COLLEGE OF HOSPITALITY AND INSTITUTIONAL MANAGEMENT

FUNDAMENTALS IN FOOD SERVICE OPERATIONS

POINTERS TO REVIEW

1. 2 GENERAL TYPES OF FOOD AND BEVERAGE SERVICES (FORMAL AND INFORMAL)

2. STYLES OF TABLESERVICE
3. RUSSIAN SERVICE
4. FRENCH SERVICE
5. AMERICAN SERVICE
6. ENGLISH SERVICE
7. BUFFET SERVICE
8. LAURIAT SERVICE
9. SEQUENCE OF SERVICE (TABLE SERVICE SEQUENCE)
10. WINE SERVICE
11. MENU (ALA CARTE AND TABLE D’ HOTE)

RESTAURANT RESERVATION SCRIPT (TELEPHONE)

Table Reservation (Phone ringing 3x……..)

RESERVATIONIST: Good day! Fatima Restaurant. Miguel speaking, may I know who’s on the line?

GUEST: I am Carmela Montecarlos, I would like to have a dinner reservation.

RESERVATIONIST: In what specific date ma’am?

GUEST: We will come to your restaurant on August 1.

RESERVATIONIST: What time will you be dining with us, ma’am?

GUEST: I think 6 o’clock in the evening.

RESERVATIONIST: How many persons will be joining with you, ma’am?

GUEST: I need a reservation for 2 persons only

RESERVATIONIST: Okay ma’am. I’ll just check if there’s no other reservation on that date that you’ll be coming. Ma’am,
I’m glad to inform you that the specific date that you’ve been giving us is free. We have a table for two, may I know your
contact details ma’am?

GUEST: My address is Marulas St. Villa Corazon Subdivision., Del Rosario, Valenzuela City. And my cellphone number is
09152637884.

RESERVATIONIST: Alright ma’am, I repeat. Your dinner reservation for two is on the 1st of August at 6 o’clock in the
evening, your address is Marulas St. Villa Corazon Subdivision., Del Rosario, Valenzuela City. And your cellphone
number is 09152637884. Am I correct ma’am?

GUEST: Yes! That’s right.

RESERVATIONIST: Okay ma’am, your dinner reservation is noted. Is there anything that I can help you ma’am?

GUEST: I would love to have a glass of champagne for our drinks.

RESERVATIONIST: Of course ma’am, and by the way ma’am our restaurant is located at 143 Parada Avenue Valenzuela
City.

GUEST: Okay, thank you for assisting me, Mr. Miguel.

RESERVATIONIST: It’s my pleasure, ma’am, thank you for choosing Mochi’s Restaurant, we’ll be expecting you on
August 1 at 6 o’clock in the evening. Thank you for calling Fatima Restaurant and Have a good day ma’am. Bye!

……………………………………………..END………………………………………………..

ROOM SERVICE- 1 TELEPHONE OPERATOR SCRIPT

PREPARED BY:
MR. MIGUELITO E DE GUZMAN, MSHM, CHP, CHE.
 COLLEGE OF HOSPITALITY AND INSTITUTIONAL MANAGEMENT

FUNDAMENTALS IN FOOD SERVICE OPERATIONS

ROOM SERVICE (Phone Ringing 3x…….)

FILIPINO BREAKFAST

RSTO: ROOM SERVICE TELEPHONE OPERATOR

GST: GUEST

RSTO: Room service outlet, Good morning. This is Miguel speaking how may I help you?

GST: Hi Miguel, this is Princess from room number 1404 and I would like to order Breakfast.

RSTO: Good morning Ms. Princess. For our breakfast, we have Filipino breakfast, Continental Breakfast, and American
breakfast. Which do you prefer ma’am?

GST: I prefer Filipino breakfast, one Tapsilog, one coffee and juices.

RSTO: All right ma’am, you want a Filipino breakfast, may I suggest to you some of our juices? We have orange juice,
pineapple juice, strawberry, and grape juice. What would you like ma’am?

GST: Pineapple juice, please.

RSTO: and for your Tapsilog ma’am, how would you like your egg to be cooked? Scrambled or sunny side up?

GST: Sunny side up, please.

RSTO: And for your coffee ma’am we have black coffee, Americano, espresso, and decaffeinated, which one do you want
ma’am?

