Good morning everybody!

My name is Ms. Sheila E. Ebcas, I am an accredited competency assessor for

Food & Beverage Services NC II

I would like to acknowledge the presence of Ms. Sheri Love Aguiman, one of the
members of Provincial Competency Assessment Committee, Mrs. Idjya Yder,
our representative TESDA provincial Office.

You do not have to worry about their presence. They are here to oversee the
conduct of competency assessment and to check if the conduct is in
accordance with the prescribed competency assessment methodology and
procedures. In short, they will not assess you.

Before we start, let me first check the attendance. Please present to me your
admission slip once your name is called. ( Checking of Attendance…)

I have here with me your accomplished self-assessment guide. Ms.Valentine

Apolinar our ever active Competency Assessment processing officer had given
it to me this morning. This is an indication that you know how to perform all
the units of competency enumerated in this qualification.

Context and purpose of assessment:

Once again, welcome to Gingoog City Comprehensive National High School an
accredited assessment center for various Qualifications under Tourism sector

All tools and materials will be provided for your use and they are now set at the
practical areas.

Qualification of competencies to be assessed

Today I am going to administer the competency assessment for Food &
Beverage Services NC II. It is the qualification level with four units of Core
Competencies namely;
1. Provide a Link between Kitchen & Service area
2. Provide Food & Beverage Service
3. Provide Room Service
4. Develop & update Food & beverage knowledge
A person who has achieved this qualification is competent to be:
1. Food Attendant
2. Waiter/Waitress
3. Food server
Tasks to be performed and the evidence to be collected
You will be directed to perform - provide food & beverage service & provide
room service
Provide food & beverage service:
a. Prepare dining/restaurant area for service
b. Prepare & set up tables
c. Welcome customers
d. Take & process orders
e. Serve & clear food & drinks
Provide room service:
a. Take & process service orders
b. Set up trays & trolleys
c. Present room service meals & beverage to guest
d. Present room service account
e. Clear room service area
You will perform each competency within 20 minutes, while you will be
performing your task, I’ll be roaming around to observe you.
By the way, my role here as your assessor is:
 To support the assessment environment
 To give you feedback after the assessment
 To maintain confidentiality of the flow of the assessment

Assessment procedures to be undertaken

For our assessment procedures you will undergo:
 written exams for me to evaluate you underpinning knowledge (total # of
items is 30)
 Skills demonstration
 oral questioning

You will be rated based on the comparison of your performance against the
standard performance criteria, for the purpose of making the evaluation
consistent and fair among all the candidates.

Needs of the candidates to be considered during assessment

For those who will use the comfort room you may now go, for you will not be
allowed to go out from the assessment area when the assessment formally
starts.
By the way, is there anybody of you here find difficulty in understanding
English language?
Ok, I guess all of you understand English as our medium of instruction.

Allowable/ reasonable adjustments in the assessment procedures

For the information of everyone, supposed if you are not COMPETENT and you
disagree with the result, then you can file an appeal towards the decision of the
assessor.

Do you have any questions or clarifications?

If none I will now distribute the competency assessment agreement sheets. If
you need assistance I will be willing to assist you.

Ok, are you ready for the assessment?

It seems that you are ready, so I’ll give you 5 minutes to prepare yourselves.
Always remember:
 to wear your PPE- personal protective equipment
 remove your jewelries
 presence of mind and most importantly….
 Always observe SAFETY

After the candidate is through with accomplishing the assessment agreement

sheet, review the answers and give feedback to the candidates.
Assign numbers (candidate 1, 2, 3,)
C1 will be the first one to enter the assessment area.
Provide candidate with the tools and materials required to complete the tasks
(provide food & beverage service).
Give specific instructions
1. Using the utensils, tools and equipment, you are required to perform
provide food & beverage service within 20 minutes for the competency
mentioned. (Same thing to do with C2- you will perform provide room
service.)
I will be observing you while you are performing the tasks.
2. After your skill demonstration, I will be asking you some questions
related to your demonstration
3. You may call me when there is a need for me to translate or explain
items for clarification
4. After the questioning portion I will give you feedback about your
performance
5. Any questions or clarifications? If there are no more questions, you may
start now.
 Sample questions
C1:
How are you going to welcome the guest?
What are the different kinds of table set-up?
How are you going to serve food & drinks to your customer?
C2:
How are you going to take & process room service orders?
How are you going to present room service meals & beverage to
guest?
How are you going to present room service account?

