Lavanya

Certified Project Management Professional (PMP)®, Scrum Master (CSM), SAFe Agilest (SA) and
Business Analyst certified IT Professional with 16+ years of Exp and 7+ Years as Agile Coach with an
impressive record of delivering projects as per scheduled deadlines; extending post-implementation and
maintenance support to the technical support teams and clients. Highly skilled and successful in coaching,
mentoring, and leading technical teams, Portfolio management, and leadership teams in adopting Agile
(Scrum, Kanban) methodology and Agile best practices with strong business results in Banking and Finance,
HealthCare, Payer, Life Insurance, Asset Management, Warehouse Management, Wealth Management,
Retail, Mortgage, Telecom domains. Proficient in remote collaboration tools. Experienced with project
management and development tools such as JIRA, Confluence, CA Agile Central (formerly Rally). Skilled in
virtual communication and managing distributed teams.

Summary:
 Project Facilitation: Led all activities from project inception to closure, including creating project
charters, communicating resource requirements, and ensuring proper governance.
 Agile Mentorship: Mentored Agile teams, guiding them in adopting Scrum and Kanban methodologies.
 Ceremony Facilitation: Planned and facilitated Agile ceremonies such as grooming sessions, sprint
planning, retrospectives, and daily stand-ups.
 Documentation: Wrote, maintained, and enhanced business requirement documents to ensure clear
and comprehensive project documentation.
 Agile Engineering Practices: Applied strong knowledge of Agile engineering practices, including
Continuous Integration and Automated Testing.
 Domain Expertise: Utilized domain knowledge in Banking and Finance, Healthcare Payer, Warehouse
Management, Life Insurance, Retail, Mortgage, and Telecom to tailor project management approaches.
 Project Execution: Drove all aspects of projects, from kickoffs and establishing project plans to
achieving goals independently or collaboratively within critical time constraints.
 Comprehensive Project Management: Managed multiple portfolios, identifying scope, schedule,
budget, and resource plans aligned with core business objectives.
 Stakeholder Engagement: Collaborated closely with client stakeholders across technology,
operations, and business teams to ensure business value realization through effective Agile framework
implementation.
 Communication: Demonstrated strong communication skills, interacting effectively with diverse groups
and leadership levels, ensuring clarity and alignment throughout the project lifecycle.

EDUCATIONAL QUALIFICATIONS:
 Bachelor of Technology in Electronics and Communication from Jawaharlal Nehru Technological
University, Hyderabad, Telangana in 2007.

CERTIFICATIONS:
 Project Management Professional (PMP)® - ID: 3900408 from Project Management Institute (PMI),
August 3rd,2024.
 Certified Scrum Master (CSM) - CSM certification ID: 000508807 from Scrum Alliance March 13, 2016
 ISTQB (International Software Testing Qualifications Board) Foundation Level Certified Professional, 2010.
 UHG –Manager Alpha UHG certified with 6 months of sponsored training.
 AHM 250 - Academy for Healthcare Management certified.

TECHNICAL SKILLS:
  Agile: EPICs, User stories, Acceptance Criteria, Sub-tasks, Definition of Done, Backlog Refinement,
Sprint Planning, Sprint Review, Sprint Retrospective, Scrum of Scrums, Release management,
Reporting
 Agile Coaching: Agile methodologies (Scrum, Kanban), Agile ceremonies, backlog management, team
mentorship.
 Domain Expertise: Banking & Finance, Healthcare Payer, Life Insurance, Warehouse Management,
Retail, Mortgage, Telecom.
 Programming: C, C++, Java , .NET
 Reporting platforms: Power BI
 Technical Skills: JIRA, Confluence, CA Agile Central (Rally), SharePoint, Azure Devops, CI/CD,
Webservices, API’s, Cloud Migrations
 Database: MS SQL Server, DB2, Oracle, SQL
 Project Documentation: BRD, SRD, Business Process Flows, User Guides, Training Manuals.
 Remote Collaboration: Virtual communication tools, distributed team management, remote Agile
facilitation.
 Change Management: Change Control, ServiceNow
 Workplace Collaboration Tools: Zoom, Microsoft Teams, Slack
 Microsoft Office: Word, Excel, Visio, PowerPoint., MS WORDs