GST: Brewed coffee, please.

RSTO: Okay ma’am, may I repeat your orders? For your juice, you have Pineapple juice, for your breakfast, you’ll have a
Tapsilog, Sunny-side-up eggs, and for your coffee ma’am, Brewed coffee. Did I get your order, correct ma’am?

GST: Yes, it is!

RSTO: Thank you Ma’am and your total bill is 950.00 pesos, if I may ask Ma’am, how would you like to settle your bill?
Are you going to pay it through cash or am I charging it to your room?

GST: Charge it to my room.

RSTO: Thank you for that information Ma’am, May I know what time will be delivering your order ma’am?

GST: 9:00 AM

RSTO: Okay ma’am, just wait for a while and I’ll be there in your room 1404 at 9 am. Is there anything else that I can do
for you?

GST: That would be all, Thank you!

RSTO: Thank you for calling Room Service Ma’am Princess have a nice day!

ROOM SERVICE-2 SETUP SCRIPT

RSTO: (knock, knock, knock at room 1404) Room service! Good morning!

DOOR OPENING…….

RSTO: Good morning Ma’am, I am Segro your Room Attendant for today. May I come in ma’am?

GST: Yes! Sure!

RSTO: Thank you! Ma’am, would you like me to set up your order to your table or I’ll just leave it on the trolley?

GST: To the table, please.

RSTO: Okay ma’am (serve the table) Your breakfast is ready Ma’am, please have a sit ma’am. May I lay down the table
napkin on your lap?

GST: No, I can manage. Thank you!

PREPARED BY:
MR. MIGUELITO E DE GUZMAN, MSHM, CHP, CHE.
 COLLEGE OF HOSPITALITY AND INSTITUTIONAL MANAGEMENT

FUNDAMENTALS IN FOOD SERVICE OPERATIONS

RSTO: Thank you! And Enjoy your meal ma’am!

Excuse me, Ma’am, would you like me to fix the curtain? So you could enjoy the beautiful scenery outside of our
hotel or would you like me to play some relaxing music while you’re eating?

GST: Yeah sure that would be great, thank you!

RSTO: Okay Ma’am, the curtains are fixed, Is there anything else that I can do for you, Ma’am?
Excuse me, ma’am, after 30 minutes I’ll be back to get your soiled dishes. Enjoy your meal again ma’am!

(After 30 minutes) Knock, knock, knock

RSTO: Good morning again ma’am, I’m here to get your soiled dishes. May I come in? Thank you! We would like to thank
you ma’am for choosing and staying at our hotel. Thank you and I hope to see you again. We’re happy to serve you.
Have a good day Ms. Princess. Goodbye!

………………………………………END………………………………………….

WINE SERVICE SCRIPT

This will be the script for the Wine Service.

The scene is going to be after the guest ordered their meal and they are now ready for the wine service.

Materials Needed:
 1 corkscrew
 1 saucer
 1 Red wine glass
 1 serviette
 1 Red wine (Merlot)

Student: Good evening! Welcome to Café Lorenzo, I am Joel Leuterio and I'm going to be your sommelier for this evening,
May I know who is the host tonight?

Guest: Oh it’s me!

Student: OK here is our Wine menu.

Guest: Oh Thanks, After a few minutes ,

the sommelier will come back to the guest.

Student: Did you find a wine that will suit your taste buds tonight?

Guest: I think we may do Merlot tonight. Any recommendations?

Student: I would recommend a White Hall Lane Merlot harvest from Napa Valley in 2017. This 750 ml bottle contains 13.8
% of alcohol content which brings a taste full of lush red fruit flavors with a soft, chocolate note from aging in oak
barrels.

Guest: OK sounds good, I like it already!

After the order, take the bottle of wine and show it to the guest, Proper showing, Then Open the bottle and let the
guest taste an ounce of the wine,

Guest: Oh I like it, that's so nice.

After pouring the glass, first the lady, then the host, then put the wine near the host,

Student: OK Ma’am, Sir, I hope you enjoy your bottle of merlot together with the excellent dinner of your choice!

………………………………………..END……………………………………….

PREPARED BY:
MR. MIGUELITO E DE GUZMAN, MSHM, CHP, CHE.