Give feedback:

Mr. Piquero you have passed successfully the written examination in fact you
got the highest score. But sad to say, you were not able to carry out the
demonstration of skills in accordance with the performance criteria specifically
on the unit of competency Provide room service, instead of knocking the door
gently with soft voice, you shouted making your customer felt nervous. You
were found not yet competent. But don’t be frustrated, all you need to do is to
review and practice the activities related to the competency requirement of the
qualification further. You come back after a month for reassessment or when
you feel confident enough that you have acquired the necessary skills. You will
only be reassessed on the part of the activities that you were found to be not
yet competent.

Ms. Gabriel and Ms. Villegas, you have done the task within the standard
requirement of the qualification. So you were found out to be competent.
Congratulations! You can get your national certificate from TESDA provincial
Office located at Don Gregorio Pelaez Sports complex in front of the Polymedic
Velez. Cagayan de Oro City.

I would like to acknowledge the presence of Ms. Sheri Love Aguiman, one of the
members of Provincial Competency Assessment Committee, Mrs. Idjya Yder,
our representative TESDA provincial Office.

You do not have to worry about their presence. They are here to oversee the
conduct of competency assessment and to check if the conduct is in
accordance with the prescribed competency assessment methodology and
procedures. In short, they will not assess you.

Before we start, let me first check the attendance. Please present to me your
admission slip once your name is called. ( Checking of Attendance…)

I have here with me your accomplished self-assessment guide. Ms.Valentine

Apolinar our ever active Competency Assessment processing officer had given
it to me this morning. This is an indication that you know how to perform all
the units of competency enumerated in this qualification.

Context and purpose of assessment:

Once again, welcome to Gingoog City Comprehensive National High School an
accredited assessment center for various Qualifications under Tourism sector

All tools and materials will be provided for your use and they are now set at the
practical areas.

Qualification of competencies to be assessed

Today I am going to administer the competency assessment for Food &
Beverage Services NC II. It is the qualification level with four units of Core
Competencies namely;
5. Provide a Link between Kitchen & Service area
6. Provide Food & Beverage Service
7. Provide Room Service
8. Develop & update Food & beverage knowledge
A person who has achieved this qualification is competent to be:
4. Food Attendant
5. Waiter/Waitress
6. Food server
Tasks to be performed and the evidence to be collected
You will be directed to perform - provide food & beverage service & provide
room service
Provide food & beverage service:
a. Prepare dining/restaurant area for service
b. Prepare & set up tables
c. Welcome customers
d. Take & process orders
e. Serve & clear food & drinks
Provide room service:
 a. Take & process service orders
b. Set up trays & trolleys
c. Present room service meals & beverage to guest
d. Present room service account
e. Clear room service area
You will perform each competency within 20 minutes, while you will be
performing your task, I’ll be roaming around to observe you.
By the way, my role here as your assessor is:
 To support the assessment environment
 To give you feedback after the assessment
 To maintain confidentiality of the flow of the assessment

Assessment procedures to be undertaken

For our assessment procedures you will undergo:
 written exams for me to evaluate you underpinning knowledge (total # of
items is 30)
 Skills demonstration
 oral questioning

You will be rated based on the comparison of your performance against the
standard performance criteria, for the purpose of making the evaluation
consistent and fair among all the candidates.

Needs of the candidates to be considered during assessment

For those who will use the comfort room you may now go, for you will not be
allowed to go out from the assessment area when the assessment formally
starts.
By the way, is there anybody of you here find difficulty in understanding
English language?
Ok, I guess all of you understand English as our medium of instruction.

