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Product: EXCAVATOR
Model: 320D2 EXCAVATOR DFM
Configuration: 320D2 & 320D2 L Excavators ZBM00001-UP (MACHINE) POWERED BY C7.1 Engine

Troubleshooting
320D2 Excavator Machine Electronic Control System
Media Number -M0076815-00 Publication Date -01/08/2015 Date Updated -29/09/2016

i06805509

Event Codes
SMCS - 7569

Event codes alert the operator or the technician that an abnormal operating condition exists in one of
the machine systems.

When the Machine ECM activates an event code, the operator or the technician will be alerted. Most
active events will be logged by the ECM. Some events are not logged to the ECM. The active events
and the logged events can be viewed with the Operator Monitor or the Cat® Electronic Technician
(Cat ET) Service Tool.

Warning Levels
The ECM will assign one of the three warning levels to an active event code according to the severity
of the abnormal system condition. Each warning level requires a specific response from the operator.
The warning levels and required operator response are listed below.

Warning Level 1

Warning level 1 alerts the operator that a machine system requires attention. The operator should
check the involved system. Perform any necessary maintenance to the system at the earliest possible
time.

Warning Level 2

Warning level 2 requires changing the operation of the machine or performing a maintenance
procedure. Failure to correct the problem behind this warning will damage the components that are
involved. The problem that caused the event requires correction, before the machine can resume
operation.

Warning Level 3

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Warning level 3 requires an immediate safe shutdown of the machine to avoid damage to the machine
or injury to personnel around the machine. The problem that caused the event must be corrected
before machine operation can resume.

Indications and System Response

Message

Table 1
WARNING OPERATION
Warning Indications
Warning Warning Sounding of Action by the
Warning Indicators for Lamp the Action operator is Possible Result
(1)
Level the Subsystem Alarm required.
1 Off No immediate No harmful,
action is required. damaging effects
ON OFF
The system needs result.
attention soon.
2 Flash Change machine The system
Red operation or components are
ON OFF perform damaged.
maintenance to the
system.
3 Flash Continuous Immediately The operator is
Red Alarm perform a safe injured or the
ON
engine shutdown. components are
damaged.
(1)
(if no action is taken by the operator).

Cat® Electronic Technician (Cat ET) Service Tool

When an abnormal operating condition occurs, the status screen on the Operator Monitor or Cat ET
indicates that there is an active event.

Event codes are displayed on Cat ET or the monitor in the following format:

Code Description (EXXXX)

The "E" means that the code is an event code. The "XXXX" is a numeric identifier. The numeric
identifier is followed by a description of the code.

Active event codes are listed in ascending numerical order. The code with the lowest number is listed
first. The active event code is removed from the list when the condition is no longer present.

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Logged Event Codes

Some event codes are logged in the ECM memory. Some event codes are active only. The logged
event codes are listed in chronological order. The most recent code is listed first.

A logged code is cleared from memory when one of the following conditions occur:

• The service technician manually clears the code.

• The code does not reoccur for 1000 hours.

• A new code is logged and there are already ten logged codes in memory. In this case, the oldest
logged code is cleared.

Note: Always clear logged event codes after investigating and correcting the problem which
generated the code.

Troubleshooting
Perform the following steps when troubleshooting an event:

1. Obtain the following information from the operator monitor and the machine operator:

◦ The event and the time of the event.

◦ Determine the operating conditions for the engine at the time of the event. Conditions
such as engine RPM and load may be important.

◦ Determine if there are any systems that were installed by the dealer or by the customer
that could cause the event.

2. Some of the events below can become active during normal system operation. Verify that the
event is not due to error of the operator.

3. Check all fluid levels and all oil levels.

4. Troubleshoot and repair any active diagnostic codes.

Machine ECM Event Code List

The following table lists the event codes that apply to the control system of the machine. The
recommended response is listed. Use the Cat ET service tool to determine the event codes that are
active or logged.

Table 2
EID Level Event Description Recommended Response
Fuel Filter Examine fuel filter to determine if replacement is required.
5 2
Restriction Derate Engine output is decreasing because fuel filter is plugged.

