RAJAN CHUGH

GHAZIABAD, INDIA – 201011 PH. 9971121154 EMAIL CHUGHRC27@GMAIL.COM

WWW.LINKEDIN.COM/IN/RAJAN-CHUGH-BB627523
SENIOR PROJECT MANAGER | EXPERTISE IN PMO, SERVICE DELIVERY AND RESOURCE MANAGEMENT

STRENGTHS PROFESSIONAL SUMMARY

 Visionary Leadership and Team Building Senior Manager in Program Support Office with over 20 years of proven expertise in
 Analytical Problem Solving and Strategic orchestrating seamless project operations and enabling project managers to achieve
Thinking strategic objectives. Certified in Prince2, PMP, and ITIL, with a specialization in project
 Adaptability to High-Pressure coordination, documentation, and daily operational management. Skilled in developing
Environments and implementing efficient workflows, optimizing resource utilization, and maintaining
 Effective Communication and Relationship compliance across multi-project portfolios. Demonstrated excellence in cross-functional
Management collaboration, stakeholder communication, and delivering actionable insights through
 Proactive Decision-Making and Goal advanced analytics. Committed to driving organizational success by supporting project
Orientation managers with high-quality documentation, strategic planning, and operational oversight.

CORE COMPETENCIES WORK HISTORY

 Program and Project Coordination Sopra Group
 Multi-Project Portfolio Management SBS formerly (Sopra Banking Software), Noida, India
 Advanced Documentation Practices Senior Manager – Program Support Office - (2022 – Present)
 Project Management Managed end-to-end PMO functions for a product management company, ensuring alignment
 Resource Planning and Optimization with organizational goals.
 Workflow Design and Implementation  Ensured availability of updated data for monitoring, evaluation, and reporting of project
 Risk Analysis and Mitigation Strategies progress. Oversaw daily project operations, addressing issues proactively to ensure
 Budgeting and Financial Planning smooth implementation.
 Agile and ITIL Methodologies  Maintained timelines and quality of deliverables, preparing comprehensive reports on
 Demand Management achievements and challenges.
 Stakeholder Engagement and  Conducted data analysis and evaluations to generate insights for program improvements.
Communication  Organized and facilitated weekly and monthly team calls to review project updates and
 Service Delivery Excellence future plans. Attended domain head meetings, recorded minutes of meetings (MOM), and
 Data Analytics and Reporting tracked follow-up actions.
 Change and Transition Management  Prepared supply plans and resource management reports, aligning actual versus
 Compliance and Quality Assurance forecasted data. Coordinated and planned training programs on information security,
 Leadership and Team Development agility, and compliance standards.
 Strategic Business Alignment  Developed and monitored yearly (V3) budget forecasts to support strategic planning.
 Supported additional activities assigned by leadership, ensuring adherence to high-
quality standards.
TECHNICAL SKILLS
Key Achievements:
 Advanced MS Excel, PowerPoint, Access,  Designed and implemented training frameworks, improving team agility and
Word compliance readiness.
 SAP Administration  Created comprehensive dashboards to monitor project KPIs, enhancing decision-
 Power BI making efficiency.
 Smartsheet  Successfully optimized resource allocation, reducing bottlenecks and improving
 Clarity delivery timelines.
 Execview
 Workflow Automation Tools Sopra Steria India Ltd., Noida, India
Manager Operations – PMO - (2005 – 2022)
 Directed PMO operations for a business process outsourcing company, supporting high-
EDUCATION
value banking vertical clients.
 PGDM – Business Administration  Handling a Function of 3 Leads – OPS/PMO and 9 Executives (dotted)
(International Business & Marketing)  Facilitated service management and reporting, addressing ISL failures through proactive
IMT, Ghaziabad tracking and resolution.
 B.Com – Commerce  Coordinated with third-party software licensing teams and clients, ensuring timely
Delhi College of Arts and Commerce, delivery of critical resources.
Delhi University  Prepared supply plans and dashboards to align actual versus forecasted service
management data.
 Acted as the information repository, providing consultancy and maintaining up-to-date
documentation.
 CERTIFICATIONS  Mentored team members, fostering skill development and addressing knowledge gaps.
 Handled all commercial contract management deliverables within SLA requirements.
 Prince2 Certified  Produced management information (MI) reports for internal stakeholders, enabling
 PMP Trained strategic decision-making.
 ITIL V3 Certified  Oversaw the time and billing processes for multiple projects, ensuring accuracy and
 Six Sigma Yellow Belt adherence to deadlines.
 Implemented Six Sigma and Lean methodologies, driving efficiency and resource
optimization.
ACHIEVEMENTS & ACTIVITIES
 Managed SAP administration for client accounts, supporting IT resource utilization.
 Recognized with "Pat on the Back" awards  Assigned resources to various BSP projects and maintained task creation and closure
for exceptional contributions to project workflows.
operations at Sopra Steria in 2007 and  Produced detailed MI reports for senior management, supporting data-driven decision-
2010. making.
 Designed and implemented resource Key Achievements:
management strategies that significantly  Designed project tracking and reporting systems using Clarity (NIKU), streamlining
enhanced operational efficiency. operations.
 Conducted enterprise-level workshops on  Improved team efficiency by implementing structured quality frameworks and Six Sigma
SAP project planning and Oracle Project practices.
Accounting.  Successfully transitioned large-scale client operations, ensuring uninterrupted service
 Commended for innovative solutions that delivery.
aligned project deliverables with business
objectives, driving organizational growth. Arya Manufacturing Ltd., India
Business Development Manager - (2001 – 2005)
 Led regional business development efforts, driving substantial revenue growth in the
ACHIEVEMENTS DURING THE food processing sector.
PROJECT  Conducted in-depth market research to identify and capitalize on emerging
opportunities.
 Created a Dashboard to gauge the
 Fostered long-term client relationships, delivering customized solutions to meet unique
effectiveness of Management for Various
needs.
Project Tranches
 Developed strategic sales plans to expand market reach and enhance brand visibility.
 Constructive analysis on New Business
Migration, Demand & Planning
 Formed resource management reports to
Xansa India Ltd., India
track TAT of req. closure, source and no. Marketing Manager - (1995 – 2001)
of resource hired etc  Orchestrated franchise development campaigns, achieving significant market expansion
 Prepared & suggested new business in Northern India.
strategies for organizational growth  Supervised marketing teams to deliver successful promotional activities and meet sales
objectives.
 Conducted competitor analysis to refine strategies and maintain a competitive market
LANGUAGES position.
 Established onboarding and training programs for franchisees, ensuring operational
English
readiness.
Hindi
NIIT Ltd., India
Senior Sales Officer - (1991 – 1995)
 Executed innovative sales initiatives, resulting in increased revenue and customer
engagement.
 Organized promotional events and roadshows to enhance brand visibility and market
penetration.
 Analyzed competitor data to inform pricing strategies and maintain market
competitiveness.

CAREER OBJECTIVE
To excel in a senior leadership role in program and project support, leveraging extensive
experience in operational excellence, resource planning, and strategic oversight to drive
impactful outcomes. Committed to enabling project managers to deliver transformative
solutions that align with organizational growth and innovation.