Allowable/ reasonable adjustments in the assessment procedures

For the information of everyone, supposed if you are not COMPETENT and you
disagree with the result, then you can file an appeal towards the decision of the
assessor.

Do you have any questions or clarifications?

If none I will now distribute the competency assessment agreement sheets. If
you need assistance I will be willing to assist you.
Ok, are you ready for the assessment?
It seems that you are ready, so I’ll give you 5 minutes to prepare yourselves.
Always remember:
 to wear your PPE- personal protective equipment
 remove your jewelries
 presence of mind and most importantly….
 Always observe SAFETY

After the candidate is through with accomplishing the assessment agreement

sheet, review the answers and give feedback to the candidates.
Assign numbers (candidate 1, 2, 3,)
C1 will be the first one to enter the assessment area.
Provide candidate with the tools and materials required to complete the tasks
(provide food & beverage service).
Give specific instructions
6. Using the utensils, tools and equipment, you are required to perform
provide food & beverage service within 20 minutes for the competency.
mentioned. (Same thing to do with C2- you will perform provide room
service.)
I will be observing you while you are performing the tasks.
7. After your skill demonstration, I will be asking you some questions
related to your demonstration
8. You may call me when there is a need for me to translate or explain
items for clarification
9. After the questioning portion I will give you feedback about your
performance
10. Any questions or clarifications? If there are no more questions, you
may start now.

Sample questions
C1:
How are you going to welcome the guest?
What are the different kind of table set-up?
How are you going to serve food & drinks to your customer?
C2:
How are you going to take & process room service orders?
How are you going to present room service meals & beverage to
guest?
 How are you going to present room service account?

Give feedback:

Mr. Piquero you have passed successfully the written examination in fact you
got the highest score. But sad to say, you were not able to carry out the
demonstration of skills in accordance with the performance criteria specifically
on the unit of competency Provide room service, instead of knocking the door
softly and gently, you shouted making your customer felt nervous. You were
found not yet competent. But don’t be frustrated, all you need to do is to review
and practice the activities related to the competency requirement of the
qualification further. You come back after a month for reassessment or when
you feel confident enough that you have acquired the necessary skills. You will
only be reassessed on the part of the activities that you were found to be not
yet competent.

Ms. Gabriel and Ms. Villegas, you have done the task within the standard
requirement of the qualification. So you were found out to be competent.
Congratulations! You can get your national certificate from TESDA provincial
Office located at Don Gregorio Pelaez Sports complex in front of the Polymedic
Velez. Cagayan de Oro City.

Good morning everybody!

My name is Ms.Sheila E. Ebcas, I am an accredited competency assessor for
Food & Beverage Services NC II

I would like to acknowledge the presence of Ms. Sheri Love Aguiman, one of the
members of Provincial Competency Assessment Committee, Mrs. Idjya Yder,
our representative TESDA provincial Office.

You do not have to worry about their presence. They are here to oversee the
conduct of competency assessment and to check if the conduct is in
accordance with the prescribed competency assessment methodology and
procedures. In short, they will not assess you.

Before we start, let me first check the attendance. Please present to me your
admission slip once your name is called. ( Checking of Attendance…)
I have here with me your accomplished self-assessment guide. Ms.Valentine
Apolinar our ever active Competency Assessment processing officer had given
it to me this morning. This is an indication that you know how to perform all
the units of competency enumerated in this qualification.

Context and purpose of assessment:

Once again, welcome to Gingoog City Comprehensive National High School an
accredited assessment center for various Qualifications under Tourism sector

All tools and materials will be provided for your use and they are now set at the
practical areas.

