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Practice

The document is a scripted conversation for booking a hotel room at Riverside Hotel. It includes prompts for the caller to provide personal details such as their name, dates of stay, phone number, and email address. The receptionist confirms the booking and expresses anticipation for the guest's arrival.

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4 views1 page

Practice

The document is a scripted conversation for booking a hotel room at Riverside Hotel. It includes prompts for the caller to provide personal details such as their name, dates of stay, phone number, and email address. The receptionist confirms the booking and expresses anticipation for the guest's arrival.

Uploaded by

Step A Look
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Spend 1 minute to fill in the blank with your details (use fake ones).

Do this conversation with your partner. The partner will take notes of your details.

Take turns.

Receptionist: Good morning, thank you for calling Riverside Hotel. How can I help you
today?

Caller: Hi, I'd like to book a room for two nights, please. My name is ________ __________.

Receptionist: Sure. Can you please spell your last name for me?

Caller: Yes, it's _________.

Receptionist: Thank you, Ms. ________. And when would you like to stay with us?

Caller: From the _____ to the _____ of August.

Receptionist: Great. We have a double room available for those dates. Could I have your
phone number, please?

Caller: Sure, it's _____________

Receptionist: Thank you. And could you also provide an email address for the booking
confirmation?

Caller: Yes, it's ____________@gmail.com.

Receptionist: Wonderful. Your booking is confirmed. We look forward to welcoming you to


Riverside Hotel.

Caller: Thank you very much!

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