Putting a call on hold

LEDs 1. Press the Hold button to put your active call on hold.
Table 1: Call/Line Appearance Button LEDs 2. To resume the call when there is more than one call on hold, do one of the following:
• Press the call/line appearance button.
• Scroll to the call and press the Resume softkey or the OK button.
LED Description
3. To resume the calI when there is only one call on hold, do one of the following:
Steady green Call/line appearance is active. • Press the Hold button.
Slow blinking green Call/line appearance is ringing. • Press the call/line appearance button.
Fast blinking green Call/line appearance is on hold. • Press the Resume softkey.
• Press the OK button.
Very fast blinking green Conference or Transfer is pending.
Steady red Call/line appearance is selected and will be used when you
Transferring a call
go off-hook. It remains steady red while you use the call/ 1. If the call you want to transfer is not your active call, press the call/line appearance button for
line appearance. the call you want to transfer.
2. Press the Transfer button.
Off Call/line appearance is available.
3. Dial the telephone number, call the person from the contacts list, or call the person from the
call log.
Table 2: Feature Button LEDs 4. Press the Transfer button or the Complete softkey to transfer the call.

LED Description Conference calls

Steady green Feature is active. Making a conference call
1. While active on a call, press the Conference button.
Blinking green Feature is pending (request is being processed and not
immediately available). 2. Do one of the following:
• Dial the telephone number.
Blinking red Feature is shown on the phone display.
• Call the person from the contacts list.
Off Feature is not active. • Call the person from the call log.
3. Press the Conference button or the Join softkey to add the person to the existing call.
Scrolling and navigation Adding a person on hold to a conference call
A navigation icon appears in the phone display to indicate that you can scroll to more options or
1. From the Phone screen, select your active conference call.
information. Use the right and left navigation arrows to go to other screens or to move the cursor
right or left when entering text. When you scroll to a line on the display, that line is selected. 2. Press the Conference button.
3. Do one of the following:
The softkey labels will change according to the options available for the selected line. The OK button
is a shortcut for the default action. For example, when you select an entry in your contacts list, • Press the call/line appearance button for the call on hold. Be sure not to choose the
pressing the OK button places a call to that person. call/line appearance button for the call that is on soft hold.
• Scroll to the call on hold, and press the Resume softkey.
Answering and making a call 4. Press the Join softkey or the Conference button to add the person to the conference call.
Answering a call Dropping the last person added from a conference call
While active on a conference call, press the Drop button.
1. If you are not on another call, do one of the following:
• Lift the handset.
• Press the call/line appearance button whose green LED flashes for the incoming call.
Advanced telephone features
The features that are available to you depend on what your administrator has assigned to your
• Press the Answer softkey if one appears.
telephone. A few of the most commonly administered features are explained below. For more
• Press the Speaker button to answer using the speakerphone. information about all the features that are available for your extension, contact your system
• Press the Headset button to answer using the headset. administrator.
• If you are using a wireless headset, press the ON button. Forwarding a call
2. If you are on another call, do one of the following:
1. Press the CFrwd feature button.
• Press the call/line appearance button whose green LED flashes for the incoming call. You hear a dial tone prompting you to dial the forwarding number.
• Press the Answer softkey if one appears. 2. Dial the number you want to forward your calls to.
Making a call After you dial the number, you hear a confirmation tone.
1. Lift the handset, press the Speaker button, press the Headset button, or press an available 3. To turn call forwarding off, press the CFrwd feature button.
call/line appearance button. The forwarding icon no longer appears on the top line of your phone display, and the green
2. Dial the number you want to call. LED next to the feature button turns off.
Send all calls 5. To edit the name or number, scroll up or down and edit as appropriate.
6. Press the Save softkey or the OK button.
1. Press the SAC feature button to send all calls to coverage.
2. To turn the feature off, press the SAC feature button.
Avaya Menu
Calling a person from the corporate directory You can use the Avaya Menu to adjust and customize phone settings, configure call logging, select
1. Press the Directory feature button. the display language, view network settings, and log out.
2. Use the dialpad keys to start spelling the last name of the person you want to call. The Avaya Menu has six sub-menus:
3. Press the Next feature button to view the next name alphabetically in the directory, if
necessary. Screen/Sound Lets you adjust the display brightness and contrast, select
4. Press the Make Call feature button when you see the name you want. your ringing pattern, turn button click sounds on and off, and
5. To exit the Directory, press the Phone/Exit button or the Exit softkey. turn error tones on and off.
Contacts Call Settings Lets you turn the call timer display, visual alerting, and show
Calling a person from the contacts list incoming calls on or off; set the redial option; and set the
1. Press the Contacts button. audio path to speakerphone or headset.
2. Scroll up or down to select the person or number you want to call.
Applications Lets you turn call logging on and off as well as turn logging of
3. Press the OK button or the Call softkey.
bridged calls, line calls, and line calls answered by others
Adding a new contact on and off.
1. Press the Contacts button.
2. Press the More softkey. Advanced Lets you select the display language; set automatic gain
3. Press the New softkey. Options control on the handset, headset, and speaker; or initiate a
4. Enter the name using the dialpad. To enter characters using the dialpad: manual backup/restore if you have a backup/restore file
a. Press the number key that corresponds to the letter or number you want to enter until server. See your system administrator for more information.
the letter or number is displayed.
b. Pause before entering the next character if the characters are on the same key. Network Shows a summary of network-related parameters for your
c. To enter a space, press 0. Information phone, such as IP parameters and Quality of Service.
d. Enter remaining letters or numbers.
e. Press Bksp to delete the last character.
Log Out Lets you log out of your telephone to prevent unauthorized
5. Press the OK button or the OK softkey. use during your absence.
6. Enter the telephone number as you would if you were dialing it directly.
7. Press the Save softkey or the OK button. Changing the language
Editing a contact 1. Press the A button.
1. Press the Contacts button. 2. Press # to scroll to Advanced.
2. Scroll to the contact you want to edit. 3. Press * to select Advanced.
3. Press the Details softkey. 4. Scroll to Advanced Options.
4. Press the Edit softkey. 5. Press the Select softkey or the OK button.
5. Scroll up or down to choose the field you want to edit. 6. Select Language.
6. Use the dialpad and softkeys to make changes to the contact information. 7. Press the Select softkey or the OK button.
7. Press the Save softkey or the OK button to save your changes. 8. Scroll up or down to select a display language.
9. Press the Select softkey or the OK button to change to the selected language.
Call log 10. Press the OK button to confirm selection.
Calling a person from the call log
1. Press the Call Log button.
For more information
Go to www.avaya.com/support for latest support information, including user guide, administrator
2. Scroll to the left or right to view a separate list of all, missed, answered, or outgoing calls.
guide, installation and maintenance guide, interactive document, and software downloads.
3. Scroll up or down to select the person or number you want to call.
4. Press the Call softkey or the OK button. 16-601447
Issue 3
Adding an entry from the call log to your contacts list February 2010
Comcode
1. Press the Call Log button. 700445976
2. Scroll to the number you want to add to your contacts list.
3. Press the Details softkey.
4. Press the +Contact softkey.
Avaya 1608/1608-I IP Deskphone
Quick Reference