NCR ATM ERROR STATUS REFERENCE GUIDE

Any time an error or change of status occurs at an NCR ATM, an error status message is generated. This messages is
formatted and sent to the ATM Network where the help desk operators can view the message and act upon it accordingly. In
addition to the message being sent to the network, it is also printed on the journal printer of the ATM.

This message can indicate a variety of information, such as what device created the error condition (ex. currency dispenser) and
what impact it may have had on the customer transaction. The message also indicates whether the error was a result of a
function that the ATM performed on its own (unsolicited status) or that it was caused by an action directed by the ATM network
(solicited s tatus). This information can be beneficial when investigating balancing or customer discrepancies.

The following section breaks down the format of the error status messages as printed on the journal tape and lists their
interpretations.

Please note that these status messages, when sent to the ATM network, are translated and logged to the
networks error log reports. Your network customer service representative may also be able to provide the
network interpretation of the message and the impact it may have had on a particular transaction.

Please Note:

Depending on the version of S/w loaded at the ATM, message details printed may vary a bit. This
document is made to synchronization with APTRA 2.06 & NDC+ Sw.

STATUS MESSAGE FORMAT

Each status message is broken down into specific fields that together describe the error condition or status change that occurred
at the ATM. The following diagrams explain the error message format and the definition of each field within the message.

ERROR STATUS MESSAGE FORMAT DESCRIPTION

tttt*m*d*aa.a,M-bb,R-c

Transaction Serial Number (tttt) - This is a four digit number (in the range of 0001 - 9999)
that indicates the customer transaction affected by the error status.

Message Status Type (m)- this is a one digit number that has two possible values:

1 = a message was sent by the ATM but not requested by the network
computer indicating that it is an Unsolicited status.
2 = a command was sent to the ATM and it responded with the error
message, indicating that the host Solicited the status.

Device Code (d) - this code will always appear as a single alpha character in caps. It will
identify the hardware device that created the status message.

Transaction/Device Status (aa.a) - this code will be from one to thirteen digits in length. It will
give information pertaining to the approval or denial of the customer transaction that took place
when the error status message occurred.

Diagnostics Module Status (M-bb) - this is a 2-digit number that gives a more detailed
explanation of the error condition the affected hardware device experienced at the time of the
error status. These numbers always appear after the “M-” in that actual status message.

Supply Status (R-c) - this is a one to five digit number that will explain the status of the currency,
paper, or capture bins in the ATM.
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 Error Status Message Format
tttt * m * d * aa.a, M-bb, R-c

Supplies
Transaction Status
Serial
Number
Transaction /
Device
Device Code Diagnostic
Message Module
Status A=Time of Day Clock Status
Type B=Power Failure
C=Card Reader/Writer
E=Cash Dispenser
F=Depository
G=Receipt Printer
H=Journal Printer
J=Vandal Guard
K=Night Safe
L=Encryptor
M=Camera
P=Sensor
R=Supervisor
V=Statement Printer

Native Mode Messages:

*1*A* Time-Of-Day Clock *1*]* Document Processing Module
*1*B* Power Failure *1*\* Envelope Dispenser
*1*D* Card Reader/Writer *2*D* Card Reader/Writer
*1*E* Dispenser *2*E* Dispenser
*1*F* Depository *2*F* Depository
*1*G* Receipt Printer *2*I* Validation Printer (5070)
*1*H* Journal Printer *2*K* Night safe Depository
*1*I* Validation Printer (5070) *2*O* Flex Disk
*1*J* Vandal Guard (5081) *2*Q* Touch screen
*1*L* Encryptor *2*V* Statement Printer
*1*M* Camera *2*Y* Coin Dispenser
*1*N* Door Access *2*]* Document Processing Module
*1*O* Flex Disk *2*\* Envelope Dispenser
*1*P* Sensors *2** Command Reject
*1*Q* Touch screen *2**### Specific Command Reject indicating
*1*R* Supervisor Keys the reason for the message
*1*V* Statement Printer being rejected where ### is a letter
followed by 2 numbers
*1*Y* Coin Dispenser

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 Device Code E = Currency Dispenser

Format = *tttt*m*E*aaaaaaaaa, M-bb, R-ccccc

Field Specifics ⇒ *tttt*m*E*aaaaaaaaa, M-bb, R-ccccc

aaaaaaaaa = Transaction / Device Status

(This field describes what happened during the transaction using the first digit of the field and how
many bills were dispensed from each currency cassette using the remaining 8 digits of the field.)

