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Room Service Script

The document is a script for the Room Service Department detailing the process of taking breakfast orders from guests. It includes steps for greeting the guest, taking their order, confirming details, delivering the food, and handling payment. Additionally, it outlines how to collect feedback after the meal and respond appropriately.

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Mij Pagado
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3 views

Room Service Script

The document is a script for the Room Service Department detailing the process of taking breakfast orders from guests. It includes steps for greeting the guest, taking their order, confirming details, delivering the food, and handling payment. Additionally, it outlines how to collect feedback after the meal and respond appropriately.

Uploaded by

Mij Pagado
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Room Service Script

Room Service Department : Thank you for calling Room Service Department, This is ______ (Name of server)
speaking, How may I help you?

Guest : I would Like to order a breakfast.

RSD : Can I ask for you Name and your Room Number please?

Guest : Sure! My name is _____, Im from room _______.

RSD : What would you like to order mam/sir? We do have Filipino Breakfast, American Breakfast and Continental
Breakfast?

G : I would like to order for a __________.

RSD : For the Filipino Breakfast ---- What would you like to have? How would you like your Egg to be served? How
bout your Drink?
: For the American Breakfast ---- How would you like your Egg to be served? How bout your Drink?
: For the Continental Breakfast --- What drink would you like to have?

For Filipino Breakfast:

Ask for the type: Depends on the main; TAPSILOG, TOCILOG, HOTSILOG, BANGSILOG

Ask how the guest would like the sides (EGG) to be served: SUNNY SIDE-UP, SCRAMBLE, OMELETTE

Ask for the beverage: Coffee or Hot Choco and JUICE (Orange or Pineapple)

For American Breakfast:

Ask how the guest would like the sides (EGG) to be served: SUNNY SIDE-UP, SCRAMBLE, OMELETTE

Ask for the beverage: Coffee or Hot Choco and JUICE (Orange or Pineapple)

For Continental Breakfast:

Ask for the beverage: Coffee or Tea and JUICE (Orange or Pineapple)

Note: Continental Breakfast do not have any Eggs.

G : (Answer all the question depending on the preferences of the guest)

RSD : Will there be anything else?

G : No that’s all

RSD : Allow me to repeat your order, (Server will repeat the details of the order). Did I get it right?

G : Yes!

RSD : What time would you like it to be served?


G : Around _____ (TIME)

RSD : Where would you like us to deliver your food?

G : In my room, Room ____. (Or it depends on where the guest would like the food be delivered)

RSD : Certainly Mr./Ms. ______. Your order will be served around _____, Thank you for using Room Service Facilities.

G : Thank you.

ROOM SERVICE DELIVERY

Server : (Knock 3x) Room Service.

Guest : Yes?

S : Good Morning sir/mam – This order is for Mr./Ms. ______ of Room ______, one set of _______ Breakfast.

G : Yes please! Come in!

S : Would you like me to set your breakfast on the table or just leave it in the trolley?

G : Just leave it in the trolley.

S : Is there anything else I could do for you?

G : None. Thank you!

S : May I present your Bill Mam/Sir. (Present bill). How would you like to settle your bill?

G : Room Charge Please.

S : Sure! Kindly sign on the bill please.

G : Ok.

S : I will be back in an hour for the soiled dishes or just dial #0 for us to pick up the soiled dishes. Thank and enjoy
your breakfast.

AFTER 1 HOUR

Server : (Knock 3x) Room Service.

Guest : Hello, come in!

S : Excuse me mam/sir, May I remove your soiled plate?

G : Yes Please.

S : How’s your breakfast?

Feedback may vary depending on the respond of the guest. If given negative feedback, PLEASE APPLY L.A.S.T.
If given positive feedback, continue the process.

S : Glad to hear it! Thank you! Is there anything else I can help you with?

G : None! Thank you!

S : Thank you mam/sir have a nice day! (Buss out plate and leave)

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