Chapter 1:

Introduction to Project
Management
 Learning Objectives
• Understand the growing need for better project
management, especially for information
technology projects
• Explain what a project is and provide examples
of information technology projects
• Describe what project management is and
discuss key elements of the project management
framework
 Learning Objectives

• Discuss how project management relates to

other disciplines
• Understand the history of project management
• Describe the project management profession,
including recent trends in project management
research, certification, and software products
 Project Management Statistics
• The U.S. spends $2.3 trillion on projects every year, an
amount equal to one-quarter of the nation’s gross
domestic product.
• The world as a whole spends nearly $10 trillion of its
$40.7 trillion gross product on projects of all kinds.
• More than sixteen million people regard project
management as their profession; on average, a project
manager earns more than $82,000 per year.*

*PMI, The PMI Project Management Fact Book, Second Edition, 2001
 More Information
on Project Management
• More than half a million new information technology
(IT) application development projects were initiated
during 2001, up from 300,000 in 2000.*
• Famous business authors and consultants are stressing
the importance of project management. As Tom Peters
writes in his book, Reinventing Work: the Project 50,
“To win today you must master the art of the project!”

*The Standish Group, “CHAOS 2001: A Recipe for Success”

 Motivation for Studying Information
Technology (IT) Project Management
• IT projects have a terrible track record
– A 1995 Standish Group study (CHAOS) found that
only 16.2% of IT projects were successful and over
31% were canceled before completion, costing over
$81 B in the U.S. alone
• The need for IT projects keeps increasing
– In 2000, there were 300,000 new IT projects
– In 2001, over 500,000 new IT projects were started
 Advantages of Using Formal
Project Management
• Better control of financial, physical, and human resources
• Improved customer relations
• Shorter development times
• Lower costs
• Higher quality and increased reliability
• Higher profit margins
• Improved productivity
• Better internal coordination
• Higher worker morale
 What Is a Project?
• A project is “a temporary endeavor undertaken
to accomplish a unique product or service”
(PMBOK® Guide 2000, p. 4)
• Attributes of projects
– unique purpose
– temporary
– require resources, often from various areas
– should have a primary sponsor and/or customer
– involve uncertainty
N.B.
Project: a short-term effort aimed at producing a distinctive product, service, or outcome. For instance, creating a new website.
Research: a methodical exploration focused on uncovering or analyzing facts, updating existing theories, or applying fresh insights.
Product: a good or service designed to address customer needs and solve particular issues. Examples include smartphones and software
applications.
 Samples of IT Projects
• Northwest Airlines developed a new reservation
system called ResNet (see case study on companion
Web site at www.course.com/mis/schwalbe)
• Many organizations upgrade hardware, software,
and networks via projects
• Organizations develop new software or enhance
existing systems to perform many business
functions
• Note: “IT projects” refers to projects involving
hardware, software, and networks
 The Triple Constraint

• Every project is constrained in different ways by its

– Scope goals: What is the project trying to accomplish?
– Time goals: How long should it take to complete?
– Cost goals: What should it cost?
• It is the project manager’s duty to balance these
three often competing goals
Figure 1-1. The Triple Constraint
of Project Management
 The 2001 Standish Group Report Showed
Decided Improvement in Project Success
• Time overruns significantly decreased to 163%
compared to 222%
• Cost overruns were down to 145% compared to 189%
• Required features and functions were up to 67%
compared to 61%
• 78,000 U.S. projects were successful compared to
28,000
• 28% of IT projects succeeded compared to 16%
 Why the Improvements?

"The reasons for the increase in successful projects

vary. First, the average cost of a project has been
more than cut in half. Better tools have been created
to monitor and control progress and better skilled
project managers with better management
processes are being used. The fact that there are
processes is significant in itself.“*

*The Standish Group, "CHAOS 2001: A Recipe for

Success" (2001)
 What is Project Management?

• Project management is “the application of

knowledge, skills, tools, and techniques to
project activities in order to meet project
requirements” (PMI*, Project Management Body
of Knowledge (PMBOK® Guide), 2000, p. 6)

*The Project Management Institute (PMI) is an international

professional society. Their web site is www.pmi.org.
 Figure 1-2. Project Management
Framework

 Stakeholder management can be considered a tenth knowledge area.