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15 2 High Engine To prevent engine coolant from overheating, engine output

Coolant has been decreased. This code shows that the process of
Temperature Derate decreasing the engine output has been instituted.
16 High Engine
Immediate Safe Shutdown is Required.
Coolant
3 Allow the coolant time to return to an acceptable level
Temperature
before resuming operation of the machine.
Shutdown
17 High Engine
Coolant The coolant for the engine has overheated. Change the
2
Temperature operation of the machine to allow the engine to cool.
Warning
23 High Hydraulic Oil Engine power / output has been decreased to prevent the
Temperature Derate hydraulic oil from overheating.
2
Possible causes include - abusive machine operation, low
hydraulic oil level, and restricted hydraulic oil cooler.
25 High Inlet Air Engine output is decreased because engine inlet air
1 Temperature Derate temperature is too high. Refer to “Troubleshooting” in the
maintenance manual for the engine.
27 High Inlet Air The air temperature for the engine inlet is too high. Refer to
1 Temperature “Troubleshooting” in the maintenance manual for the
Warning engine.
39 Low Engine Oil Engine output has decreased because engine oil pressure is
1 Pressure Derate low. Refer to “Troubleshooting” in the maintenance manual
for the engine.
The battery is not charging. Check for diagnostic codes
Low System Voltage relating to system voltage or alternator output. To
43 2
Warning troubleshoot, check associated diagnostic codes that will
occur with this event code.
The system voltage is higher than normal. Check for
High System
50 2 diagnostic codes relating to system voltage or alternator
Voltage Warning
output.
53 Low Fuel Pressure Check for any diagnostic codes related to the operation of
2
Warning the fuel pump. Check fuel lines for signs of leaks.
59 Low Engine Coolant Check the level of engine coolant. Check connections for
2
Level Warning coolant level switch.
95 Fuel Filter The number 2 fuel filter is plugged. Check or replace the
2
Restriction Warning number 2 fuel filter.
96 1 High Fuel Pressure Check the fuel filter or check the valve of the oil inlet cap.
100 3 Low Engine Oil
Pressure Warning

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The engine oil pressure has decreased . Check the oil level
of the engine. The maximum engine speed is limited to
protect the engine.
119 Low Fuel Level Check the fuel level. Check any diagnostic codes related to
2
the function of the fuel sensor.
171 Low Engine Oil Check engine oil level and replace as needed. Check
2
Level connections for engine oil level switch.
172 High Air Filter
1 Replace air filter.
Restriction
179 Alternator Not Check tension on drive belt of alternator. Check electrical
2
Charging connections of alternator circuit.
181 Limited Mobility This mode is engaged to allow the operator to relocate the
3
Mode machine to a safe location for service to be performed.
Engine Overspeed Refer to “Troubleshooting” in the maintenance manual for
190 1
Warning the engine.
High Fuel/Water Water separator is full of water. Drain water from the water
232 2 Separator Water separator. If water is not present, check installation setting
Level of the water separator level switch.
Check the hydraulic oil level on the liquid indicator on the
Low Hydraulic Oil side of the tank. Fill the tank if the indicator displays a low
235 2
Level level. If the gauge shows that the tank is full, check for
damaged hydraulic lines.
Hydraulic oil return filter is plugged. Replace the hydraulic
Return Hydraulic oil and replace the return filter. If code continues, check
236 2
Oil Filter Plugged connections for the plugged switch of the hydraulic return
filter
Immediately reduce the load on the machine by reducing the
Machine amount of material being lifted. If machine is not
237 3
Overloaded overloaded, check the installation setting of overload
warning sensor.
An unauthorized key has been used to try to start the
Loss of Key Table
252 02 machine. Refer to the “Machine Security System” in the
Information
maintenance manual.
Hydraulic Oil Level Check hydraulic oil level and replace as needed. Check
253 2
Low connections for hydraulic oil level switch.
User Defined Shut The engine is shut down. Troubleshoot all diagnostic codes
265 1
down related to the key start switch.
272 2 Inlet Air Restriction
Warning

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The air inlet filter is plugged. Replace the air inlet filter for
the engine. If code continues, check connections for the
plugged switch of the air filter.
Machine security system has detected that an unauthorized
273 1 Unauthorized Key
key has been used to attempt to start the machine.
High Hydraulic Oil
The hydraulic oil has overheated. Change the operation of
600 2 Temperature
the machine to allow the hydraulic system time to cool.
Warning
Attachment The attachment hydraulic oil filter is plugged. Replace the
862 2 Hydraulic Oil Filter hydraulic oil filter. If code continues, check the installation
Plugged setting of plugged switch for attachment hydraulic oil filter.

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