Phone: 09849750969

Japheth Ebenezer Kholhloff Address: Kokapet, Hyderabad

Website: www.linkedin.com/in/japhethek/
PMO Leader
Email: japheth.ebenezer@gmail.com

Highly skilled PMO leader with a track record of efficiently managing and improving project management processes, enhancing
project quality, and driving successful project deliveries. Led and managed the PMO, providing guidance, mentorship, and
direction to a team of 12+ project managers and coordinators. Collaborated with senior management to define and implement
project management strategies aligned with the company's business goals. Continuously assessed and improved project
management processes, methodologies, and tools to enhance project delivery efficiency. Oversaw resource allocation,
including project managers, analysts, and support staff, ensuring optimal utilization and project success. Developed and
managed a project portfolios that aligned with the company's strategic priorities and objectives. Implemented and maintained
best practices in project management, ensuring project quality, adherence to timelines, and cost control. Identified potential
risks and developed strategies to mitigate them, ensuring proactive issue identification and resolution. Established effective
communication channels between the PMO, project teams, and key stakeholders, keeping all parties informed on project status
and changes. Defined and monitored key performance indicators (KPIs) for the PMO to measure the effectiveness and
efficiency of project management. Fostered a culture of continuous learning and development within the PMO team, promoting
professional growth and skill enhancement. With over 12+ years of client facing experience in the Technology and Service
industry. I am highly motivated with a collaborative approach with proven team leadership and a demonstrated ability to
influence C-level executives. Certified in PRINCE2, ASM, ITIL (foundation) & LSSGB.

EXPERIENCE

TEK Systems May 2023- Oct 2023

Senior Business Project Manager

Proven track record of successfully managing multiple large-scale IT projects and programs concurrently.
Expertise in project lifecycle management, from initiation to closure, while aligning projects with business strategies.
Proficient in estimating, planning, monitoring, and controlling project execution.
Skilled in identifying and mitigating Risks, Assumptions, Issues, and Dependencies (RAIDs).
Strong governance and communication abilities, including the development of efficient communication methods.
Experience in establishing PMO processes, teams and promoting project management best practices.
Adept at coaching, mentoring, and supervising project and program team members.
Flexible and adaptable with a strong ability to work in complex, matrix environments.
Demonstrated ability to lead change initiatives within the PMO, ensuring smooth transitions when implementing new project
management strategies and tools.
Experience in managing and optimizing project budgets, ensuring that projects are delivered within financial constraints and
allocating resources effectively to maintain cost control.
Familiarity with project management software, tools, and technologies to streamline project processes and enhance
efficiency.
Collaborated across departments and teams to foster a collaborative project management environment and ensure that
projects align with the broader organizational goals.

Shore Infotech March-2022- May 2023

Senior Project Manager
Responsible for Handling Projects in APAC & Europe.
Monitored the progress and deliverables across 16 projects, adjusting priorities and resource allocation as necessary and
meeting 100% of deadlines and 98% performance goals.
Extensive experience working with local, remote and third party teams, especially within the US, UK, Europe and France
Introduced the use of Kanban & Divided Scrum teams to streamline the project and program management processes &
deliverables, resulting in a 30% increase in efficiency.
Ability to lead and work on multiple concurrent projects with multiple parties and deliver results
Good organizational and project management skills.
Implement effective communication plan and operating rhythm, including provision of regular and accurate reports.
Monitor costs, timescales and resources used, and takes action where these deviate from agreed tolerances. Ensures that
deliverables are implemented within these criteria.
Altruista Health June- 2020- July 2021

Project Manager
Strategic project management: management and delivery of strategic projects, risk mitigation, cost saving and reorganization
initiatives via a structured approach and governance.
Preparation and presentation of projects to relevant Steering Committees and senior stakeholders.
Business Analysis: conducting detailed studies and impact assessments as part of the project delivery to support the
successful delivery of the project and provide decision-making support to senior management
Provide leadership, direction, thus maintaining high levels of integrity, motivation and morale
Management of the project steering and other governance committees and liaison with senior stakeholders / sponsors of
the project
Manage the performance of any team members for whom responsible on a specific project, ensuring staff have clear pre-
set objectives and get regular feedback on their performance.
Able to translate business goals into feature concepts and customer needs into prioritized product requirements.
Execute project planning & management to ensure clear understanding to customer requirements and key deliverables
Work on detailing project requirements, while still able to keep in mind the long terms goals of the organization and IT
Infrastructure.

Sutherland Healthcare Solutions March 2011 - June 2020

Implementation Engineer
A fast-paced project management and leadership role in the healthcare IT industry working closely with clients in the United
States. Implementation Projects using waterfall & Agile methods.
Facilitating high-stakes projects with varying ranges of complexity from their inception phase to their completion. Liaising
closely with internal & external partners, as well as with leadership to consistently ensure meticulous project outcomes.
Spearheading all components of projects with a special focus on long-term goals, detailed planning, multitasking, and
meeting timelines.
Driving resolution by participation in the decision-making process while attending to the specific needs of the project.
Directing frequent project meetings utilizing management tools to implement and review assigned project stages.

Mahindra Satyam Jan 2007 - Feb 2011

Senior Tech Support Representative
A tech support role within an Indian information technology company that entailed providing impeccable customer service to
Verizon clients over the phone.
Guided and assisted the customer with troubleshooting and resolving issues that they were experiencing with their internet
connections.
Ensured a premium quality of service and maintained high approval ratings with clients quantified through efficiency scores
and performance evaluations.

Maven BPO Services April 2005 - Jan 2007

Senior Process Executive

Assembled a dynamic team of 15 junior staff and mentored them within their roles to facilitate their growth and enable the
retention of their talents.
Liaised closely with leadership and clients to optimize the functioning of processes.
Developed the plan, and structure of the training program in compliance with staffing requirements to share knowledge of
best practices with the trainees. Collaborated with subject-matter experts and development teams.
Deloitte Consulting April 2004-Aug 2005

Process Associate
A healthcare processing role within one of the "Big Four" consulting organizations.
Processed hospital pending claims and coordinated outbound calls with insurance providers & patients.
Provided premium customer service and oversaw all components of systems issues & technical aspects of the project.

EDUCATION

Little Flower Degree College Class of 2003

B.Com Computers

SKILLS

Project Management| Business Process Improvement| Results Oriented | Risk Management & Mitigation| Effective Multi Tasker|
Agile Methodologies| Client Oriented| PMO Leadership| Resource Allocation| Portfolio Management| Quality Assurance| Risk
Management| Stakeholder Communication| Performance Metrics.