11/6/2020 Oracle Knowledge InfoCenter - SST2T - S2 Media Dispenser Issue List

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PR2772 : SST2T - S2 Media Dispenser Issue List

Dave Dunham
09/08/2020
182.0
NCR Partners , Level II Srvc ATM , All NCR Internal

Environment
S2 Dispenser
S2 Cash Dispenser
S2 Media Dispenser

Resolution

S2 Media Dispenser Issue List

Items highlighted in green are NCR Internal and are not available for Channel Partners.

Troubleshooting Tips - (PR2952)

S2 Dispenser Service Manual - PC Access Mobile Access

S2 Cassette Service Manual - PC Access Mobile Access
Shutter (Self Serv) Service Manual - PC Access Mobile Access
Shutter (80 Series) Service Manual - PC Access Mobile Access
S2 Dispenser PM Procedure - PC Access Mobile Access

Home

Errors, General, Issues, Procedures

Errors

MStat 02 - USB Communication Error - (IS1220)

MStat 03 - I2C Communication Error - (IS10103)
MStat 05 - Interlock Open - (IS10417)
MStat 06 - Request Inhibited
After replacement of SNT - (IS9571)
MData 00 FF 07 - Not Attached condition - (IS23913)
MData 00 FF 0C - Purge Bin Missing - (IS26562)
MData 00 FF 10 - Instance ID not configured - (IS9715)
MData 00 FF 13 - Protected Media - (IS15443)

MStat 07 - Presenter Learn Failed - (IS15680)

MStat 08 - Unauthorized change of dispenser or control board - (IS11189)
MStat 09 - Not Authenticated - (IS9792)
MStat 12 - Carriage Sensor fault - but MData is indicating Divert Gate Position Failure - (IS11894)
MStat 13 - Presenter Sensor Fault - (IS11437)
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MStat 21 - SNT Sensor Fault

Divert Gate Position Sensor Failure - (IS9819)
Divert Entry Sensor Failure - (IS11458)
Main Timing Disk - (IS16840)

MStat 22 - Carriage Position Sensor Failure - (IS14570)

MStat 25 - Pick Sensor Fault - (IS9573)
MStat 27 - D-Wheel Position Fault - (IS9459)
MStat 31 - Aligner (BAM) Sensor Fault - (IS16058)
MStat 41 - SNT Issue
Divert Gate Jam at Stack - (IS10190)
Main Motor Failed - (IS15133)
Main Motor Too Slow - (IS13691)

MStat 42 - Carriage Mechanism Fault - (IS9042)

Carriage Drive Motor Failed - (IS10368)
Carriage Belt Motor Failed - (IS13693)
Carriage Jammed between purge and present - (IS10438)
Carriage Jammed between park and present - (IS10438)
Carriage Jammed between RFP and Purge - (IS14462)
Carriage Jammed between home and RFP (Retract from Present) - (IS13115)

MStat 43 - Clamp jammed at home - (IS9745)

MStat 44 - Shutter Failures - (IS9150)
MStat 45, 46, 47, 48, 49, 50 - The 45 is for position one, 46 position two, etc.
Pick Arm Motor Failure - (IS9534)

MStat 51 - Bill Aligner Module (BAM) Fault - (IS10275)

MStat 52
Due to vacuum tube between Pick Line and Pick Solenoid - (BUL2412)
Vacuum Failure - (IS10504)

MStat 61 - SNT Media Jam - (IS10260)

MStat 62 - Jam at Exit Sensor - (IS10516)
MStat 67 - Pick 4 media jam - (IS10305)
MStat 70 - SNT Unexpected Sensor Change
HETS Right - (IS9186)
Divert Bin Entry - (IS11458)

MStat 71 - Carriage Unexpected Sensor Change - (PR3412)

Carriage Home unexpected sensor change - (IS10439)

MStat 72 - Decode the MData to determine the sensor being reported

Unexpected Sensor Change - (IS16383)
Unexpected Sensor Change - Reject Entry Sensor - (IS11168)
Unexpected Sensor Change - Module Latch - (IS11389)

MStat 73 - Shutter Failure - (IS9588)

MStat 76 - Pick Sensor Failure - (IS10240)
MStat 81, 82, 83, 84, 85, 86 - You must decode the MData to determine the exact failure. MStat 81 is pick slot
one, MStat 82 pick slot two, etc.
Cassette Empty - (IS11173)
Pusher Plate Stuck - (IS18418)

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Home

Issues

Bill Delivery problems due to misalignment of Nose to Fascia/Shutter - (IS25521)

Carriage Related
Carriage Present Flag and transaction reversals BUL2240 - (PR5716)
Plastic Roller Issue - (IS28715)
R/A Carriage with Molex Umbilical - Umbilical Wiper Kit - Umbilical getting damaged BUL2260 -
(PR5719)

Cassette Related
After exiting Settlement and exiting Supervisor the dispenser cassettes are not being detected -
(IS14371)
Cassette Out in Supervisor - (IS3912)
Cassette Type 2, 3, 4 faulting exiting Supervisor - (IS511)
Cassette type # reports empty in SOH when any coin hopper bowls are empty - (PR5879)
Currency Cassette Value Configuration reverting to original settings after a reboot - (IS12397)
Dispenser Fatal when Cassette Unlatched - (IS13886)
How many Cassette Types (denominations) are supported - (PR7510)
Intermittent pick failures due to cassette - (IS10393)
Not reporting cassette out of cash when it really is out of cash - (IS9325)
Purge Bin Missing - all cassettes missing when dispenser tested exiting supervisor - but it still
dispenses cash to customers - (IS14370)
Unlatching Unexpectedly - (IS25838)

CIT unable to add cash totals in Settlement Menu - (IS26929)