 A project portfolio is a group of projects and programs that are managed together to meet strategic goals.
 Project Stakeholders
• Stakeholders are the people involved in or
affected by project activities
• Stakeholders include
– the project sponsor and project team
– support staff
– customers
– users
– suppliers
– opponents to the project
 9 Project Management
Knowledge Areas
• Knowledge areas describe the key competencies
that project managers must develop
– 4 core knowledge areas lead to specific project
objectives (scope, time, cost, and quality)
– 4 facilitating knowledge areas are the means through
which the project objectives are achieved (human
resources, communication, risk, and procurement
management)
– 1 knowledge area (project integration management)
affects and is affected by all of the other knowledge
areas
 Project Management Tools and
Techniques
• Project management tools and techniques assist
project managers and their teams in various
aspects of project management
• Some specific ones include
– Project Charter, scope statement, and WBS (scope)
– Gantt charts, network diagrams, critical path
analysis, critical chain scheduling (time)
– Cost estimates and earned value management (cost)
 How Project Management Relates
to Other Disciplines
• Much of the knowledge needed to manage
projects is unique to the discipline of project
management
• Project mangers must also have knowledge and
experience in
– general management
– the application area of the project
 History of Project Management
• Some people argue that building the Egyptian
pyramids was a project, as was building the
Great Wall of China
• Most people consider the Manhattan Project to
be the first project to use “modern” project
management
• Axum, Lalibela, Gondar Castle ... examples of
projects that required concerted efforts
 Sample Gantt Chart

• The WBS is on the left, and each task’s start and finish date are
shown on the right using a calendar timescale. Early Gantt
Charts, first used in 1917, were drawn by hand.
 Sample Network Diagram

• Each box is a project task from the WBS. Arrows show dependencies between
tasks. The bolded tasks are on the critical path. If any tasks on the critical path
take longer than planned, the whole project will slip unless something is done.
Network diagrams were first used in 1958 on the Navy Polaris project, before
project management software was available.
 Sample Enterprise Project
Management Tool

• In recent years, organizations have been taking advantage of

software
 The Project Management
Profession
• The job of IT Project Manager is in the list of
the top ten most in demand IT skills
• Professional societies like the Project
Management Institute (PMI) have grown
tremendously
• Project management research and
certification programs continue to grow
 Table 1-2. Top Ten Most in
Demand IT Skills
Rank IT Skill/Job Average Annual Salary
1 SQL Database Analyst $80,664
2 Oracle Database Analyst $87,144
3 C/C++ Programmer $95,829
4 Visual Basic Programmer $76,903
5 E-commerce/Java Developer $89,163
6 Windows NT/2000 Expert $80,639
7 Windows/Java Developert $93,785
8 Security Architect $86,881
9 Project Manager $95,719
10 Network Engineer $82,906
Paul Ziv, “The Top 10 IT Skills in Demand,” Global Knowledge Webcast
(www.globalknowledge.com) (11/20/2002).
 Project Management Knowledge
Continues to Grow and Mature
• PMI hosted their first research conference in June
2000 in Paris, France, and the second one in Seattle
in July 2002
• The PMBOK® Guide 2000 is an ANSI standard
• PMI’s certification department earned ISO 9000
certification
• Hundreds of new books, articles, and presentations
related to project management have been written in
recent years
 Project Management Certification
• PMI provides certification as a Project
Management Professional (PMP)
• A PMP has documented sufficient project
experience, agreed to follow a code of ethics,
and passed the PMP exam
• The number of people earning PMP certification
is increasing quickly
• PMI and other organizations are offering new
certification programs
Growth in PMP Certification,
1993-2002
 Ethics in Project Management

• Ethics is an important part of all

professions
• Project managers often face ethical
dilemmas
• In order to earn PMP certification,
applicants must agree to the PMP code of
professional conduct
 You Can Apply Project
Management to Many Areas
• Project management applies to work as well as
personal projects
• Project management applies to many different
disciplines (IT, construction, finance, sports,
event planning, etc.)
• Project management skills can help in everyday
life