AJIT KUMAR

jos@narveetech.com | +1-843-439-5170 | Phillipsburg, NJ 08865

Summary

I am a highly skilled Agile Project Manager with more than 16 years of experience managing large-scale projects in the
insurance, travel, and transportation industries. I have a proven track record of successfully completing projects on time
and within budget by leveraging cross-functional IT, Agile, and QA teams. My expertise lies in applying project
management best practices, technical expertise, and business acumen to consistently achieve targeted results.

Skills

Project Management |SAFe Agile Methodologies| PI Planning | Stakeholder Management| Project Budget Planning &
Management | Risk Management |Business Acumen | Cross-Functional Team Management | Quality Assurance | Project
Scope, Planning, & Prioritizing | Resource Requirements & Management | Scheduling, Organizing, & Time Management
|Change Management | Release Management |Oral & Written Communication Skills | Milestone Development &
Deliverables Tracking |Analytical Thinking, Problem Solving, & Attention to Detail | Microsoft: Project| Word| Excel|
Power BI |PowerPoint |Access |Jira |Confluence||Visio | Minitab | Clarity | VersionOne

Certification

 Project Management Professional (PMP)  ITIL ® Foundation

 Disciplined Agile Senior Scrum Master (DASSM)  Google Associate Cloud Engineer
 Leading SAFe® 6.0  AWS Certified Cloud Practitioner
 SAFe® 6.0 Program Consultants (SPCs)  Microsoft Certified: Azure Fundamentals
 Agile Scrum Master (ASM®)

Experience

IBM USA | Clinton, NJ  Successfully managed and delivered multiple IT projects simultaneously,
Sr. Project Manager ranging from $500K to $2M in budget.
Client – New York life Insurance  Led the end-to-end project management process, including project
10/2021 – Current initiation, planning, execution, monitoring, and closure, ensuring
adherence to timelines and quality standards.
 Developed detailed project plans, defining project scope, objectives,
deliverables, milestones, and resource allocation while effectively
managing potential scope changes.
 Engaged in a project with a cross-functional team comprised of IT, QA, and
business customers to enable New York Life to launch a new policy
product.
 Played a major role in securing a $14 M new contract for modernizing New
York life application.
 Executed $800K data pages project as part of regulatory requirements for
New York life insurance product, when policy face amount
increase/decrease.
 Tracking and managing risks, assumptions, issues, and dependencies &
 creating RAID log.
 Managing New York life Admin application & fulfilling business
requirement as part of changing regulatory requirement.
 Leading various teams of multi-Million project to modernize some key
business applications.
 Utilized cutting-edge project management tools and software to track
project progress, resource allocation, and budget utilization.
 Applied best practices in change management to facilitate the adoption of
new technologies and processes, resulting in increased team productivity
and user satisfaction.
 Demonstrated strong financial acumen by managing project budgets,
forecasting costs, and identifying opportunities for cost optimization.
 Interfacing with IT, Finance, Compliance, and Business leaders to ensure
project goals align with business strategies.
 Coordinate and prepare stakeholder status meetings (e.g., steering
committee, weekly status)
 Oversees the advancement of the project to ensure alignment with
objectives, timelines, and financial plans.
 Performing Agile project management in a scaled Agile environment
within Retail life train at New York life insurance
 Facilitate SAFe PI Planning and participate in ART events.
 Facilitate Agile ceremonies, such as daily standups, backlog refinement,
sprint planning, sprint reviews/demos, and retrospectives for product
development teams.
 Implemented Agile methodologies to improve the efficiency of project
delivery, resulting in a 20% increase in productivity and a 15% reduction in
project duration.
 Developed and delivered training programs to enhance the skills and
capabilities of project team members, resulting in a 15% improvement in
team performance.
 Orchestrated successful project closures, conducting post-project reviews
to capture lessons learned and identify opportunities for process
enhancements.