Critical Component Update for S1 and S2 Dispenser - (PR6797)
Dispensed One Less Note than requested - (IS16087)
Edge 10
Entering Note Configuration Causing Reboot - (IS19290)

Failing exiting Supervisor after Balancing - (IS18208)

Firmware Miss-Match Error - (IS8253)
Folded Bills in Divert Bin - (BUL2412)
Instance ID Related
Instance ID was set to 2 and now unable to change it back to 1 - (IS11488)
Recognized as Media Dispenser 2 instead of Media Dispenser 1 - (IS5983)
Unable to set Instance ID to 1 or to authenticate S2 Media Dispenser - (IS11905)

Interlock Open error during settlement - (IS16382)

Jam during dispense causing the ATM to Hang or Reboot - (IS24257)
Main Motor Failure - (IS28858)
Negative Air Flow causing bill delivery issues - (IS26531)
Not able to Authenticate the Media Dispenser - (IS5074)
Not listed in the menus - (IS9244)
Due to a faulty Pick Module - (IS27468)
Goes missing if power is lost with shutter open and bills in present position - (IS23064)

Pick Module Related

Bad vacuum tube between Pick Line and Pick Solenoid - (BUL2412)
D-Wheel Timing Error - (IS10126)
Replacing Pick Gear using Pusher Tool - (BUL2402)

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Presenter Related
CAM CIC Target BUL2323 - (PR5717)
Main Motor Failure - (IS28858)
Replacement of the Presenter
Change of the Nose Spacer - (BUL2384)
Check for the presence of the Nose Spacer - (IS17743)
New Presenter missing the Purge Bin Present Switch - (TA428)

Self Serv Only

Negative Air Flow causing bill delivery issues - (IS25471)

Sensor Layout - (PR3693)

Shutter Related
Shutter Mounting Washers - (BUL2374)

Testing the dispenser in SysApp and then exiting SysApp causing GOP to go black - (IS25851)

Home

Procedures

Authenticating Cash Dispenser - (PR2518)

Carriage Related
Carriage Issues - (PR3315)
Carriage inspection when removed from Presenter - (PR3614)
Clean Sweep Function - (IS28920)
Replacing Umbilical Harness - (PR2540)

Cassette Related
Cassette Configuration and Cash Loading - (IS8165)
Currency Cassette Value Configuration - (PR2383)
Latchfast Purge Bin configuration - (IS10680)
Note Low Adjustment - (PR3665)
Setting the Cassette ID - (IS4361)

Cleaning Instructions - (BUL2328)

Control Board Related
Connections - (IS15774)
Necessary actions after replacing control board - (IS4942)

How to get the Dispense option to appear in the diagnostic menu - (PR3423)
ITM
Bunch Size Modification - (IS9029)

Module Removal and Replacement Procedures - (PR2525)

Video - (PR10115)

NVRAM Clear Equivalent - (PR4468)

Operator Guide - (PR2523)
Pick Module
Blue Pick Cups - (BUL2331)
Blue Pick Cup Usage should be implemented ASAP - (TA440)
Pick Gear Pusher Tool - (BUL2402)
Pick Sensor Shrouds - (BUL2369)

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Pick Sensor Shroud Installation Instructions - (PR5595)

Reconfiguring to run on a single Dual Pick Module - (PR14183)
Replacing the Pick Line BUL2324 - (PR5721)
Replacing the Pick LED 2/Cassette Low PCB BUL2324 - (PR5721)
Required Action when replacing a Pick Module - (IS3840)

Presenter Related
Nose to Presenter Alignment Check - (PR3314)
Umbilical Harness Orientation - (PR6663)

Protection Level
Dispenser Protection Level - which to use - (PR4107)
How to change the Protection Level - (IS3807)

Sensor Calibration Procedure when parts are replaced - (PR1261)

Sensors, Timing, Jam Clearance - (PR2539)
Setting Note Configuration - (IS3806)
Setting the Instance ID - (IS3804)
Shutter Inspection Guide - 668x - (PR9316)
SNT Related
Removal Guide - (PR4019)
Required Action when replacing the SNT or HET - (IS3841)

Testing using the Double Test Note - (PR16126)

Vacuum Related
Air Filter - BUL2362 - S1/S2 New Air Filter released - (PR6731)
Vacuum Service Kit - (BUL2401)
Vacuum Tubing and Tee Connector Connection Procedure - (PR9983)

Home

General

Cassette Related
Cassette Overview (video) - (PR10163)
Extended Cassette Option in Set Device Configuration - (IS14696)
How many notes can the Cassette Hold - (IS3854)
Note Capacity of the Purge Bin - (IS3857)
Note Capacity of the Single Note Divert Bin - (IS3856)
Total Note Storage Capacity in Cassettes - (IS3858)

Critical Platform Component Update - (PR6082)

Delay in shutter closing after cash is taken by customer - (IS10105)
Does the S2 Dispenser support EPS - (IS3852)
Electrical Layout / Control Board Connections - (PR3946)
How is Tamper Security Configured - (IS3853)
How many notes can the S2 Dispenser dispense - (IS3855)
ITM Cash Dispenser Errors and Description - (IS9728)
Release of new Blue Pick Cups for Polymer Notes - (BUL2331)
Severity Escalation in Cash Handler Service Parameter Configuration - what does it mean/do/accomplish -
(IS8899)
Videos
Diagnostics Overview and Troubleshooting using Diagnostics - (PR10114)
Module Overview - (PR10108)
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Module Removal/Replacement Procedures - (PR10115)

Theory of Operation - (PR10109)

What do the Status Indicator Lights mean - (PR3649)

What Edge 5 UP includes the S2 Driver - (IS8922)
What is RFP (Retract From Present) - (GI77)

Home

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