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FBS Quarter 4 LAS 1 Week 1

This document outlines a learning activity for students in the Food and Beverage Services course, focusing on taking and processing room service orders. It includes instructions on demonstrating telephone etiquette, setting up trays and trolleys, and serving food and beverages to guests. Additionally, it provides a detailed procedure for conducting a room service telephone conversation and emphasizes the importance of personal hygiene.

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37 views

FBS Quarter 4 LAS 1 Week 1

This document outlines a learning activity for students in the Food and Beverage Services course, focusing on taking and processing room service orders. It includes instructions on demonstrating telephone etiquette, setting up trays and trolleys, and serving food and beverages to guests. Additionally, it provides a detailed procedure for conducting a room service telephone conversation and emphasizes the importance of personal hygiene.

Uploaded by

Fya Sper
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PDF, TXT or read online on Scribd
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Food and Beverage Services

QUARTER 4 LAS Number 1


Name of Learner: Grade/Section:
Teacher: _________________________ Date Submitted:

LEARNING ACTIVITY SHEETS

TOPIC: Take and Process Room Service Order


1. Demonstrate the room service telephone conversation following the
telephone etiquette.
2. Master the setting up of trays and trolleys
3. Perform and serve the food and beverage orders to guest by following the
room service procedure.
Background Information for Learners

In this lesson, you will learn about the room service which is one of the competencies
in the Food and Beverage Services. You will also learn how to take and process room service
orders, how to set –up trays and trolleys, how to present and serve food and beverage orders,
how to present room service account, also how to clear away room service equipment. One
thing is more exciting in this section is it will help you more in developing your communication
and demonstration skills by following the given establishment standard procedure.

DEFINITION OF TERMS
Room Service – Also known as “in-room dining”, one of the offered services in the hotel
where the guest orders will be delivered to their rooms.
Credit Card – A small plastic card issued by a bank, allow the holder to purchase goods and
service on credit.
Trolley - Used in serving guest orders or used in delivering foods to the rooms
Cutlery – Are the materials used in dinning, like dinner knife, dinner fork.
Bill Folder – It is where the bill and the payment of the guest are being put.

Taking Room Service Order Procedure


Have you tried to check in a hotel and restaurant? Where you simply stay in the room
and when you just wait for the waiter or FBSA serve you for your request? That type of
service is what we call a room service.
Room Service also known as “In- room dining”, one of the offered services in the hotel
where the guests orders will be delivered to their rooms.
 The room service is one of the highlights in the food and beverages services
because guests are given the chances to enjoy consuming their food while staying in
the hotel room which is or that consider as a unique service in the hotel and
restaurant.

Note: Practice Personal Hygiene protocols at all times. – M.Huliganga 1


 Room service is also advantage to the guests because they save their time and effort
in going to the dining area especially those who have a busy schedule.
 To explore more about room service, learn about the sequence of the room service
telephone conversation, the first step in the room service. This is the indication that
room service is requested.
 The first thing to take up a room service is to have a call to the receptionist where the
guest have to make the first move for any request.
 The receptionist will follow for more inquiries regarding the guest’s orders and
request.
 The receptionist must make it sure that they get the correct information and must
accommodate the guest in a warm and pleasant manners

This is the flow in taking up the room service through telephone conversation.
A. ROOM SERVICE TELEPHONE CONVERSATION:
1. Answer the telephone on the first ring.
2. State room service department and greet the caller
3. Get the caller’s: a. Room Number b. Full name of the caller
4. Take the order of the customer (the customer will instantly state hid order base from
the menu in the room.)
a. Listen and write the order of the guest
b. Do the suggestive selling
c. Repeat the order and confirm for the finalization.
5. Ask the guest for the time of delivery of the food and how the guest wanted to settle
his/her bill (is it in cash, credit card or charge to the account.)
6. Thank you & bid goodbye

Read and understand the sample script of the room service attendant on how it is done.
Familiarize the procedure, making sure to speak clearly and fluently to make it
understandable to the guest
Room Service Telephone Conversation Script
Attendant: Hello, good morning room service department. This is (NAME) speaking. How
many I help you?
Guest: Good morning. Can I order for my breakfast?
Attendant: Yes, ma’am/ sir. But before that may I know who’s in the line and your number
please? Or your complete name and your room number please.
Guest: I am (NAME) and my room number is 143.
Attendant: Ma’am, we have 3 types of breakfast: Continental, Traditional and American
breakfast. What would you prefer maám?
Guest: Traditional Breakfast
Attendant: In traditional breakfast, we offer 2 types of main course. We have pork adobo
with 1 cup of rice and fried chicken with 1 cup of rice. Which one would you like to have
ma’am/ sir?
Guest: Pork Adobo
Attendant: We offer fresh fruits, ma’am/ sir. Would you like to have 2 slices of mango, 2
slices of melon or 1 piece of banana?

Note: Practice Personal Hygiene protocols at all times. – M.Huliganga 2


Guest: 2 slices of mango
Attendant: We also offer fresh juice. Would you like Fresh Mango juice or pineapple juice?
Guest: Mango Juice
Attendant: For the bread ma’am/ sir, would you like to have a butter or cheese bread?
Guest: Cheese bread.
Attendant; How about coffee ma’am/ sir, we have latte, black coffee and cappuccino.
Guest: Latte please.
Attendant: Ok ma’am /sir. What time would you like your foods to be delivered ma’am/ sir?
Guest: At exactly 8:00 in the morning.
Attendant: Alright ma’am /sir. I will repeat the details of your order. You ordered traditional
breakfast and it consists of 1 cup of rice with pork adobo, 2 slices of mango, mango juice,
cheese bread and latte. It will be delivered in your room at exactly 8:00 am. Did I get your
order right ma’am/ sir?
Guest: Yes, that is correct.
Attendant: By the way ma’am/ sir, in what way would you like to settle your bill? Is it in
cash, credit card or charge to your room?
Guest: Charge to my room.
Attendant: Alright ma’am/ sir. Is there anything else you need ma’am/ sir?
Guest: No. / None so far.
Attendant: Ok ma’am /sir. Thank you so much for calling and if you have some inquiries
don’t hesitate to call (NAME OF HOTEL, ROOM SERVICE DEPARTMENT). Have a nice
day

Learning Activity Sheet Number 1: Room Service Telephone Conversation


Directions:
1. Perform as the hotel receptionist wherein a certain guest ask for a room service in
the hotel. Record a telephone conversation following the flow in taking up the room
service through telephone conversation.
2. Submit your output to your teacher.
3. For modular students. Make a script in taking up room service through telephone and
submit to your teacher.

LEARNING ACTIVITY 2: Journal Writing


I learned that ______________________________________________________________
_________________________________________________________________________
_________________________________________________________________________
_________________________________________________________________________
I realized that ______________________________________________________________
_________________________________________________________________________
_________________________________________________________________________
_________________________________________________________________________
_________________________________________________________________________

Note: Practice Personal Hygiene protocols at all times. – M.Huliganga 3

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