Qualification of competencies to be assessed

Today I am going to administer the competency assessment for Food &
Beverage Services NC II. It is the qualification level with four units of Core
Competencies namely;
9. Provide a Link between Kitchen & Service area
10. Provide Food & Beverage Service
11. Provide Room Service
12. Develop & update Food & beverage knowledge
A person who has achieved this qualification is competent to be:
7. Food Attendant
8. Waiter/Waitress
9. Food server
Tasks to be performed and the evidence to be collected
You will be directed to perform - provide food & beverage service & provide
room service
Provide food & beverage service:
a. Prepare dining/restaurant area for service
b. Prepare & set up tables
c. Welcome customers
d. Take & process orders
e. Serve & clear food & drinks
Provide room service:
a. Take & process service orders
b. Set up trays & trolleys
c. Present room service meals & beverage to guest
d. Present room service account
e. Clear room service area
You will perform each competency within 20 minutes, while you will be
performing your task, I’ll be roaming around to observe you.
By the way, my role here as your assessor is:
 To support the assessment environment
 To give you feedback after the assessment
 To maintain confidentiality of the flow of the assessment

Assessment procedures to be undertaken

For our assessment procedures you will undergo:
 written exams for me to evaluate you underpinning knowledge (total # of
items is 30)
 Skills demonstration
 oral questioning

You will be rated based on the comparison of your performance against the
standard performance criteria, for the purpose of making the evaluation
consistent and fair among all the candidates.

Needs of the candidates to be considered during assessment

For those who will use the comfort room you may now go, for you will not be
allowed to go out from the assessment area when the assessment formally
starts.
By the way, is there anybody of you here find difficulty in understanding
English language?
Ok, I guess all of you understand English as our medium of instruction.

Allowable/ reasonable adjustments in the assessment procedures

For the information of everyone, supposed if you are not COMPETENT and you
disagree with the result, then you can file an appeal towards the decision of the
assessor.

Do you have any questions or clarifications?

If none I will now distribute the competency assessment agreement sheets. If
you need assistance I will be willing to assist you.

Ok, are you ready for the assessment?

It seems that you are ready, so I’ll give you 5 minutes to prepare yourselves.
Always remember:
 to wear your PPE- personal protective equipment
  remove your jewelries
 presence of mind and most importantly….
 Always observe SAFETY

After the candidate is through with accomplishing the assessment agreement

sheet, review the answers and give feedback to the candidates.
Assign numbers (candidate 1, 2, 3,)
C1 will be the first one to enter the assessment area.
Provide candidate with the tools and materials required to complete the tasks
(provide food & beverage service).
Give specific instructions
11. Using the utensils, tools and equipment, you are required to
perform provide food & beverage service within 20 minutes for the
competency. mentioned. (Same thing to do with C2- you will perform
provide room service.)
I will be observing you while you are performing the tasks.
12. After your skill demonstration, I will be asking you some questions
related to your demonstration
13. You may call me when there is a need for me to translate or
explain items for clarification
14. After the questioning portion I will give you feedback about your
performance
15. Any questions or clarifications? If there are no more questions, you
may start now.

Sample questions
C1:
How are you going to welcome the guest?
What are the different kind of table set-up?
How are you going to serve food & drinks to your customer?
C2:
How are you going to take & process room service orders?
How are you going to present room service meals & beverage to
guest?
How are you going to present room service account?

Give feedback:
Mr. Piquero you have passed successfully the written examination in fact you
got the highest score. But sad to say, you were not able to carry out the
demonstration of skills in accordance with the performance criteria specifically
on the unit of competency Provide room service, instead of knocking the door
softly and gently, you shouted making your customer felt nervous. You were
found not yet competent. But don’t be frustrated, all you need to do is to review
and practice the activities related to the competency requirement of the
qualification further. You come back after a month for reassessment or when
you feel confident enough that you have acquired the necessary skills. You will
only be reassessed on the part of the activities that you were found to be not
yet competent.

Ms. Gabriel and Ms. Villegas, you have done the task within the standard
requirement of the qualification. So you were found out to be competent.
Congratulations! You can get your national certificate from TESDA provincial
Office located at Don Gregorio Pelaez Sports complex in front of the Polymedic
Velez. Cagayan de Oro City.

Good morning everybody!

