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ROOM SERVICE SCRIPT

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Karen Grace Moreno
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18 views

ROOM SERVICE SCRIPT

read and memorize

Uploaded by

Karen Grace Moreno
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Taking Room Service Order

Room Service Staff: Thank you for calling Room Service! Good morning! This is
_____________Speaking. How may how may I help you?
Guest: I would like to order for my breakfast.
Room Service Staff: I will be happy to take your order Ma’am. May I have your name and
room number please?
Guest: I’m _________ of Room __________.
Room Service Staff: Thank you for that information ma’am/sir ____________. (Get your pen
and order slip ready) We offer two types of breakfast. We have American breakfast and
continental breakfast. For Continental breakfast ma'am/sir ____________ it includes bread
rolls, butter, jam and coffee. For American breakfast includes beef steak, egg, cereal and
milk. Which do you prefer ma'am/sir _________?
Guest: I would like to have the continental breakfast.
Room Service Staff: Alright ma'am/sir _______ for your continental breakfast you can have
the bread rolls, butter and for your Jam ma'am/sir ________ you can choose whether it is
strawberry jam or blueberry jam
Guest: Strawberry please
Room Service Staff: okay ma'am/sir ______ , for your coffee you can choose whether it is
brewed coffee or espresso
Guest: brewed coffee please
Room Service Staff: okay ma'am/sir _________ may I repeat your order, you ordered
continental breakfast consist of bread rolls, butter, strawberry jam, and brewed coffee did I
get it right ma'am/sir_________?
Guest: Yes exactly
Room Service Staff: For how many persons are we going to prepare Ma’am/sir ______?
Guest: For one person only.
Room Service Staff: In what time would you like your food to be deliver ma’am/sir______?
Guest: at exactly 7 in the morning
Room Service Staff: The Continental breakfast cost _______ pesos. How would you like to
settle your bill ma’am/sir_______? Are you going to use credit card, cash or charge to your
room?
Guest: Charge to my room please.
Room Service Staff: Alright ma’am/sir_______your Continental breakfast will be delivered at
exactly 7 in the morning at room ___________ under the name of ___________________. Is there
anything else?
Guest: No, that’s all.
Room Service Staff: Thank you for calling room service! If you need anything don't
hesitate to call ___________________Hotel room service department Have a nice day!
Delivering and Serving Room/Serve Room Service Orders

Knock the door 3 times


Room Service Staff: Room Service!
Guest: open the door
(Do not enter the room until the guest gives you the permission to enter.)
ROOM SERVICE: Good Morning maam/sir, room service for room Number______for Ms._______

Guest: yes, goodmormimg.

Room Service Staff: here’s your breakfast ma’am/sir. May I come in? (Once inside the
room. Leave the door open unless the guest orders you to close it.)
Room Service Staff: Shall I leave the food on the trolley or do you want it to be transferred
on your table?
Guest: Please transfer it on the table.
Room Service Staff: (Set up the table) (After setting up the table, offer personalized
service)
Room Service Staff: May I uncover your meal? May I serve the coffee? Would you like me
to open your curtain for you? Do you have any special request?
Guest: No, thanks
Room Service Staff: May I present the bill ma’am/sir_______. here's where you can put your
signature
Room Service Staff: ma’am/sir _________ is there anything else that I may assist with you?
guest: None
Room Service Staff: ma’am/sir _________ when would you want me to come back to clear
the soiled dishes?
Guest: After 30 minutes.
Room Service Staff: Alright ma’am/sir _______, If you have any request please feel free to
call Room Service at 8888 and we’ll be happy to assist you. Enjoy your meal day and have a
nice day!

Clearing Procedure: (Or getting the soiled plates Knock 3 times)

Room Service Staff: Good morning Ma’am/sir ________! Room Service. May I come in?
Guest: Yes (Once inside the room. Leave the door open unless the guest orders you to close
it.)
Room Service Staff: Excuse me Ma’am/sir ________ are you done with this? May I take this
now?
Guest: Yes (Buss out the dinner wares back to the trolley. Get the control sheet and check if
all the listed wares are present)
Room Service Staff: Is there anything else I can do for you maam/sir _______?
Guest: No thanks.
Room Service Attendant: Ok Ma’am/sir _________ just call Room Service at 8888 if you
need anything. Enjoy your stay. Have a nice day!

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