IBM USA | GAITHERSBURG, MD  Planned and managed all aspects of a multi-Million Marriott Hotel
Project Manager reservation application (PMS- Property management System)
Client – Marriott Hotels modernization projects. Led 32 team members in execution of this
09/2015 - 09/2021 high-profile project that, if handled improperly, could result in fines,
penalties, and loss of business to client.
 Implemented technical solutions to support accounts receivable and
billing functions, decrease system down time, and mitigate loss of
customers. Met rigorous system integrity requirements and complied
with credit card transaction processing requirements.
 Managed nine team members on a $850K Mobile Key 2.0 project that
enabled guests to request a mobile key for their stay and receive the
key from the vendor cloud services and use the key to unlock doors at
the property that are equipped with Bluetooth low energy (BLE)
enabled door locks.
 Led a team of 15 in on a two billion development of Chip N card
projects. These features enable guests to use the new security pin
introduced in all the credit cards.
 Tracking and managing risks, assumptions, issues, and dependencies
 & creating RAID log.
 Played a major role in retaining a $10M application maintenance
projects for Marriott Property management system.
 Facilitate SAFe PI Planning and participate in ART events.
 Facilitate Agile ceremonies, such as daily standups, backlog
refinement, sprint planning, sprint reviews/demos, and retrospectives
for product development teams.
 Developed and implemented project management processes and
procedures to improve project efficiency and reduce costs, resulting in
a 30% increase in project profitability.
 Worked closely with the business development team to identify and
pursue new business opportunities, resulting in a 25% increase in
revenue.
 Tracking and managing risks, assumptions, issues, and dependencies
& creating RAID log.

Collabera Technologies | Bangalore, India  Led and managed cross-functional teams to successfully deliver IT projects
Project Manager on time and within budget.
(Deputed to IBM)  Developed comprehensive project plans, including scope, objectives,
Client – Marriott Hotels timelines, and resource allocation.
04/2013 - 09/2015  Oversaw project execution, ensuring adherence to quality standards and
best practices.
 Conducted risk assessments and implemented effective risk mitigation
strategies, resulting in a reduction of potential project risks.
 Managed project budgets, closely monitoring expenses and resource
utilization to maintain cost-effectiveness.
 Facilitated effective communication between stakeholders, team members,
and management, providing regular project status updates.
 Utilized agile methodologies to streamline project workflows and enhance
team productivity.
 Implemented change management strategies to minimize disruptions
during the introduction of new technologies and processes.
 Collaborated with vendors and external partners to ensure timely delivery
of project components and adherence to contract agreements.
 Successfully resolved project issues and conflicts, maintaining project
momentum and team morale.
 Conducted post-project evaluations, identifying lessons learned and
implementing process improvements for future projects.
 Ensured compliance with industry standards, regulations, and security
protocols throughout the project lifecycle.
 Managed multiple projects simultaneously, prioritizing tasks and resources
effectively.
 Developed strong relationships with stakeholders, gathering requirements,
and managing expectations to deliver solutions that align with business
needs.

Info Services | Bangalore, India  Delegated daily tasks to team members to optimize group productivity.
Team Lead
(Deputed to IBM)  Day to Day Operations and Managing SLAs and OLSs
Client – Lenovo India  Process and Technical Escalation Management
08/2010 - 03/2013  Driving the Remote Technical Support Deliverables
 Team Performance Analysis and Review
 Defining Key Responsible Areas (KRAs) for Team
 Managing the Costing in Contact Centre
 New-Hire, Interviews, On-boarding, and Buddy Trainings
 Sharing KPI's of the contact center with the clients

Manpower Services | Bangalore, India,  Real Time & continuous follow-up with global support teams for Critical
SMC Coordinator incident resolution
(Deputed to IBM)  Manage and coordinate activities during overall ticket life cycle.
Client – Lenovo India  Ensure that the Incident record is fully updated prior to Problem
02/2007 - 08/2010 Management handover.
 Responsible for sending all Incident notifications as per agreed process.
 Chair bridge calls for effective coordination, incident resolution, service
restoration.
 Continuously follow-up with support team for relevant notification
updates per SLA, and drive resolution
 Follow the global Service Restoration Management Process
 Ensure Incident Timeline Report is created immediately after resolution.
 Contribution to ongoing process & operational improvements

Education
EIILM University | Sikkim, India
MBA in HRM
06/2012

Magadh University | Bodhgaya, Bihar, India

Bachelor of Arts in English
06/2009