Maintenance and

Basic
Troubleshooting
Why maintenance is Crucial
Patient safety

Minimize
down time

Accurate
diagnose and
effective
treatment

Maximize
machine life
span

Cost
effectiveness

Healthy and
safety benefits
 Why do machine fails?
• Poor design
• Improper use and Handling
• Wear and Tear
• Inadequate training
• Environmental factors
• Contamination
• Improper maintenance
• Power
• Rodents
 Preventive maintenance & Basic troubleshooting
Daily maintenance Monthly • Clean diluted
• Check probe/mixer/wash well • Clean wash wells wash solution
• Check DI water tank and tube tank
• Clean wash
connection
station 6- months
• Check diluted wash solution tank
and tube connection • Clean sample • Replace lamp
• Check waste connection injection port • Clean analyzer
• Check probe wash solution • Pump calibration panels
• Check sample/reagent syringe • Air bubble • Clean
Weekly Maintenance detector sample/reagent
calibration compartment
• Clean probe exterior
• 3-months • Clean rotors
Clean mixer
• Special wash • Clean DI water • Special wash
• Cuvette check tank probe
• Photometer check • Replace cuvette
 Basic Troubleshooting
Fla Alarm Description Problem causes Corrective actions
g type
10- QC 10-x Results of five runs (10 results), or 10 Check if the reagent is qualified,
x related continuous results of a control are on the same control sample is normal, and the
side. instrument is working correctly.
1- QC 1-2s current QC result is between ±2 and ±3 standard No actions are required.
2s related deviations from the assigned mean
concentration.
1- QC 1-3s The current QC result is greater than ±3 standard Check if the reagent is qualified,
3s related deviations from the assigned mean control sample is normal, and the
concentration. instrument is working correctly.
2- QC 2-2s Results of two controls in the same run or two Check if the reagent is qualified,
2s related continuous results of a control are on the same control sample is normal, and the
side and greater than ±2 standard deviations instrument is working correctly.
from the assigned mean concentration.
EX Result Extend The result is obtained by extending the Take no actions, or recalibrate.
T related calibration calibration time.

FA Calibrati Calibration The slope difference is applicable to linear Check if the acceptance limit is
C on slope calibration only and refers to the K factor (slope) reasonable and the reagent and
related difference out difference between two adjacent calibrations. It calibrator are normal, and then
of range exceeds the specified limit. recalibrate.
Flag Alarm Description Problem causes Corrective actions
type
L! Result Water blank is 1. The cuvette is overflowing. 1. Check if the cuvette is
related out of range. 2. The lamp has been replaced overflowing.
incorrectly. 2. Check if the Replace Lamp
3. Cuvette check is not performed after command is executed during
maintenance. lamp replacement.
4. The cable connectors are not 3. Check if the cable
tightened. connectors and retaining
5. The retaining screw is not tightened. screw of the lamp have been
6. Cleaning liquid inside the cuvette is tightened.
little. 4. Check if the cleaning liquid
7. The lamp is aged. inside the cuvette is no less
8. The photometer goes wrong. than half of the cuvette.
5. Check if the reaction curve
fluctuates irregularly. If yes,
replace the lamp.
6. If the error remains, contact
our customer service
department.

RGTE Reagent Expired reagent The result is based on an expired Replace the reagent.
related reagent.
RGTL Reagent Insufficient 1. The result is based on insufficient Replace the reagent..
related reagent reagent.
2. The calibration result is based on
insufficient reagent.
Flag Alarm Description Problem causes Corrective actions
type

A010 Sample 1. Sample probe 1. Sensor status error. 1. Check if belt or belt wheel is
06 probe horizontal 2. Motor belt or belt pulley is loose, tighten them if so.
unit movement error. loose. 2. Remove obstacle or replace with a
2. Sample probe 3. Failed to find the zero position. new assembly. Tighten properly.
vertical 4. Collision occurs during 3. Adjust reagent carousel
movement error. operation other than aspirating. positioning., if problem remains
3. Sample syringe 5. Incorrect probe positioning. contact our department.
movement error. 6. Incorrect sample/reagent
carousel positioning;

A110 Wash Insufficient diluted 1. Diluted wash solution tank is 1. Add diluted wash solution. if
15 station wash solution empty. problem remains, contact our
2. Floater of the diluted wash department.
solution tank goes wrong.

A110 Wash Water tank is empty 1. Water tank is empty. 2.Check if the water level of the water
13 station 2. 2. The low-level floater of the tank is at a low level and add it; if
water tank goes wrong. problem remains, contact our
department.
THANK YOU