Possible values for each digit of "a aa aa aa aa ":

a aa aa aa aa

Character 1 - This character, Character 2 & 3 - Character 5 & 6 -

known as the transaction code, Number of bills Number of bills
descibes what happened during dispensed from dispensed from
the dispense operation. currency cassette #1 currency cassette #3

Possible values for Character 1:

Character 3 & 4 - Character 7 & 8 -
0 - The dispense operation was Number of bills Number of bills
successful but some exception dispensed from dispensed from
condition was encountered. currency cassette #2 currency cassette #4
1 - Less bills were dispensed than
were requested.
2 - No bills were dispensed.
3 - A faulty dispense occurred and
the quantity of bills
dispensed is unknown.
4 - No bills were dispensed or the
card was not ejected before bills
were dispensed.
5 - Some or all bills were not
taken by cardholder and some
or all bills were retracted into the
reject bin.

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 Device Code E = Currency Dispenser (continued)
Field Specifics ⇒ *tttt*m*E*aaaaaaaaa, M-bb, R-ccccc

bb = Module Status

Possible values for "bb":

00 - No error
01 - Pick requested from cassette that is not installed
02 - Too many bills being rejected
03 - Pick failure
04 - Pick failure from cassette low or out of currency
05 - Sensor failure or currency jammed
06 - Divert gate failure
07 - Reject bin not present
08 - Reject bin overfilled or sensor blocked
09 - Communications failure at dispenser
10 - Operation not attempted due to previous failure
11 - Bills still in transport, operation not attempted
12 - Presenter mechanism failed or jammed
13 - Exit shutter jammed open
14 - Exit shutter jammed closed
15 - Bills observed passing overfill sensor
16 - Main transport timing disk or main AC motor failed
17 - Exit sensor failed to clear or is blocked
18 - Currency jam in presenter transport or sensor failed
19 - Exit sensor blocked (bills may be in exit slot)
20 - Dispenser not configured
21 - Security violation
22 - Security inhibition
25 - Flex disk authorization not required
28 - An area of NVRAM cannot be accessed (SOH cannot be updated)
29 - Presenter transport timing disk or motor failure
30 - Presenter transport sensors blocked or failed
32 - Heartbeat on execution processor failed (80652)
33 - Communication failure on the I2C bus (80852)
34 - A present notes operation has been attempted without any notes being stacked or a retract operation
has been attempted without notes having been presented
35 - Operation incomplete due to power disconnection resulting from the interlock on the ATM access door
being tripped
36 - Pick valve test not attempted because cassettes were installed
37 - Tamper Indicating service switched ON
38 - Tamper Indicating service switched OFF
39 - LVDT or associated circuitry malfunctioning
40 - Note parameters not configured because of an NVRAM corruption or it is the first operation since initial
power-up
41 - An attempt was made to pick from a cassette which has been disabled for in-service replenishment
146- SDC link failure

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 Device Code E = Currency Dispenser (continued)
Field Specifics ⇒ *tttt*m*E*aaaaaaaaa, M-bb, R-ccccc

ccccc = Supply Status

(This 5-digit supply field describes the state of the currency reject bin and each of the
currency cassettes.)

Description and possible values for "ccccc":

c cccc

Character 1-describes the

status of the divert bin
1 = Divert bin not overfilled
4 = Divert bin is overfilled

Characters 2-3-4-5
-describe the supply
status of currency
cassettes 1-2-3-4.

0 = No new status
1 = Sufficient bill supply
2 = Bills low
3 = Bills out

Example: *1234*2*E*101010000,M-04,R-13100
(In this example, the customer requested $50 but only received $30)

Interpretation: As a result of transaction 1234 where the host directed the ATM (2) to dispense currency (in
this case 2 - $20 bills and 1 - $10 bill), the currency dispenser (E) encountered a pick failure
while attempting to get bills from a cassette that was low on currency (M-04). The
transaction status (101010000) indicates that less bills were dispensed than were requested
(digit 1 = 1), one bill was dispensed from currency cassette 1 (digits 2&3 = 01) and one bill
from currency cassette 2 (digits 3 & 4 = 01). The supply status (R-13100)determines that the
reject bin is not full (digit 1 = 1), currency cassette 1 is out of bills (digit 2 = 3) and currency
cassette 2 has a sufficient bill supply (digit 3 = 1).

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