My name is Ms.Sheila E. Ebcas, I am an accredited competency assessor for
Food & Beverage Services NC II

I would like to acknowledge the presence of Ms. Sheri Love Aguiman, one of the
members of Provincial Competency Assessment Committee, Mrs. Idjya Yder,
our representative TESDA provincial Office.

You do not have to worry about their presence. They are here to oversee the
conduct of competency assessment and to check if the conduct is in
accordance with the prescribed competency assessment methodology and
procedures. In short, they will not assess you.

Before we start, let me first check the attendance. Please present to me your
admission slip once your name is called. ( Checking of Attendance…)

I have here with me your accomplished self-assessment guide. Ms.Valentine

Apolinar our ever active Competency Assessment processing officer had given
it to me this morning. This is an indication that you know how to perform all
the units of competency enumerated in this qualification.
Context and purpose of assessment:
Once again, welcome to Gingoog City Comprehensive National High School an
accredited assessment center for various Qualifications under Tourism sector

All tools and materials will be provided for your use and they are now set at the
practical areas.

Qualification of competencies to be assessed

Today I am going to administer the competency assessment for Food &
Beverage Services NC II. It is the qualification level with four units of Core
Competencies namely;
13. Provide a Link between Kitchen & Service area
14. Provide Food & Beverage Service
15. Provide Room Service
16. Develop & update Food & beverage knowledge
A person who has achieved this qualification is competent to be:
10. Food Attendant
11. Waiter/Waitress
12. Food server
Tasks to be performed and the evidence to be collected
You will be directed to perform - provide food & beverage service & provide
room service
Provide food & beverage service:
a. Prepare dining/restaurant area for service
b. Prepare & set up tables
c. Welcome customers
d. Take & process orders
e. Serve & clear food & drinks
Provide room service:
a. Take & process service orders
b. Set up trays & trolleys
c. Present room service meals & beverage to guest
d. Present room service account
e. Clear room service area
You will perform each competency within 20 minutes, while you will be
performing your task, I’ll be roaming around to observe you.
By the way, my role here as your assessor is:
 To support the assessment environment
 To give you feedback after the assessment
 To maintain confidentiality of the flow of the assessment
Assessment procedures to be undertaken
For our assessment procedures you will undergo:
 written exams for me to evaluate you underpinning knowledge (total # of
items is 30)
 Skills demonstration
 oral questioning

You will be rated based on the comparison of your performance against the
standard performance criteria, for the purpose of making the evaluation
consistent and fair among all the candidates.

Needs of the candidates to be considered during assessment

For those who will use the comfort room you may now go, for you will not be
allowed to go out from the assessment area when the assessment formally
starts.
By the way, is there anybody of you here find difficulty in understanding
English language?
Ok, I guess all of you understand English as our medium of instruction.

Allowable/ reasonable adjustments in the assessment procedures

For the information of everyone, supposed if you are not COMPETENT and you
disagree with the result, then you can file an appeal towards the decision of the
assessor.

Do you have any questions or clarifications?

If none I will now distribute the competency assessment agreement sheets. If
you need assistance I will be willing to assist you.

Ok, are you ready for the assessment?

It seems that you are ready, so I’ll give you 5 minutes to prepare yourselves.
Always remember:
 to wear your PPE- personal protective equipment
 remove your jewelries
 presence of mind and most importantly….
 Always observe SAFETY

After the candidate is through with accomplishing the assessment agreement

sheet, review the answers and give feedback to the candidates.
Assign numbers (candidate 1, 2, 3,)
C1 will be the first one to enter the assessment area.
Provide candidate with the tools and materials required to complete the tasks
(provide food & beverage service).
Give specific instructions
16. Using the utensils, tools and equipment, you are required to
perform provide food & beverage service within 20 minutes for the
competency. mentioned. (Same thing to do with C2- you will perform
provide room service.)
I will be observing you while you are performing the tasks.
17. After your skill demonstration, I will be asking you some questions
related to your demonstration
18. You may call me when there is a need for me to translate or
explain items for clarification
19. After the questioning portion I will give you feedback about your
performance
20. Any questions or clarifications? If there are no more questions, you
may start now.