ABILITY/ STRENGTH:
 Excellent verbal, written, facilitation, and collaboration communication skills.
 Strong problem-solving skills with the ability to work independently.
 Effective leadership skills, including coaching and conflict resolution.
 High level of flexibility and adaptability to change.
 Ability to instill a growth mindset in the team and create a safe-to-fail environment.

PROFESIONAL EXPERIENCE:

Project Deliver Manager/Agile Scrum Manager (Concrete and Asset Management)

Burnco Rock Products, Texas, US, (Dec 2022 -August, 2024)
 Led the full implementation of asset management systems, including ERP, from planning to deployment
and ongoing support, making sure everything aligned with company goals.
 Scrum Ceremonies: Ran daily stand-ups, sprint planning, and retrospectives, focusing on the specific
needs of asset management teams and ensuring smooth teamwork.
 Worked closely with Product Owners to prioritize tasks, ensuring they matched the goals of asset and
wealth management projects and that tasks were clear and actionable.
 Collaborated with teams across IT, finance, operations, and external vendors to define project goals
and ensure all requirements were met.
 Used Micro Focus ALM Octane to track sprint progress, manage user stories, and backlog refinement.
 Set up dashboards and reports in OCTANE to provide visibility into team performance and sprint
progress.
 Leveraged OCTANE's analytics and metrics to measure team velocity, sprint health, and identify areas
of improvement.
 Assisted the team with Oracle database-related issues such as query optimization, performance tuning,
and schema design.
 Helped the organization adopt Agile methods, especially in asset and wealth management, by guiding
change and aligning processes with business needs.
 Organized regular project meetings, provided updates, addressed issues, and kept communication
clear and open among all stakeholders.
 Ensured projects stayed on track by sticking to timelines, budgets, and quality standards, making
adjustments when needed.
 Coordinated post-implementation support with IT and business teams, ensuring smooth operations and
continuous improvements in the ERP system.
 Managed vendor and consultant relationships, ensuring their work met project needs and was delivered
on time and within budget.
Scrum Master (Warehouse and Supply chain)
UPS, Alpharetta, GA (April 2020 – Nov 2022)
 Successfully implemented Agile methodologies (Scrum, Kanban) across multiple projects within UPS,
enhancing team productivity and project delivery speed in logistics and supply chain management.
 Managed and prioritized the product backlog, collaborating with product owners to define user stories,
acceptance criteria, and ensure alignment with business objectives, specifically addressing logistics
and supply chain requirements
 Provide guidance in managing Oracle database objects (tables, views, indexes, triggers) and help
address bottlenecks during sprints.
 Oversee the integration of warehouse management systems (WMS) and other technologies to
streamline operations and improve efficiency.
 Support developers in resolving PL/SQL issues, writing complex queries, and troubleshooting
database-related performance concerns
 Collaborated and drove cross-functional teams to integrate technical capabilities with functional
intelligence to architect impactful experiences and solutions for clients Spearheaded overall operations
of executing 2 projects involving scoping, designing, resource mobilization, execution within cost & time
parameters.
 Interpreted business needs of customers and translating them into the application & operational
requirement with the help of analytical and product management skills
 Assisted in preparing and maintaining the product roadmap which defines product enhancements for
short- and long-term releases
 Created and configured projects in Jira. Monitor project progress with Jira dashboards and reports.

Scrum Master - (Telecom and Asset Management )

Verizon, Alpharetta, GA (Oct 2019-April 2020)
 Formulated techniques for effective Project Backlog Management.
 Facilitated daily scrum, sprint planning, sprint demo, and retrospective meeting with the development
team to identify any challenges or issues that can delay work or result in a change of plans
 Understood the need for clear and concise product backlog items in the scrum in Rally.
 Assisted in planning and helped product owners understand and adhere to Scrum techniques and
practices
 Tracked project performance using Rally. Resolve issues quickly and ensured high-quality deliverables.

