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Call Script

The call script summarizes a phone call between a dental office assistant and a customer seeking to schedule an appointment. The assistant politely greets the customer and requests their name and preferred date and time for an appointment. When the preferred time is unavailable, the assistant checks for and offers the next earliest available time on Friday at 9am, which the customer agrees to. The assistant confirms and processes the appointment for February 9th at 9am before concluding the call.

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Chrizza May Sabarre
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272 views2 pages

Call Script

The call script summarizes a phone call between a dental office assistant and a customer seeking to schedule an appointment. The assistant politely greets the customer and requests their name and preferred date and time for an appointment. When the preferred time is unavailable, the assistant checks for and offers the next earliest available time on Friday at 9am, which the customer agrees to. The assistant confirms and processes the appointment for February 9th at 9am before concluding the call.

Uploaded by

Chrizza May Sabarre
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Call Script:

Hi, Thank you for calling Dr. _______’s dental office. My name is Chrizza, how can I help you?

*Customer wants to schedule an appointment*

Oh yah sure, I’ll be glad to help you with that.

Can you please tell me your first and last name?

*Sure! It’s _________!*

Can you please spell your first and last name phonetically for me? Thank you!

*Customer spelled the name*

*Repeat the spell of the name*

Alright ______, thank you for all of the information that you have provided. Do you have a specific
preferred date and time that you want to be scheduled, for me to check its availability?

*Customer stated the preferred date and time*

By the way ________, how are you today?

Wow, that’s good to hear!

I’m also doing fine.

*Customer preferred date and time is fully booked*

By the way _______, I’m sad to inform you that your preferred date is already fully booked. But, we are
open from Monday – Friday, 7 am – 12nn and 1pm – 4pm.

If you want, I can check the earliest day and time we have that the dental office is open.

*Customer agrees*

Great! Can I put you on hold while I’m checking the available day and time?

*Customer agrees*

Alright, thank you!

*Puts the call on hold*


Hello Thank you for waiting, upon checking here, the earliest day we have is on Friday at 9 in the
morning, is that okay with you?

*Customer Agrees*

Okay for clarification purposes, your schedule will be on Friday (February 09, 2023) at 9 in the morning,
is that correct?

Great! Let me process your request to schedule the appointment first okay? Thank you!

Alright Tracy, I have successfully scheduled you on February 09, 2023 at 9 in the morning.

Is there anything else I can assist you with?

If there's nothing else i can assist you with, thank you for calling Dr. _______________’s dental office.
Have a good one! Byebye!

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