SUCHITRA MOORTY

SENIOR MANAGEMENT PROFESSIONAL

Suchitra.moorty@gmail.com 9718949580

Professional Experience:
April 2022- Present; Business Correspondent Federation of India (BCFI) as Vice
President
Job Responsibilities-
 Take care of day to day operational activities of the organization like looking to requirements of
members and arranging physical and virtual meetings with respective industry stakeholders and
regulators.
 Garnering more memberships for the organization by connecting with all classes of Corporate
Business Correspondents and urging them to become BCFI members.
 Onboarding different organizations in the Financial Inclusion space as associate members. These
organizations are not Corporate BCs but have services which could enhance revenue streams for
BCFI members
 Ensuring timely receipt of annual membership and associate membership fees and sharing
invoices and certificates.
 Preparation of notice and agenda for all board meetings, AGMs and EGMs. Also, prepare the
minutes of the conducted meetings and follow up on actionable items with concerned officials.
 Take care of the maintenance of the BCFI’s website. Get profiles of newly onboarded members
and associate members updated on the website.
 Take care of all activities on the official WhatsApp groups of the organization very meticulously.
 Liaise with external organizations whenever BCFI is an institutional partner for their events and
ensure that end to end activities are conducted with precision.
March 2021-April 2022; iCEGroup India as Process Head
Job Responsibilities-
 Took care of the end-to-end HR function; recruitment and selection to the exit formalities

 Formulated SOPs. Process Documents, Training Modules, KRAs and KPIs for all functions
keeping in mind best practices.
 Wrote content copy for all events- physical, virtual and hybrid events being hosted by the
company.
 Revamped the company’s website. Wrote blogs for the website and social media
handles.
 Took care of the organization’s social media handles. Had been instrumental in furthering

the company’s social media reach.

 Took care of Business Development; prepare proposals, liaised with prospective clients, and
helped get them on-board.

July 2019- February 2021; STORY Experiences as Head -Multi-

Functional Processes

Job responsibilities-
 Took care of the entire domain of HR services- Hiring, Retaining, Employee Motivation,

 Learning and Development and Payroll Processing.

 Implemented HRMS in the organization and trained all the employees in its usage.

 Played an important role in Client Servicing. Liaised with both International and Domestic

 Clients.

 Handled all Technological upgradations for the company by handling the third partner

 vendors.

 Trained the staff on using the expense management s and workflow management softwares.

 Made step-by-step training modules for all softwares being operated in the organization.

 Maintained all important strategic data of the company on the cloud.

 Curated content as and when needed. I wrote scripts, stories, jingles, poems, blog posts and
emailer content
  Handled the organization’s social media handles.

Previous Experience-
October 2017- July 2019; Luxury Living as General Manager
Took care of the entire Operations domain. On-boarding new hotels as preferred partners, liaising
with travel agents, reservations and handling the company’s social media handles and mobile app.
Devised the loyalty programme for the travel agents. Initiated the company’s newsletter.

June 2016- September 2017; Just Click Travels Private Limited as Operations Head
Set-up and spearheaded the domestic money transfer vertical for offering remittance services for
customers through the company’s retailer and distributor network in collaboration of Yes Bank’s Yes
Money service. Established the customer care department and trained the employees on the
products and soft skills. Prepared periodic tests to gauge understanding and re-trained them if need
arose.

April 2012- May 2016; Sugal and Damani Utility Services Private Limited as Head-
Operations
Took care of different business verticals like, travel reservations, prepaid recharges, bill payments
and initiated and spearheaded the Domestic Money Remittance vertical. Prepared process notes,
training modules and SOPs for all processes. Also, prepared the employee handbook and training
modules for all products offered by the company. Formulated training sessions and prepared
training modules. Was actively involved in the development of the Database System for managing
Retailer- Distributor network’s details and transaction records. Curated content for website,
circulation within the network and with clients, press releases, etc.

November 2009-February 2011; Citigroup as Senior Research Associate

August 2007-Jun 2008; Dish Network as Manager- Communications

October 2006-August 2007; Addison Search as HR Generalist

August 2003-January 2006; BSES Limited as Senior Officer

Online Content Writing Experience:
April 2008-Present
* Am a published author with Inkfeathers publishing. Have an anthology published in the book titled:

‘Everyone’s a stranger until they aren’t’.

* Wrote articles for online porta. sls such as www.demandstudios.com, www.ehow.com,
www.essaywriters.net, www.vworker.com, www.12manage.com and www.momspresso.com
* Have got exceptional reviews for published articles. Was a featured writer for a quarter on the

Demand Media Studios Portal.

* Have been awarded cash rewards and exemplary commendations for my blogs on
www.momspresso.com

Education:
- PG in Business Administration from the International Management Institute; 2001-
2003
- Bachelor of Commerce (Hons) from Jesus & Mary College, Delhi University; 1997-
2000.

Personal Details:
Name in Full: Suchitra Moorty
Phone Numbers: +91 9718949580/011-43728953
Email Address: Suchitra.moorty@gmail.com