE: This involves a regular
schedule or time table strictly adhered to by the owner
of the computers and the party offering the
maintenance service to perform an overhaul of
machinery.
3
NOTE:
A computer system is a modular system-made up of
several modular parts or components. These
modular parts or discrete components work
together to form a functional whole. Each
component has one or more specific relationships to
other components in the system and each
component has one or more expected behaviours.
Notable among these components are: the monitor,
keyboard, mouse, hard disk drive, memory and CD-
Rom drive. Therefore, the main challenge of
computer maintenance is understanding the
techniques of troubleshooting. 4
TROUBLESHOOTING

Troubleshooting is the process of detecting, isolating


and repairing faults in a given system. In view of this,
proper knowledge and understanding of the behavior
of each of the components that made up a computer
system is necessary. Trouble shooting methods are all
about SWAPPING and ELIMINATING.

5
There are simple rules that experienced troubleshooter
follows:
(a) Identify the exact nature of the problem
(b) Isolate the cause of the problem
(c) Resolve the problem

IDENTIFY THE PROBLEMS


1. Observe outward symptoms
2. Form a hypothesis (likely causes)

ISOLATE THE PROBLEMS


1. Test the hypothesis (swapping and eliminating)
2. Check if the hypothesis is correct

RESOLVE THE PROBLEMS


6
COMPONENTS TO TROUBLESHOOT:

MONITOR
This is a television-like device which displays the activities
of a computer per time.
PROBLEM 1: Monitor not coming on
SOLUTION: Check the power source and the power cable
PROBLEM 2: Monitor is on, but not display
SOLUTION: i. Check the data cable if well connected
ii. Check the brightness and the contrast
buttons if they are set zero.

7
KEYBOARD
This is a typewriter-like device which is used for
sending signals into the computer as input.
PROBLEM 1: Keyboard not responding
SOLUTION: Check the cable if properly connected
PROBLEM 2: Keyboard beeping continuously
SOLUTION: Check if no key is hooked
PROBLEM 3: A key or keys hooking always
SOLUTION: Replace the keyboard

8
MOUSE
Mouse: This is a hand-held pointing device used for
executing commands on the computer.
PROBLEM 1: Mouse not responding
SOLUTION: i. Check the cable if properly connected
ii. The computer should be restarted
iii. The mouse should be clean if it is a
ball-bearing type.

9
HARD DISK DRIVE
Hard Disk Drive: This is a permanent storage device
found on a computer. It is very fragile.
PROBLEM 1: Strange noise when being accessed
SOLUTION: Back up data and replace the hard disk
PROBLEM 2: Insufficient disk space
SOLUTION: Delete some files or uninstall some
programs
PROBLEM 3: No fixed disk found
SOLUTION: Check the data cable and the power
connector
10
CD-ROM DRIVE/DVD DRIVE
This is used for accessing data or information
stored on compact disks or DVD disks
PROBLEM 1: Drive can not be accessed
SOLUTION: Check the data cable and power
connector
PROBLEM 2: Disks can not be read
SOLOUTION: Lens is weak or dirty. Replace the
drive or clean the lens.
PROBLEM 3: Indicator LED is on constantly
SOLUTION: Correct the data cable orientation
11
MEMORY (RAM)
The computer memory or RAM is the working
storage of the computer. The higher the capacity,
the better the performance of a computer.
PROBLEM 1: Computer is working but no display
SOLUTION: Check if the RAM is well-seated
PROBLEM 2: Computer not recognising the RAM
SOLUTION: Check if the RAM is compatible

12
SOFTWARE

Computer problems are not only that of hardware


malfunctioning. Software as well can make a
computer to misbehave. This often arises from
improper shut down or when a new software is
added.

To correct software problems most times, a system


restore should be done or the newly installed
software should be removed. If this does not solve
the problem, the operating system could be
reinstalled as the last resort.
13
PRECAUTIONS
* A computer should be installed in a well-ventilated
room
* Liquid substances must not be brought into the
computer room
* Food particles must not be left in the computer room
so as not to invite pests and rodents
* A computer technician should always guide against
static electricity
* A computer must not be worked on when still
powered
* A computer should be covered when not in use

14
* Cables should be neatly packed so as not to cause
accident to the user or cause damages to the computer
* All computer components should be handled with
care
* None computer personnel should not be allowed into
the computer room
* All fans must be checked from time to time to ensure
their proper functioning
* Indiscriminate use of removable storage devices
should be discourage to avoid virus attack

15

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