Shalini Dhiman

Associate Senior Manager

About Me Work Experience

Proven track record of success in current Associate Senior Manager – Central Operations (Home Tuitions)
5 years at BYJU’S (Think and Set up the process, service delivery, and operations of 3
Learn Private Ltd.) in Operations cities (Bangalore, Patna & Jaipur) for Central Operations in
and Sales. Home Tuitions vertical.
Passionate about driving results Managing positive conversion metrics across two funnels –
and fostering new initiatives to Trial & Premium Customers with a team of 1 manager, 6
achieve organizational goals. associates and 200+ part-time tutors.
Seeking to pursue engaging and Setup a central process to ensure maximum lead conversion
challenging work assignments in rate improving conversion from 48% to 82% in a span of 2
an entrepreneurial organization. weeks which is now almost at 90%.
Dedicate to continuous Maintaining dashboards, reports, funnel pipeline
improvement and achieving management to facilitate business reporting.
market-leading results. Established and streamlined processes to ensure on-time
service to customers, track customer satisfaction and provide
Contact quick customer resolutions.
2021-2022 Associate Senior Manager – Business Development
+91 8556940953 Led a team of 3 tier team consisting of 7 managers and 100+
shalinidhiman301@gmail.com associates.
Achieved best sales metrics – Improving Sales Per Person
Bangalore , KA
(SPP) by 2.5x times in 1 year.
Leveraged MS Office & LeadSquared to support value-add
Hard Skills reporting for business insights.
Aligned Business requirements with Sales operations,
Sales and Sales Forecasting created processes, dashboards, procedures and facilitated
overall process improvement.
Data Analysis Worked closely with sales leadership to improve sales
process quality and collaborated across cross-functional
Project Management teams.
MS office and Google Suite 2020-2021 Manager - Business Development
Owned sales processes management for 3 regions – Delhi,
Lead funnel Management
Uttarakhand, and Punjab.
Enhanced territory design and sales processes, resulting in
Soft Skills better customer communication and coverage and revenue
generation.
Team Handling Set up process and drove adherence to achieve maximum
potency improving weekly sales from 2 to 5 in less than 6
months.
Customer Relationship Management
Improved Sales Per Person (SPP) from 0.8 to 2 in a span of
3 months.
Stakeholder management
2018-2020 Consumer Insights Associate – Sales Operations
Performance management Owned sales processes management for 3 regions – Delhi,
Uttarakhand, and Punjab.
Critical Thinking Enhanced territory design and sales processes, resulting in
better customer communication and coverage and revenue
Education
generation.
Bachelor of Technology - Computer Science Set up process and drove adherence to achieve maximum
potency improving weekly sales from 2 to 5 in less than 6
Rayat Bahara University – Punjab (CGPA – 7.2/10) months.
Improved Sales Per Person (SPP) from 0.8 to 2 in a span of
2014-2018
3 months.