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Problem Solving Process Report Template and Tools

This document outlines the State of Iowa's 8-step problem solving process. It includes tools commonly used at each step. The process begins with identifying the problem and current state. The next steps involve analyzing the root cause, identifying potential solutions, and selecting one to test. A plan to implement and test the solution is then outlined. The results of the test are studied and lessons learned are used to standardize successes and monitor ongoing performance. The overall goal is to clearly define problems, thoroughly analyze their root causes, implement tested solutions, and ensure benefits are sustained over time.

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Khaled Naseem Abu-Sabha
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348 views2 pages

Problem Solving Process Report Template and Tools

This document outlines the State of Iowa's 8-step problem solving process. It includes tools commonly used at each step. The process begins with identifying the problem and current state. The next steps involve analyzing the root cause, identifying potential solutions, and selecting one to test. A plan to implement and test the solution is then outlined. The results of the test are studied and lessons learned are used to standardize successes and monitor ongoing performance. The overall goal is to clearly define problems, thoroughly analyze their root causes, implement tested solutions, and ensure benefits are sustained over time.

Uploaded by

Khaled Naseem Abu-Sabha
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as XLSX, PDF, TXT or read online on Scribd
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PDCA DMAIC A3 State of Iowa Problem Solving Process/Report Tools

Plan Define Clarify the problem 1. Identify the problem or opportunity for Project selection guide, Charter,
improvement SIPOC, scoping
Measure Break down the 2. Understand the current situation (background & Gemba Walk, Process Mapping, Data
problem measure) Collection, SWOT
Set a target 3. Identify the goal and the gap
Analyze Root cause analysis 4. Analyze the situation (determine root cause) Waste - VA/NVA/NVAN, SIPOC, Data
analysis, Pareto diagram, Fishbone
diagram, 5 Whys, Statistical Process
Control, Value Stream Mapping

Develop counter 5. Identify potential solution(s), select solution to test. Brainstorming, Affinity diagram,
measures If we do ___ then ___ will happen. Impact/Control matrix, Flow
(batching, push/pull, poka yoke, 5S,
Kanban

Do Improve Implement counter 6. Plan and implement a test of the proposed solution Action Register, Gantt Chart, Data
measures collection
Check Evaluate results 7. Study the results of the test
Act Control Standardize 8. Act on lessons learned, adjust as needed, implement Standard work, Visual Management
success, monitor system-wide, monitor
State of Iowa Problem Solving Process/Report
Title: Team:
Date started: Current Date: Executive Sponsor:
Your Name:

Plan 1: Identify the problem or opportunity Plan 4: Analysis Check 7: Study the Results
Make the problem clear. Write a concise problem statement. What is the gap between the current state and future state? What is preventing achievement of Current Projected Actual
Why Change is Needed? Why are we doing this? Why is it important? What is the the goal? What is the root cause of the problem? Use problem analysis tools: fishbone diagram, 5
business case? What is the chief complaint? Pain point? Customer issue? What is the whys, problem analysis tree, Pareto diagram, 7 quality control tools, etc. Present a picture of the Steps in process
impact of the issue? What is the scope - start and end points? problem. Lead Time (in hours or quarter hours)
# Defects
Customer Satisficed measure

Check 7: Check Results


What other results do you have? Include charts,
graph or picture. Any $ saved? Staff time saved?
Document how you calculated any savings.

Plan 2: Current State


What is happening now quantitatively? Qualitatively? What is the extent of the
problem? Use facts data, dates, times. Be visual, use charts, graphs, process map.

Plan 5: Potential Solutions


Potential solutions or countermeasures. Brainstorm, evaluate, select.
How do we measure success? What will identify the potential solution worked or failed?

Act 8: Act on Lessons Learned, Adjust


Evaluate the results of your improvement. What
went well? What didn't go so well? Did you achieve
your goal? If yes, how will you put into standard
work? What issues or remaining problems can you
anticipate? What's your plan for ensuring solution
benefits are maintained? How will you monitor?
Plan 3: Identify the goal and the gap Do 6: Action Plan
What specific outcome is required? What is the goal? The aim? State specific targets in Action item: Assigned to: Due Date
measurable or definable terms.

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