S.No.

Name Designation
1 R K P Singh General Manager(ERP)/HOD
2 Subrata Biswas General Manager(System/ERP)
3 Abhijit Saha General Manager(System/ERP)
4 Subhajit Banerjee General Manager(Excv/ERP)
5 Syamal Kumar Jana General Manager(E&M/ERP)
6 Ranjan Kumar Mukhopadhyay Chief Manager(System/ERP)
7 Asit Kumar Das Chief Manager(System/ERP)
8 S C Sadhu Chief Manager(CP/ERP)
9 Bhaskar Mandal Chief Manager(Mining/ERP)
10 Partha Mishra Chief Manager(Mining/ERP)
11 P K Nath Chief Manager(Mining/ERP)
12 Sanjay Kumar Manger(Personnel/ERP)
13 Swati Solanki Manger(Personnel/ERP)
14 Nitish Kumar Manger(System/ERP)
15 Anurag Kushwaha Manger(M&S/ERP)
16 Anindyadeb Ghosh Deputy Manager(Finance)
17 A. Arun Kumar Deputy Manager(System/ERP)
18 Ashutosh Biswas Deputy Manager(System/ERP)
19 Sayantan Pandit Deputy Manager(System/ERP)
Email id Mobile No Module
gmerp.cil@coalindia.in 8902122150 All
sbiswas.cil@coalindia.in 9433005029 HMS
asaha.cil@coalindia.in 9433031169 All
sbanerjee.cil@coalindia.in 9433031191 PM
skjana.cil@coalindia.in 9748021845 PM
rk.mukhopadhyay@coalindia.in 8902053961 Basis
asitdas@coalindia.in 9438383076 FICO
sadhu.samir@coalindia.in 9102489993 Interface
bmandal.cil@coalindia.in 9433031198 Newgen
p.mishra9026@coalindia.in 8902036297 PP
pknath.cil@coalindia.in 8902497478 PS
sanjay.k6817@coalindia.in 8902033976 HCM
swati.solanki@coalindia.in 9433007335 HCM
nitish.kumar4408@coalindia.in 9981430469 Basis
akushwaha.cil@coalindia.in 9433031165 SD
anindyadeb.ghosh@coalindia.in 8240320905 FICO
aarunkumar.cil@coalindia.in 8902126458 MM
ashutosh.cil@coalindia.in 8902126459 PM
sayantan.pandit@coalindia.in 9433007087 SD
SL
Name of Executive Mobile Number Email ID
No.
1 Syed Tausif Arif 8348481389
3 Sougata Chowdhury 8918745738
7 Soumi Bera 9903023121 cilhelpdesk@TechMahindra.com
8 Neha Chakraborty 9123382358
9 Saptarshi Patra 6290500635

Supervisor
SL
Name of Executive Mobile Number Email ID
No.
1 Rupak Chakraborty 9674916532/9831916532 RC00627760@TechMahindra.com
 CIL L1 Support

SL
Associate Name Module Mobile Number Email ID
N0.
1 Arindam Mondal HCM 9614337924 AM00816583@TechMahindra.com
2 Rimpa Sen HCM 8420135155 RS0C89666@TechMahindra.com
3 Ravi Kumar Shaw MM 9903727374 RS00738664@TechMahindra.com
4 Probaho Ray HCM 7980126859 PR00639885@TechMahindra.com
5 Md Faizan FICO 8697497602 MF00716975@TechMahindra.com
6 Raju Sarkar PMO 8100601490 RS00429662@TechMahindra.com
7 Abhirup Chatterjee PMO 8697266892 AC00762122@TechMahindra.com
8 Yudhisthir Roy PS 7678598771 YR00832796@TechMahindra.com

CIL L2 Support

SL
Associate Name Module Mobile Number Email ID
N0.
1 Arun Kumar HCM 7217801014 Arun.Kumar102@techmahindra.com
2 Amalesh Pakhira MM 7797604564 AP00615247@TechMahindra.com
3 TAPAS MONDAL FICO 7980405710 tm0c103956@techmahindra.com
4 Koushik Deti SD 7278878745 KD00812683@TechMahindra.com