Scrum Master (Wealth Management and Supply Chain )

Macys, Alpharetta, GA (August 2019-Oct 2019)
 Formulated techniques for effective Project Backlog Management Slashed re-work rate by 90% through
coaching and training team on bug discovery late in sprints while limiting work-in-progress.
 Led daily scrum meetings, sprint planning sessions, sprint demos, and retrospectives with the
development team.
 Conducted monthly application review meetings with end-users to gather and document business
needs and translate them into functional requirement documents (FRD) in Confluence.
 Attained a 110% increase in velocity by coaching team members and relevant parties on Agile
processes, principles, and ceremonies.
 Transformed the team's waterfall mindset to Agile by introducing training with hands-on exercises,
enabling rapid understanding of Agile delivery.

Scrum Master - CIOX Health, Alpharetta, GA (August 2018- July 2019) (Healthcare)
 Monitored all project tasks in Confluence and ensure compliance to all timeframe and resolve all issues
according to required project plan and administer everyday activities in SharePoint and assisted to
resolve all issues within organization.
 Facilitated daily scrum, sprint planning, sprint demo, and retrospective meeting with the development
team to identify any challenges or issues that can delay work or result in a change of plans
 Participated in customer interaction for aspects of technical presentations, proposal requirements,
CSAT
Scrum Master - United Health Group Inc (Optum), Hyderabad, India July 2012- August 2018 (Health
Care)
 Expertise on Agile/Iteration, Off-shore development projects, Software Development Life Cycle (SDLC).
 Led HL7/CCD/CCDA integration projects, working closely with technical teams to create and implement
systems for smooth data sharing between healthcare systems and vendor partners.
 Facilitate scrum ceremonies (grooming, sprint planning, retrospectives, daily stand-ups, etc.)
 Protect team from over-commitment, manage backlog, prioritize resolution of defects/bugs as
evidenced by the on-time delivery of the major initiatives
 Involved in gathering the requirements from the business analysis in Confluence and doing the impact
analysis for various systems.
 Ensure that the team’s processes and scrum deliverables comply with healthcare regulations and
standards, such as HIPAA and other patient data protection laws in SharePoint.

Business Analyst - Dell International Services, Hyderabad, India (July 2009- July 2012) (Asset
Management)
 Interacted with and interviewing Business Unit SMEs to gather business requirements for multiple
project assignments in Jira.
 Worked on Data Mapping, Form Design, Business Rules Development and Testing of PDF forms
utilized in a web-based application for collecting client data in Confluence
 Involved in preparation of data request based on the project requirements, Blue prints (Business
Requirements, Functional Requirements, Application Design Document Created test data using Vision
billing systems based on the project requirements.

Software QA Engineer (Financial Services)

Applabs, Hyderabad, India (August 2009- July 2010)
 Managing intricate financial issues and claims through thorough analysis and strategic solutions.
 Gathering Requirements and Analyzing Requirements. Equipping clients with knowledge of financial
strategies and market trends for informed decision-making.
 Releasing Siebel based product after thorough verification, validation & testing.
 Ensuring strict adherence to regulatory standards and ethical guidelines in financial operations.
 Sourced and maintained client relationships, as well as third party relationships (CPAs, attorneys,
bankers, and executors) leading to approximately one third of the total firm's assets

IT Analyst (Health Care )

Satyam Computer Services, Hyderabad, India (June 2007- August 2009)
 Analyzed business requirements and module-specific functionalities to identify test requirements for
CIGNA
 Involved in Creating Test Plan and Test Cases for the WellCare integration suite.
 Associated with the team on Daily Defects status and reported status of defect retest in triage
meetings.
 Conducted Manual Testing for checking the flow of the application functionality.