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Nasir AhmedResume (1).Docx
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Nasir AhmedALBERT SANJOY GOMES
📞 +91 9874857789 | ✉️ albetroz.18@gmail.com
Professional Summary
Results-driven Senior Process Associate with over 8 years of experience in Customer Relationship Management,
Operations Management, Supply Chain, and Logistics. Adept at driving process improvements, managing operational
efficiency, and leading teams to deliver business excellence. Strong analytical skills with a proven track record of
enhancing customer satisfaction and operational effectiveness. Seeking a challenging opportunity to contribute my
expertise and grow within a dynamic organization.
Core Competencies
Operations Management
Client Relationship Management
Supply Chain & Logistics
Vendor Development & Negotiation
Warehouse & Inventory Management
Budgeting & Cost Optimization
Project Planning & Execution
Customer Success & Issue Resolution
Process Improvement Initiatives
Data Analysis & Reporting
Team Leadership & People Management
Quality Assurance & Compliance
Microsoft Office Suite | Tally ERP 9 | ERP Systems
Professional Experience
Whole9yards Global Ecom Pvt. Ltd.
Senior Business Analyst – RMA | Jan 2025 – Present
Managed 10,000+ returns monthly across 5 warehouses, achieving 98% system accuracy for inventory updates.
Coordinated cross-functional teams, reducing return processing time by 20% through optimized workflows.
Forecasted warehouse space needs with 95% accuracy, preventing storage shortages.
Negotiated contracts with new warehouse partners, saving approximately 15% in annual storage costs.
Introduced automation in return intake processes, increasing operational efficiency by 18%.
Processed and validated over INR 20 million worth of vendor invoices annually, ensuring 100% on-time payments.
Led quarterly audits across warehouses, achieving zero major non-compliances in the last 4 quarters.
Developed 3+ Standard Operating Procedures (SOPs) to streamline returns management.
Amazon.com, India
Senior Process Associate – Seller Support Team | Feb 2021 – Dec 2024
Handled 150+ seller queries daily across North American marketplaces with an average CSAT score of 92%.
Mentored 20+ new associates, resulting in 15% faster onboarding and performance ramp-up.
Reduced average handling time (AHT) by 12% by implementing quick response templates.
Resolved 95% of seller escalations within SLA timelines.
Created actionable insights reports from 25,000+ seller tickets, improving process accuracy by 10%.
Participated in cross-site calibrations, improving case quality accuracy by 8%.
Led a mini-project that improved first contact resolution (FCR) by 7%.
Hoichoi Technologies Pvt. Ltd.
Senior Executive – Customer Happiness Department | Nov 2018 – Jan 2021
Handled 500+ customer interactions weekly via email, chat, and call support.
Improved shipping and logistics cost efficiency by 10% through vendor re-negotiations.
Increased online store merchandise availability by 15%.
Maintained 98% on-time shipping rate for customer orders.
Torero Corporation Pvt. Ltd.
Senior Executive – Shipping and Logistics | Nov 2016 – Sep 2018
Reduced average dispatch time by 20% by restructuring internal warehouse workflows.
Implemented barcode system that decreased inventory errors by 25%.
Managed annual shipment volume of 5,000+ units globally with 99% order fulfillment accuracy.
123Stores INC (E-Commerce)
Senior Associate – Logistics | Nov 2015 – Oct 2016
Optimized shipping carrier selection, saving 12% in domestic and international shipping costs.
Managed logistics reports for 1,500+ SKU inventory.
Decreased overstock situations by 18% through better shipment inflow management.
Previous Roles:
Tata Consultancy Services, India | Information Processing Specialist | Nov 2013 – Nov 2015
Delivered client projects with 99.8% accuracy rate.
Loreto Day School, Sealdah, India | Accountant | Feb 2013 – Aug 2013
Managed INR 5 million+ worth of accounts with zero discrepancies.
ActionAid India | Fundraiser | 9 Months
Raised over INR 2 lakh to support underprivileged community projects.
Education
Master of Business Administration (MBA)
Sikkim Manipal University, India | 2016
Bachelor of Commerce (B.Com.)
St. Xavier’s College, India | 2011