CIL L3 Support

SL
Associate Name Module Mobile Number Email ID
N0.
1 Pradipto Das Project Management 9007116619 PD0089775@TechMahindra.com
2 Palash Mukherjee Project Management 8981718737 PM00606070@TechMahindra.com
 WCL L1 Support

SL N0. Associate Name Module Mobile Number

1 Tarique Sheikh MM 8055556440

2 Nilanju Alakhdeo Sharma FICO 9699987473
3 Ajinkya Onkar SD 9763080956
4 Dipak Vishwanath Khedkar PP 9766436938
5 Kuldeep Poonia FICO 9315736410
6 Nithin Kumar Thirunahari HCM 9014174838
7 Mallikarjun Pradeep Muglikar PM 9307812141
8 Prakash Chanchal Khobragade MM 8308931545
9 Aniket Ramesh Bhivgade PS 7410722545
10 Venkatesh Shrihari Patil SD 9766255520/8208197360
11 Manjeet Vijay Durugkar SD 9096009618
12 Erfan Jawed HCM 9158094808
13 Prashant Kumar Gupta MM 8882128369
14 Pradeep Pundlik Gaikwad PM 9921736968

WCL L2 Support

SL N0. Associate Name Module Mobile Number

1 Abhijit Gopal Bawane SD 9765461610

2 Shubhasis Tripathy PP 9284265093
3 Sandeep Verma MM 9810827720
4 Sandesh Pradip Dongre PM 9518721375
5 Babaiah Cheppali HCM 9867723695

WCL L3 Support

SL N0. Associate Name Module Mobile Number

1 Punit Kasturchand Rathi FICO 9028080451

 Email ID

TS0C92198@TechMahindra.com
NS0C91308@TechMahindra.com
AP00804151@TechMahindra.com
DK00719633@TechMahindra.com
KP00728255@TechMahindra.com
NT00727966@TechMahindra.com
MM00799122@TechMahindra.com
PC00741836@TechMahindra.com
ab00811184@techmahindra.com
VP00724641@TechMahindra.com
MD00811955@TechMahindra.com
EJ00824041@TechMahindra.com
PG00840847@TechMahindra.com
pg00734281@techmahindra.com

Email ID

AB00750525@TechMahindra.com
ST00803740@TechMahindra.com
SV0C104652@TechMahindra.com
SD00738453@TechMahindra.com
BC00721624@TechMahindra.com

Email ID

PR00744592@TechMahindra.com
 MCL L1 Support

SL N0. Associate Name Module Mobile Number

1 Sanjit Kumar Patel PM 9777286593

2 Subhransu Sekhar Parida PM 8668268878
3 Purnendu Chakrabarty SD 8250973723
4 Supriyo Dutta SD 8250973723
5 DEBDEEP GANGULY FICO 8286814845
6 Prakash Kumar Baitha PM 7782820955
7 Uma Sankar Chintada HCM 7008281348
8 Supretam Mallick HCM 8240148589
9 Abinash Das PP 9038950234

MCL L2 Support

SL N0. Associate Name Module Mobile Number

1 Jayanta Kumar Mahanta PP 9064301437

2 Arya Kumar Kanar MM 7894289999
3 Saumya Jyoti Panda PM 9777451293
4 Santosh Kumar Padhy MM 9930330312
5 Raj Kumar Sharma FICO 8229990927
6 Vivek Kumar SD 7980679862
7 Mrityunjoy Roy HCM 8918485366

MCL L3 Support

SL N0. Associate Name Module Mobile Number

1 Pradipto Das Project Management 9007116619

2 Palash Mukherjee Project Management 8981718737
 Email ID

SP0C90433@TechMahindra.com
SP00731962@TechMahindra.com
PC00608955@TechMahindra.com
SD00613285@TechMahindra.com
Debdeep.Ganguly@TechMahindra.com
PB00726663@TechMahindra.com
UC00745516@TechMahindra.com
SM00724373@TechMahindra.com
AD00836029@TechMahindra.com

