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Pritam Baruah is a Subject Matter Expert in Google Ads with a Bachelor of Commerce in Accounting and Finance from North Eastern Hill University. He has extensive experience in managing Google Ads products, handling client inquiries, and providing training and support for campaign implementation. Previously, he worked as a Process Executive at Teleperformance, focusing on Amazon Seller Support and troubleshooting seller issues.

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Ditsha Bagri
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10 views2 pages

Sample

Pritam Baruah is a Subject Matter Expert in Google Ads with a Bachelor of Commerce in Accounting and Finance from North Eastern Hill University. He has extensive experience in managing Google Ads products, handling client inquiries, and providing training and support for campaign implementation. Previously, he worked as a Process Executive at Teleperformance, focusing on Amazon Seller Support and troubleshooting seller issues.

Uploaded by

Ditsha Bagri
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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PRITAM BARUAH

SUBJECT MATTER EXPERT (GOOGLE ADS)

EDUCATION
North Eastern Hill University
2014 - 2017

Bachelor of Commerce

Honors in Accounting and Finance


CONTACT
Certified for Microsoft Office Tools and Account & Tally
+91 9089165405
Shillong
pritambaruah4u@gmail.com
linkedin.com/in/pritam-baruah- WORK EXPERIENCE
783a73141
Cognizant Technology Solutions || Subject Matter Expert (Google
Shillong, Meghalaya
Ads Product)

03/2019 – Working Gurgaon


SKILLS
Roles as a Subject Matter Expert (Product)
• Specialized in Google Search
• Ads, Display, YouTube and
• Handle first level of consults, discern whether the addressed
App marketing
concerns can be resolved internally, or would need
• Google Merchant Center
intervention from higher level teams
• Google Analytics
• Be go-to person in addressing product inquiries from the team
• Proficient in Microsoft Office
• Help Leadership team with RCA based knowledge
tools (Excel, Powerpoint,
improvement plans, facilitate trainings for product, tools and
Word, etc)
process refreshers/expansions
• Basics of Facebook, Bing Ads,
• Help in controlling consult volumes to other teams by
Amazon and Kenshoo tool
conducting RCA for exceeding TAT, multiple interactions and
invalid consults
STRENGTHS
SEM, UAC, Display ••••• Roles as a Senior Executive

YouTube •••• • Worked with high profile offshore and onshore LCS clients of
Google (Amazon, Lenskart, SBI, Tru Hair for implementation and
Shopping •••• optimization)
• Client handling, root cause analysis of the issues, solving tickets,
Analytics ••• resolving escalations, analyzing campaign performance and
Merchant Center ••• •
optimizing campaigns
Coordinate with Google products and engineering team, flag
problems and provide feedback on issues in UI
COMPETENCIES • Supporting clients in implementation of campaigns, ads,
audiences and conversion tracking and Google Ads policies
• Desire to learn and adapt • Supporting team with product related queries, reviewing
• Prioritize work and manage tickets and help in resolving customer queries at earliest
workloads
• Confident and active
approach to work Teleperformance || Process Executive
• Multitasking 09/2017 – 03/2019 Jaipur
• Team player
• Amazon Seller Support
Professional Training • Managing sellers’ accounts and supporting Amazon sellers in
• Learning online web uploading feed and managing their promotions in Amazon
developing from Udemy • Troubleshooting tickets and escalations of sellers
• Managing and supporting team with product related queries
and providing quickest resolution

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