Sample questions
C1:
How are you going to welcome the guest?
What are the different kind of table set-up?
How are you going to serve food & drinks to your customer?
C2:
How are you going to take & process room service orders?
How are you going to present room service meals & beverage to
guest?
How are you going to present room service account?

Give feedback:

Mr. Piquero you have passed successfully the written examination in fact you
got the highest score. But sad to say, you were not able to carry out the
demonstration of skills in accordance with the performance criteria specifically
on the unit of competency Provide room service, instead of knocking the door
softly and gently, you shouted making your customer felt nervous. You were
found not yet competent. But don’t be frustrated, all you need to do is to review
and practice the activities related to the competency requirement of the
qualification further. You come back after a month for reassessment or when
you feel confident enough that you have acquired the necessary skills. You will
only be reassessed on the part of the activities that you were found to be not
yet competent.

Ms. Gabriel and Ms. Villegas, you have done the task within the standard
requirement of the qualification. So you were found out to be competent.
Congratulations! You can get your national certificate from TESDA provincial
Office located at Don Gregorio Pelaez Sports complex in front of the Polymedic
Velez. Cagayan de Oro City.
Good morning everybody!
My name is Ms.Sheila E. Ebcas, I am an accredited competency assessor for
Food & Beverage Services NC II

I would like to acknowledge the presence of Ms. Sheri Love Aguiman, one of the
members of Provincial Competency Assessment Committee, Mrs. Idjya Yder,
our representative TESDA provincial Office.

You do not have to worry about their presence. They are here to oversee the
conduct of competency assessment and to check if the conduct is in
accordance with the prescribed competency assessment methodology and
procedures. In short, they will not assess you.

Before we start, let me first check the attendance. Please present to me your
admission slip once your name is called. ( Checking of Attendance…)

I have here with me your accomplished self-assessment guide. Ms.Valentine

Apolinar our ever active Competency Assessment processing officer had given
it to me this morning. This is an indication that you know how to perform all
the units of competency enumerated in this qualification.

Context and purpose of assessment:

Once again, welcome to Gingoog City Comprehensive National High School an
accredited assessment center for various Qualifications under Tourism sector

All tools and materials will be provided for your use and they are now set at the
practical areas.

Qualification of competencies to be assessed

Today I am going to administer the competency assessment for Food &
Beverage Services NC II. It is the qualification level with four units of Core
Competencies namely;
17. Provide a Link between Kitchen & Service area
18. Provide Food & Beverage Service
19. Provide Room Service
20. Develop & update Food & beverage knowledge
A person who has achieved this qualification is competent to be:
13. Food Attendant
14. Waiter/Waitress
15. Food server
Tasks to be performed and the evidence to be collected
You will be directed to perform - provide food & beverage service & provide
room service
Provide food & beverage service:
a. Prepare dining/restaurant area for service
b. Prepare & set up tables
c. Welcome customers
d. Take & process orders
e. Serve & clear food & drinks
Provide room service:
a. Take & process service orders
b. Set up trays & trolleys
c. Present room service meals & beverage to guest
d. Present room service account
e. Clear room service area
You will perform each competency within 20 minutes, while you will be
performing your task, I’ll be roaming around to observe you.
By the way, my role here as your assessor is:
 To support the assessment environment
 To give you feedback after the assessment
 To maintain confidentiality of the flow of the assessment

Assessment procedures to be undertaken

For our assessment procedures you will undergo:
 written exams for me to evaluate you underpinning knowledge (total # of
items is 30)
 Skills demonstration
 oral questioning

You will be rated based on the comparison of your performance against the
standard performance criteria, for the purpose of making the evaluation
consistent and fair among all the candidates.

Needs of the candidates to be considered during assessment

For those who will use the comfort room you may now go, for you will not be
allowed to go out from the assessment area when the assessment formally
starts.
By the way, is there anybody of you here find difficulty in understanding
English language?
Ok, I guess all of you understand English as our medium of instruction.