Email ID

JM00729868@TechMahindra.com
AK00733450@TechMahindra.com
SP00741910@TechMahindra.com
SP00822703@TechMahindra.com
RS00828746@TechMahindra.com
VK0C104784@TechMahindra.com
MR00704587@TechMahindra.com

Email ID

PD0089775@TechMahindra.com
PM00606070@TechMahindra.com
SL No. Associate Name Email ID Mobile Number
1 Barada Prasanna Satapathy BS00123567@TechMahindra.com 9313822957
2 Prahalad Shaw PS00728253@TechMahindra.com 9163993150
3 Biswadeb Goswami BG00764789@TechMahindra.com 9064014149
4 Ruchika Jain RJ00770174@TechMahindra.com 8109561350
5 Santosh Kumar Mallick SM00804513@TechMahindra.com 9558132374
6 Dharmesh Gupta dg00808639@techmahindra.com 9099879978
7 Bhagyesh Kumar Mathankar bm00815923@techmahindra.com 9407056912
 Support

SL No. Associate Name Module Mobile Number Email ID

1 Rupak Chakraborty RC00627760@TechMahindra.com 9674916532 Others

2 Sayan Dey SD00683093@TechMahindra.com 7278658258 Kolkata
3 Snehansu Kumar Guha SG00647717@TechMahindra.com 9836629268 Kolkata
4 Subrata Roy SR00601157@TechMahindra.com 9378180841 Kolkata
5 Nihar Ranjan Panda np00817997@techmahindra.com 9764289531 Kolkata
6 Anand Malla MA00837836@TechMahindra.com 9702296643 Kolkata
7 Archana Yadav AY00749186@TechMahindra.com 8860008250 Others
8 Basanta Kumar Samantara BS00844246@TechMahindra.com 9437717377 Others
Module

Infra
BO/BW
Security
Portal
BO/BW
BO/BW
PI/PO
BPC
 L1 Support for BASIS

SL No. Associate Name Email ID Mobile Number

1 Naresh Prasad NP00797478@TechMahindra.com 8335855577
2 Sourav Bhattacharjee SB00640218@TechMahindra.com 8282901107
3 Saswati Das SD00610848@TechMahindra.com 7008201808

L2 Support for BASIS

SL No. Associate Name Email ID Mobile Number
1 Pamir Nag PN00805828@TechMahindra.com 8697248273
Module
BASIS
BASIS
BASIS

Module
BASIS
 MSS - Escalation matrix for GCC_OTON Customers

MSS (Managed Security Services) Endpoint and Data Security

Immediate support GSMC - Premium Desk GSMC.PremiumDesk@tatacommunications.com

Global Direct - +91-44-6659 8500/600
Toll Free: India - 1800 266 0665
Singapore - 800 101 2567
United Kingdom (UK) - 800 016 3014
United States (US) - 1-844-519-0680

Level 1
Escalation GSMC - Major Incidents Email: Gsmc.Majorincidents@tatacom
Mobile: +91 8939351000

Al Ameen Nizar Shreyansh Gupta

Level 2 Sr Manager Manager
Escalation (Specialist) Email: Email:
AlAmeen.Nizar@tatacommunication shreyansh.gupta@tatacommu
s.com nications.com
Mobile: +91-9884650993 Mobile: +91-7838360912

Level 3 Muralikrishnan Perumal

Escalation Deputy General Manager – Network & Security,
Email: muralikrishnan.perumal@tatacommunications.com
Mobile: +91 9940194708

Srinivas H S
Level 4 Deputy General Manager
Escalation Network and Security, GSMC Service Assuran
Email: srinivas.sitarama@tatacommunications.
Mobile: +91- 77609 66725

Level 5
Escalation Ritesh Priya Associate Vice President – GSMC Service
Email: ritesh.priya@tatacommunications.com
Mobile: +91 9823229867
 GCC_OTON Customers

