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SCRIPT FBS Sequence ROOM SERVICE

The document summarizes the room service sequence from when a customer orders breakfast to when the staff delivers and collects the food. The customer orders a continental breakfast of toast, fruit, coffee and orange juice from her room. The staff delivers the food, sets it up for her, and collects payment. After an hour, the staff returns to collect the dishes and leftover food, returning the customer's change.

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Dianne Malto Rodica
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96K views3 pages

SCRIPT FBS Sequence ROOM SERVICE

The document summarizes the room service sequence from when a customer orders breakfast to when the staff delivers and collects the food. The customer orders a continental breakfast of toast, fruit, coffee and orange juice from her room. The staff delivers the food, sets it up for her, and collects payment. After an hour, the staff returns to collect the dishes and leftover food, returning the customer's change.

Uploaded by

Dianne Malto Rodica
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOC, PDF, TXT or read online on Scribd
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ROOM SERVICE SEQUENCE

*Customer wakes up and calls the room service to order his/ her breakfast*

*Phone rings*

Front desk: Good morning room service, (name) speaking, how may I help you ma'am?

Customer: Good morning, I would like to have my breakfast delivered in my room please?

Attendant: May I know your room number and name ma'am?

Customer: Yes, this is Ms. Vargas of room 2315.

Attendant: What do you like for breakfast ma'am? We have Continental, American and Filipino
breakfast.

Customer: What about your Continental breakfast? May I know it please?

Attendant: Wait for a minute ma'am, for our Continental breakfast, we have toasted bread, fresh
fruits, and your choice brewed or dark coffee and glass of mango-pineapple or orange.

Customer: Yeah, I’ll take it and with a brewed coffee and a glass of orange juice.

Attendant: Noted ma’am. Is there anything else ma'am would you like to add?

Customer: I guess that's all!

Attendant: May I repeat your order ma'am, you have Continental breakfast, with 2 slices of toasted
bread, slice of fresh fruits, brewed coffee and a glass of orange juice good for 1-person.

Customer: Sounds great!

Attendant: For your payment ma'am would you like it to be charged or thru cash?

Customer: Okay wait, I’ll pay it with cash, by the way how much is my bill?

Attendant: Your bill ma'am is 270 pesos; your bill will be sent together with your breakfast.

Customer: Ok. Sure.

Attendant: Please let me double check your room number which is 2315 under the reservation
name of Ms. Vargas.

Customer: Alright.

Attendant: Thank you for calling room service Ms. Vargas! Your breakfast will be delivered as soon
as possible.

1
Customer: Bye!

*Order for room service! *

Staff: Excuse me! the guest in court room charges for 2315.

Front desk: Okay I’ll just record it.

*Staff left*

*Preparing the tray of breakfast for room 2315*

Staff: Can I get the billing slip for 2315 room service?

Front desk: For a moment.

Staff: Thank you!

*Staff delivers the breakfast to room 2315*

Staff: Room service!

*Customer opens the door*

Staff: Good morning Ms. Vargas!

Customer: Good morning

Staff: Here we go with your breakfast, where would you like to place it?

Customer: Here please

*Staff prepares the table and the food in front of the customer*

Staff: For your Continental breakfast, you have 2 slices of toasted bread with chocolate. For
your fresh fruits, you have mango. Would you like me to open it for you?

Customer: Yes, please.

*Staff opens the food*

Staff: For your drinks ma'am you have mineral water, orange juice and a broad coffee. Would
you like me to pour it?

Customer: Yes, please.

Staff: Excuse me ma'am, I would like you to sign your bill.

*Customer signed the bill*

2
Customer: Hold for a moment please.

Customer: Excuse me.

Staff: To come back how many hours?

Customer: Okay you can get this after an hour, anyway I’ll be eating right now

Staff: Okay ma'am enjoy your meal and I will be back with your change ma'am

Customer: Okay, thank you!

*After an hour*

*Staff knocks on the door*

Staff: Room service!

Customer: Come in, you can get this.

Staff: By the way ma'am here's your change.

Customer: By the way for the change, you can keep it.

Staff: Thank you ma'am.

*Staff cleans the table and take away the food in the table*

Staff: Enjoy your day ma'am!

Customer: Oh sure! I'll close the door for you!

-THE END -

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