Allowable/ reasonable adjustments in the assessment procedures

For the information of everyone, supposed if you are not COMPETENT and you
disagree with the result, then you can file an appeal towards the decision of the
assessor.

Do you have any questions or clarifications?

If none I will now distribute the competency assessment agreement sheets. If
you need assistance I will be willing to assist you.

Ok, are you ready for the assessment?

It seems that you are ready, so I’ll give you 5 minutes to prepare yourselves.
Always remember:
 to wear your PPE- personal protective equipment
 remove your jewelries
 presence of mind and most importantly….
 Always observe SAFETY

After the candidate is through with accomplishing the assessment agreement

sheet, review the answers and give feedback to the candidates.
Assign numbers (candidate 1, 2, 3,)
C1 will be the first one to enter the assessment area.
Provide candidate with the tools and materials required to complete the tasks
(provide food & beverage service).
Give specific instructions
21. Using the utensils, tools and equipment, you are required to
perform provide food & beverage service within 20 minutes for the
competency. mentioned. (Same thing to do with C2- you will perform
provide room service.)
I will be observing you while you are performing the tasks.
22. After your skill demonstration, I will be asking you some questions
related to your demonstration
23. You may call me when there is a need for me to translate or
explain items for clarification
24. After the questioning portion I will give you feedback about your
performance
25. Any questions or clarifications? If there are no more questions, you
may start now.
 Sample questions
C1:
How are you going to welcome the guest?
What are the different kind of table set-up?
How are you going to serve food & drinks to your customer?
C2:
How are you going to take & process room service orders?
How are you going to present room service meals & beverage to
guest?
How are you going to present room service account?

Give feedback:

Mr. Piquero you have passed successfully the written examination in fact you
got the highest score. But sad to say, you were not able to carry out the
demonstration of skills in accordance with the performance criteria specifically
on the unit of competency Provide room service, instead of knocking the door
softly and gently, you shouted making your customer felt nervous. You were
found not yet competent. But don’t be frustrated, all you need to do is to review
and practice the activities related to the competency requirement of the
qualification further. You come back after a month for reassessment or when
you feel confident enough that you have acquired the necessary skills. You will
only be reassessed on the part of the activities that you were found to be not
yet competent.

Ms. Gabriel and Ms. Villegas, you have done the task within the standard
requirement of the qualification. So you were found out to be competent.
Congratulations! You can get your national certificate from TESDA provincial
Office located at Don Gregorio Pelaez Sports complex in front of the Polymedic
Velez. Cagayan de Oro City.
Good morning everybody!
My name is Ms.Sheila E. Ebcas, I am an accredited competency assessor for
Food & Beverage Services NC II

I would like to acknowledge the presence of Ms. Sheri Love Aguiman, one of the
members of Provincial Competency Assessment Committee, Mrs. Idjya Yder,
our representative TESDA provincial Office.

You do not have to worry about their presence. They are here to oversee the
conduct of competency assessment and to check if the conduct is in
accordance with the prescribed competency assessment methodology and
procedures. In short, they will not assess you.
Before we start, let me first check the attendance. Please present to me your
admission slip once your name is called. ( Checking of Attendance…)

I have here with me your accomplished self-assessment guide. Ms.Valentine

Apolinar our ever active Competency Assessment processing officer had given
it to me this morning. This is an indication that you know how to perform all
the units of competency enumerated in this qualification.

Context and purpose of assessment:

Once again, welcome to Gingoog City Comprehensive National High School an
accredited assessment center for various Qualifications under Tourism sector

All tools and materials will be provided for your use and they are now set at the
practical areas.