SIEM DDoS Protection

sk@tatacommunications.com DDoS Operations Team

59 8500/600 GSMC-
266 0665 DDoS.Protection@tatacommuni
1 2567 cations.com
00 016 3014 Landline : +91-44-66774136 /
44-519-0680 +91 44 66592536

l: Gsmc.Majorincidents@tatacommunications.com
obile: +91 8939351000

Anusya Vengai Madhan Kumar

Manager – CSRC Asst Manager
Email: Email:
anusya.vengai@tatacommunicat Madhan.Kumar2@tatacommuni
ions.com cations.com
Mobile: +919176610790 Mobile: +91 80152093651
Muralikrishnan Perumal Deputy
Sandeep Chinchorkar General Manager – Network &
Senior Manager, CSRC Security
Email: Email:
sandeep.chinchorkar@tatacom muralikrishnan.perumal@tataco
munications.com mmunications.com
Mobile: +91 9850986749 Mobile: +91 9940194708

Srinivas H S
eputy General Manager
Security, GSMC Service Assurance
sitarama@tatacommunications.com
obile: +91- 77609 66725

e Vice President – GSMC Service Assurance

.priya@tatacommunications.com
obile: +91 9823229867
 MHS - Escalation matrix for GCC_OTON Customers

Level
Immediate

Level-1
P1 - Immediate
P2/P3 - After 2 Hrs

Level-2
P1 - After 30 mins
P2/P3 - After 4 Hrs

Level-3
P1 - After 45 mins
P2/P3 - After 6 hrs

Level-4
P1 - After 60 mins
P2/P3 - After 8 Hrs

Level-5
P1- After 90 mins
P2/P3 - After 12 Hrs
MHS - Escalation matrix for GCC_OTON Customers

GSMC - Premium Desk

Email: GSMC.PremiumDesk@tatacommunications.com
Global Direct - +91-44-6659 8500/600
Toll Free: India - 1800 266 0665
Singapore - 800 101 2567
United Kingdom (UK) - 800 016 3014
United States (US) - 1-844-519-0680

GSMC - Major Incidents

Email: Gsmc.Majorincidents@tatacommunications.com
Mobile: +91 8939351000

Siva S Sivachalam
- Senior Manager
siva.s.sivachalam@tatacommunications.com
Mobile: 91-8148005712

B. Prince Deveasirvatham
Deputy General Manager
B.Prince@tatacommunications.com
Mobile +91 9043011567

Shantanu Mukherjee
Deputy General Manager
shantanu.mukherjee@tatacommunications.com
Mobile: +91 9176507000

Arunachalam Jayaraman
General Manager
Arun.Jayaraman@tatacommunications.com
Mobile: +91 9789094018

Ritesh Priya
Associate Vice President
Ritesh.Priya@tatacommunications.com
Mobile: +91 9823229867
 L1 Support
SL No. Associate Name Email ID Mobile Number
1 Sanket Gupta sanket.gupta@manoramahealthcare.com 9804932447
2 Ajay Hirawat ajay.hirawat@manoramahealthcare.com 8961128910
3 Chaitanya Ghate chaitanya.ghate@manoramasoft.com; 9689891778
4 Rahul Patil : rahul.patil@manoramasoft.com 8856940862

L2 Support
SL No. Associate Name Email ID Mobile Number
1 Nimbaragi, Gururaj gururaj.nimbaragi@manoramasoft.com 7768966009
2 Susanta Ghosh susanta.ghosh@manoramasoft.com 9681100959
3 Jayaant Sekhar Gupta jayant.shekhar@manoramasoft.com 9689891543

L3 Support
SL No. Associate Name Email ID Mobile Number
1 Tushar R tushar.r@manoramasoft.com 9820458164
 L1 Support
SL No. Associate Name Email ID Mobile Number
1 Chaitanya Ghate chaitanya.ghate@manoramasoft.com; 9689891778
2 Rahul Patil : rahul.patil@manoramasoft.com 8856940862

L2 Support
SL No. Associate Name Email ID Mobile Number
1 Susanta Ghosh susanta.ghosh@manoramasoft.com 9681100959
2 Jayaant Sekhar Gupta jayant.shekhar@manoramasoft.com 9689891543
3 Nimbaragi, Gururaj gururaj.nimbaragi@manoramasoft.com 7768966009

L3 Support
SL No. Associate Name Email ID Mobile Number
1 Tushar R tushar.r@manoramasoft.com 9820458164