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ROOM-SERVICE-REVISED

The document is a script for a room service interaction between a guest and a room service attendant. It details the process of taking an order, confirming details, and settling the bill, including options for cash or room charge. The script also includes polite greetings and offers of additional services during the delivery of the order.

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Tristan Maude
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7 views

ROOM-SERVICE-REVISED

The document is a script for a room service interaction between a guest and a room service attendant. It details the process of taking an order, confirming details, and settling the bill, including options for cash or room charge. The script also includes polite greetings and offers of additional services during the delivery of the order.

Uploaded by

Tristan Maude
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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ROOM SERVICE SCRIPT GUESS: Oh wow. Yes. Let me try it.

Instead
of brewed coffee, give me a pot of
TAKING ORDERS: Americano Coffee please.
PHONE RINGING: ROOM SERVICE ATTENDANT:
ROOM SERVICE ATTENDANT: Americano Coffee. For your americano
Madayaw ug Mabuhay. Good Morning. coffee ma’am, would you like it creamy or
Room Service. Frencess speaking. How less sugar?
may I help you? GUESS: I prefer less sugar.
GUESS: Good Morning. I would like to ROOM SERVICE ATTENDANT: Less
order a meal for breakfast. sugar. Okay Ma’am, I would like to
ROOM SERVICE ATTENDANT: Oh, repeat your order. You ordered fresh
sure Ma’am/Sir. Can I get your name and mango juice, 3 pancakes with butter,
your room number please? white bread with sunny side up egg, and a
pot of americano espresso coffee with less
GUESS: Sure. I am Cess Vidal and my room sugar. Is that correct Ma’am?
number is 302
GUESS: Yes excellence.
ROOM SERVICE ATTENDANT: Thank
you very much Miss Vidal, for how many ROOM SERVICE ATTENDANT: Is there
person is your order? anything else you would like to add on or
any special request?
GUESS: For one.
GUESS: None so far.
ROOM SERVICE ATTENDANT: Okay
Ma’am, may I now take your order? ROOM SERVICE ATTENDANT: Ma’am
your bill is 450 pesos, how would you like
GUESS: I would like to order fresh mango to settle your account Ma’am? Would you
juice, 3 pieces of pancake with butter, 1 slice like to settle it via cash or room charge?
of bread with egg, and a pot of brewed
coffee please.
ROOM SERVICE ATTENDANT: For If CASH,
your bread Ma’am, would you like white Guest: I pay it cash
bread, wheat bread, or milk bread.
ROOM SERVICE ATTENDANT: Okay
GUESS: I prefer white bread. Ma’am, May I know the denomination of
ROOM SERVICE ATTENDANT: White your cash?
bread. Okay Ma’am. How about your Guest: 500 pesos
egg? Would you like sunny side up,
scrambled, or boiled egg?
GUESS: I want sunny side up If ROOM CHARGE
ROOM SERVICE ATTENDANT: Sunny Guest: Room charge please.
Side up. By the way Ms. Vidal, would you
like to try our Americano espresso drink
that is prepared by the best barista of
South East Asia?
ROOM SERVICE ATTENDANT: Okay
Ma’am, your food will be delivered in 15-
20 minutes. Thank you for calling, this is If CASH,
Frencess, have a nice day! Guest: Here
ROOM SERVICE ATTENDANT: I
ROOM SERVICE received 500php, here is your change
Ma’am, kindly sign it here on the receipt.
Note: Knock the door 3 times only, and say
“ROOM SERVICE”
Guest opens the door: If ROOM CHARGE

ROOM SERVICE ATTENDANT: ROOM SERVICE ATTENDANT: Will


Mabuhay ug madayaw. I am Frencess you please sign here ma’am, Thank you.
your room service attendant today. May I
come in? : What time would you like me to pick up
your soiled dishes Ma’am?
GUESS: Yes sure
Guest: Be back after one hour please.
ROOM SERVICE ATTENDANT: How’s
your day and staying here in our Hotel ROOM SERVICE ATTENDANT: Okay
Ma’am? Ma’am that is noted. If you need anything
else just call F&B Department, Thank
Guest: It’s great. you Ma’am and enjoy your meal.
Mabuhay ug madayaw!
ROOM SERVICE ATTENDANT:
Ma’am, where would you like me to put
your order? Would you like me to set it
up on your table or just leave it on the COLLECTING SOIL DISHES
tray/trolley? Knock 3x say “ROOM SERVICE”

Guest: Please do set-it up/Just leave it on the Guest opens the door
tray/trolley. ROOM SERVICE ATTENDANT:
Mabuhay ug madayaw Ma’am, I’m here
Offer Extra Service: to pick up your soiled dishes. May I come
in?
ROOM SERVICE ATTENDANT: Shall I
open the curtain to brighten up your Guest: Yes, please come in.
room ma’am or would you like me to ROOM SERVICE ATTENDANT: Thank
adjust your air-condition? you so much Ma’am, have a nice day!
Mabuhay ug madayaw!
Guest: No thanks.
ROOM SERVICE ATTENDANT: Do you
need anything else Ma’am?
Guest: None.

ROOM SERVICE ATTENDANT: Okay


noted Ma’am, here is your bill.

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