Qualification of competencies to be assessed

Today I am going to administer the competency assessment for Food &
Beverage Services NC II. It is the qualification level with four units of Core
Competencies namely;
21. Provide a Link between Kitchen & Service area
22. Provide Food & Beverage Service
23. Provide Room Service
24. Develop & update Food & beverage knowledge
A person who has achieved this qualification is competent to be:
16. Food Attendant
17. Waiter/Waitress
18. Food server
Tasks to be performed and the evidence to be collected
You will be directed to perform - provide food & beverage service & provide
room service
Provide food & beverage service:
a. Prepare dining/restaurant area for service
b. Prepare & set up tables
c. Welcome customers
d. Take & process orders
e. Serve & clear food & drinks
Provide room service:
a. Take & process service orders
b. Set up trays & trolleys
c. Present room service meals & beverage to guest
 d. Present room service account
e. Clear room service area
You will perform each competency within 20 minutes, while you will be
performing your task, I’ll be roaming around to observe you.
By the way, my role here as your assessor is:
 To support the assessment environment
 To give you feedback after the assessment
 To maintain confidentiality of the flow of the assessment

Assessment procedures to be undertaken

For our assessment procedures you will undergo:
 written exams for me to evaluate you underpinning knowledge (total # of
items is 30)
 Skills demonstration
 oral questioning

You will be rated based on the comparison of your performance against the
standard performance criteria, for the purpose of making the evaluation
consistent and fair among all the candidates.

Needs of the candidates to be considered during assessment

For those who will use the comfort room you may now go, for you will not be
allowed to go out from the assessment area when the assessment formally
starts.
By the way, is there anybody of you here find difficulty in understanding
English language?
Ok, I guess all of you understand English as our medium of instruction.

Allowable/ reasonable adjustments in the assessment procedures

For the information of everyone, supposed if you are not COMPETENT and you
disagree with the result, then you can file an appeal towards the decision of the
assessor.

Do you have any questions or clarifications?

If none I will now distribute the competency assessment agreement sheets. If
you need assistance I will be willing to assist you.

Ok, are you ready for the assessment?

It seems that you are ready, so I’ll give you 5 minutes to prepare yourselves.
Always remember:
 to wear your PPE- personal protective equipment
 remove your jewelries
 presence of mind and most importantly….
 Always observe SAFETY

After the candidate is through with accomplishing the assessment agreement

sheet, review the answers and give feedback to the candidates.
Assign numbers (candidate 1, 2, 3,)
C1 will be the first one to enter the assessment area.
Provide candidate with the tools and materials required to complete the tasks
(provide food & beverage service).
Give specific instructions
26. Using the utensils, tools and equipment, you are required to
perform provide food & beverage service within 20 minutes for the
competency. mentioned. (Same thing to do with C2- you will perform
provide room service.)
I will be observing you while you are performing the tasks.
27. After your skill demonstration, I will be asking you some questions
related to your demonstration
28. You may call me when there is a need for me to translate or
explain items for clarification
29. After the questioning portion I will give you feedback about your
performance
30. Any questions or clarifications? If there are no more questions, you
may start now.

Sample questions
C1:
How are you going to welcome the guest?
What are the different kind of table set-up?
How are you going to serve food & drinks to your customer?
C2:
How are you going to take & process room service orders?
How are you going to present room service meals & beverage to
guest?
How are you going to present room service account?
Give feedback:

Mr. Piquero you have passed successfully the written examination in fact you
got the highest score. But sad to say, you were not able to carry out the
demonstration of skills in accordance with the performance criteria specifically
on the unit of competency Provide room service, instead of knocking the door
softly and gently, you shouted making your customer felt nervous. You were
found not yet competent. But don’t be frustrated, all you need to do is to review
and practice the activities related to the competency requirement of the
qualification further. You come back after a month for reassessment or when
you feel confident enough that you have acquired the necessary skills. You will
only be reassessed on the part of the activities that you were found to be not
yet competent.

Ms. Gabriel and Ms. Villegas, you have done the task within the standard
requirement of the qualification. So you were found out to be competent.
Congratulations! You can get your national certificate from TESDA provincial
Office located at Don Gregorio Pelaez Sports complex in front of the Polymedic
Velez. Cagayan de Oro City.